i need help

everytime i am restoring backup (cpmove) files with reseller priveleges, its stopping in "Restoring reseller privs" so its not extracting the backup file successfully. Im using centos 5 and the latest stable release of cpanel 11.24

Can someone help me what to do?

I would simply advise you to create a support ticket with your cpanel provider or with cpanel itself, they will be able to help you much better by looking at the logs, something i would not just publish on an open forum.

I used /scripts/restorepkg --skipresellerprivs username as per Cpanel support and it resolved my issue

I used /scripts/restorepkg --skipresellerprivs username as per Cpanel support and it resolved my issue

Glad you got that solved :)

Hello,

If you restore using shell with command
/scripts/restorepkg USERNAME

Reseller privileges will be restored successfully. No need for --skipresellerprivs switch.

For this to work the backup of the user should be in /home, /home2

Hope this helps.

Regards

We have seen that error occasionally a while back, try updating cpanel to the latest stable and see if you still get that error.

Seen this as well on the latest 11.24 version. The whostmgr5 has a segmentation fault when restoring reseller privileges. I thought this was related to restoring very old backups as we had issues when the server it was coming from was running one of the first 11.23 releases.

Hello,

If you restore using shell with command
/scripts/restorepkg USERNAME

Reseller privileges will be restored successfully. No need for --skipresellerprivs switch.

For this to work the backup of the user should be in /home, /home2

Hope this helps.

Regards
Yea very much true thats what we do for our client's when they have came from a diffrent host.