Hi,
I have submitted multiple request via email and their support desk and have not received any responses in more than week,, maybe two weeks.
Has anyone heard if they are in financial trouble? If so I will be looking for a VDS or VPS very soon and in a rush!

I am really getting the heebeegeebees now. I can not get any response from them via phone, email or tech support.
At this point I am not even sure how to cancle amy account if i need to.
Geez....talk about doing the limbo! 8-)

Originally posted by MikeF
Hi,
I have submitted multiple request via email and their support desk and have not received any responses in more than week,, maybe two weeks.
Has anyone heard if they are in financial trouble? If so I will be looking for a VDS or VPS very soon and in a rush!

They seem to have vanished. No e-mail, support request or call has been answered for me in the past 3 months. I finally decided to go with another company because they are cheaper, and have not been able to contact Caged Tornado for help. Their sales line is picked up by a fax. So I sent a fax and the guy who got it has no idea who Caged Tornado is.

If I don't hear from them soon, my credit card company will get a call to block them and I will file a complaint with the BBB.

There are a few things you can do to protect yourself and know about the current status

1) Call up your bank and block the company from charging your credit card immediately. Hosters that usually wants to close down will find fault in its customers who violated their terms and conditions. If you read the T & C, there are many reasons a host can give to say that you have violated in someways or other, and hence, violation fee may be charged to your credit card unnecessarily. Even if host is not closing down, they will need your permission to charge your credit card again. That is when you personally request and negiotate the terms of reliable service that you want.

2) Check back with the initial person you talk with or email with. Use this as the first point of contact. Search for the person's name or email address in Google and find out if there is other email addresses that you can reach the person

3) Check the host's website if there is any notice of interruption in its business operation

4) Back up all your information into your computer to ensure that your site can be replicated on another site.

5) If ther company is associated with any organization, email a simple complaint to the org to request the status of the host

Hope this helps

Cristiano

No need to dig up a thread from 2002. If you wish to discuss this topic though, please feel free to start a new thread. Thread closed.