unixus
05-07-2009, 08:05 PM
About a year ago I opened a VCC account with Entropay as I had moved to Australia and paypall wouldn't allow me to do payments abroad with my EU linked credit card.
Recently I received an email explaining that they would put my account in "dormant" mode because I haven't used the account for over 6 months, and I'll be able to activate it again for a fee of US$5.
So far no problem. To reinitialize my account again I have to enter personal details in order to verify my identity, but when I do this with correct details, which I had written down; it refuses the information I entered, saying that it is incorrect.
I have no doubt whatsoever that this info is correct because I kept it in my records.
I then follow the instructions and contacted support@entropay.com, they reply to me with an email asking for the same verification details which I sent them.
As I didn't get any response, I send them another email asking for some feedback. They came back to me with the exact same email they sent to me the first time... a bit of a strange reply, but I responded by answering those same questions again.
A day later I receive another email from Entropay with the same questions again, so I reply again with the answers/details.
The next day I get the same email again... now this is getting a bit weird I think but I keep replying with my personal details, only to get the same email again and again and again etc. (see email below)
So this is clearly put in place to put people off and make them go away. But I'm not going to back down and let them take my money that easily.
Just imagine what kind of money Entropay can make by taking the left overs of each account that hasn't been used anymore or from people that cannot verify their details anymore due to error/forgetting.
Anyway, I was hoping to warn people to make sure they take their money out of Entropay before their accounts get put into "dormant" or should I say "steal" mode.
I will file a complaint with the UK OFT (Office for Fair Trading) as I'm fed up with these kind of dirty business practices.
I would also like to ask people for insights on who else I can contact to file an official complaint about this or help me with this. (I am based in Australia)
P.S. It seems I'm not the only person that this happens to and it seems common practice to put people in a loop to get rid of them:
webhostingtalk.com/archive/index.php/t-220428.html%3Ewhere%20to%20get%20a%20%3Cem%3Emerchant%20account%3C/em%3E%20with%20%3Cem%3Ebad%20credit%3C/t-395402.html
Maybe I get lucky like him and get some Entropay internet censorship consultant to respond and take action to rectify their public image.
****The email I received too many times by now:****
>
> ----- Original Message -----
> From: support@entropay.com
> Sent: 05/06/09 09:43 am
> To: <cut-out>@hotmail.com
> Subject: RE: EntroPay Account Inactivity Notification
>
> Hi,
> Please send an email to support@entropay.com with the following information:
> 1. Your full name and username
> 2. Your e-mail address (the one you probably used to sign up at EntroPay)
> 3. Security Question and Answer.
> 4. Date of birth.
> Once this information has been verified by our Customer Service Team we will re-activate your account.
> Regards
> James
> EntroPay Support
>
Recently I received an email explaining that they would put my account in "dormant" mode because I haven't used the account for over 6 months, and I'll be able to activate it again for a fee of US$5.
So far no problem. To reinitialize my account again I have to enter personal details in order to verify my identity, but when I do this with correct details, which I had written down; it refuses the information I entered, saying that it is incorrect.
I have no doubt whatsoever that this info is correct because I kept it in my records.
I then follow the instructions and contacted support@entropay.com, they reply to me with an email asking for the same verification details which I sent them.
As I didn't get any response, I send them another email asking for some feedback. They came back to me with the exact same email they sent to me the first time... a bit of a strange reply, but I responded by answering those same questions again.
A day later I receive another email from Entropay with the same questions again, so I reply again with the answers/details.
The next day I get the same email again... now this is getting a bit weird I think but I keep replying with my personal details, only to get the same email again and again and again etc. (see email below)
So this is clearly put in place to put people off and make them go away. But I'm not going to back down and let them take my money that easily.
Just imagine what kind of money Entropay can make by taking the left overs of each account that hasn't been used anymore or from people that cannot verify their details anymore due to error/forgetting.
Anyway, I was hoping to warn people to make sure they take their money out of Entropay before their accounts get put into "dormant" or should I say "steal" mode.
I will file a complaint with the UK OFT (Office for Fair Trading) as I'm fed up with these kind of dirty business practices.
I would also like to ask people for insights on who else I can contact to file an official complaint about this or help me with this. (I am based in Australia)
P.S. It seems I'm not the only person that this happens to and it seems common practice to put people in a loop to get rid of them:
webhostingtalk.com/archive/index.php/t-220428.html%3Ewhere%20to%20get%20a%20%3Cem%3Emerchant%20account%3C/em%3E%20with%20%3Cem%3Ebad%20credit%3C/t-395402.html
Maybe I get lucky like him and get some Entropay internet censorship consultant to respond and take action to rectify their public image.
****The email I received too many times by now:****
>
> ----- Original Message -----
> From: support@entropay.com
> Sent: 05/06/09 09:43 am
> To: <cut-out>@hotmail.com
> Subject: RE: EntroPay Account Inactivity Notification
>
> Hi,
> Please send an email to support@entropay.com with the following information:
> 1. Your full name and username
> 2. Your e-mail address (the one you probably used to sign up at EntroPay)
> 3. Security Question and Answer.
> 4. Date of birth.
> Once this information has been verified by our Customer Service Team we will re-activate your account.
> Regards
> James
> EntroPay Support
>