I ended up going with Cartika instead of Innohosting, because I needed windows hosting. And Inno only offers linux. But Im still considering taking them on as a second host just for my clients that dont need a database. BUT they scare me because they don't have ANY phone numbers to call for support! Only emails@! So couldn't/haven't made the leap of faith. Worst thing that could happen is I have 30 clients down ...and I have to send a email to Inno and WAIT......

Still scared to pick them. Leaning towards hostgator.

I ended up going with Cartika instead of Innohosting, because I needed windows hosting. And Inno only offers linux. But Im still considering taking them on as a second host just for my clients that dont need a database. BUT they scare me because they don't have ANY phone numbers to call for support! Only emails@! So couldn't/haven't made the leap of faith. Worst thing that could happen is I have 30 clients down ...and I have to send a email to Inno and WAIT......

Still scared to pick them. Leaning towards hostgator.

We don't offer telephone support? Are you sure you were looking at our website?

I'm not sure which website you checked, but we have 24x7 support by toll free telephone and live chat.. The telephone number is on every page on our website..

I ended up going with Cartika instead of Innohosting, because I needed windows hosting. And Inno only offers linux. But Im still considering taking them on as a second host just for my clients that dont need a database. BUT they scare me because they don't have ANY phone numbers to call for support! Only emails@! So couldn't/haven't made the leap of faith. Worst thing that could happen is I have 30 clients down ...and I have to send a email to Inno and WAIT......

Still scared to pick them. Leaning towards hostgator.

innohosting has a database and there phone number is right on the main page you sure your on the correct website?

I do see the number now...lol. But they dont offer .net. I will be choosing them for my linux hosting though...sucks I have to have two accounts. One Windows based and another linux

I ended up going with Cartika instead of Innohosting, because I needed windows hosting.

sucks I have to have two accounts. One Windows based and another linux

I am not sure I want to jump in on this thread - but, it is worth mentioning that you can create .NET and Linux accounts if you have a reseller account with us without getting a 2nd account. Now, you may want to get a 2nd account with a different provider for a different reason - but, wanted to point out that we dont offer just a .NET account

YES, but Im being nickel and dimed on my accounts with Cartika. They have great cust serv. But at a price...I only get 25 accounts for $40, then I have to pay for more accounts. With Inno I get 100 for 19.95. I plan on getting well over 100....

YES, but Im being nickel and dimed on my accounts with Cartika. They have great cust serv. But at a price...

so, "nickel and dimed" because great service comes at a price? I am sorry nilkens, I just do not understand..

With Inno I get 100 for 19.95. I plan on getting well over 100....


maybe you should not be complaining about needing 2 accounts then right? 1 for windows and 1 for linux... Once you factor in all costs of running a hosting business, our pricing is very inexpensive. $1-$1.40 per account (once you get over 50 accounts or so) is actually pretty dirt cheap for fully automated, multi-platform, centrally managed solutions with "great cust service"...

If you are just looking to cram as many accounts as you can into an inexpensive package (heck, if I understand you correctly, then you are trying to attain a pricing of less then $0.20/account??) - then I agree with you, we are not a good fit at all...

looks like you are taking this personal, the object of business is to get the best product for the cheapest rate. Re package it, and turn a profit. 100 accounts for 19.95 vs. 25 accounts for $40

its simple math

Linux hosting is not going to require as much maintenance as .net. So I'm willing to pay for it, which is why I'm with Cartika for .net hosting. All I was saying is that I want both, but don't want to be charged by you "cartika" for more "linux" accounts when I can go with Inno and get 3x the accounts for half the price.

Therefor I have to have two accounts. One for Linux and one for .net

I hope I simplified it.

NOW if you are willing to match INNO for Linux hosting only, I will gladly do all my hosting with you, which is ideally what I want. But price is a factor, not the cheapness of it but the business side of it.

just business.

looks like you are taking this personal,

not at all... but, I am entitled to respond to an accusation of "nickel and diming" correct?

the object of business is to get the best product for the cheapest rate.

Agreed

Re package it, and turn a profit. 100 accounts for 19.95 vs. 25 accounts for $40

its simple math

the math unfortunately is not that simple.

Linux hosting is not going to require as much maintenance as .net. So I'm willing to pay for it, which is why I'm with Cartika for .net hosting. All I was saying is that I want both, but don't want to be charged by you "cartika" for more "linux" accounts when I can go with Inno and get 3x the accounts for half the price.

Sorry, but, you will need to explain to me how linux hosting does not require as much maintenance or is cheaper then Windows hosting. This just isnt true.

If you want to use your "simple math" statement - then the way this breaks down is you are looking for $0.20/account cost for linux hosting. Do you honestly believe this is scalable? so, ultimately, you want to be able to host 1000 accounts for $200/month. How many accounts exactly do you want to cram onto a server? more then 1000? quite unlikely right? so, at best, you are looking for a dedicated server, fully managed, with full support, backups of course right? anything less then 99.9% uptime and you probably will not be happy right? etc, etc, etc

these are just not realistic expectations...

NOW if you are willing to match INNO for Linux hosting only, I will gladly do all my hosting with you, which is ideally what I want. But price is a factor, not the cheapness of it but the business side of it.

just business.

Sorry, we will not offer reseller hosting solutions in the $0.20/account range... frankly, our existing clients would kill us if we did this...

Therefor I have to have two accounts. One for Linux and one for .net

and as I indicated above, that is certainly your best option based on what you have outlined.

Once you have been in this business long enough to understand what your total cost of ownership truly is, we can discuss this again :)

again, nothing personal what so ever .. as you so eloquently put it - "just business and simple math"

@cartika-andrew

I came on this thread to add my positive experiences of Innohosting but after reading your posts it seems I might have learned something more valuable - stay away from Cartika at all costs if your attitude is any reflection on the company.

Compare Rameen's replies to yours and you might see what I mean

A customer complained about an Innohosting spam feature and was immediately offered help, and everything was explained. Rameen even admitted a few minor faults on Inno's behalf regarding the documentation etc. made promises to put them right - thats customer service

You've basically told that customer to clear off, you don't want his business and you also made him out to be an amateur.

We all had to start somewhere, even if he is new to the trade who knows where he could be in 5 years?

If he has any sense, which I suspect he has, he'll stay well clear from Cartika.

Rant over.

PS Nothing but excellent service from Inno after almost a year with them, and I have also experienced the 30 second replies to medium level tickets. My guess is that the servers / set-up is so good they don't get many tickets and that Chris and Rameen just sit around drinking coffee answering the very rare one they do get! :D

@cartika-andrew
but after reading your posts it seems I might have learned something more valuable - stay away from Cartika at all costs if your attitude is any reflection on the company.

sigh..

I understand peoples desire to come on here and defend Innohosting.. I actually wasnt trying to take a shot at them - though, I know it came off that way...

Please read my original comment in this thread

I am not sure I want to jump in on this thread - but, it is worth mentioning that you can create .NET and Linux accounts if you have a reseller account with us without getting a 2nd account. Now, you may want to get a 2nd account with a different provider for a different reason - but, wanted to point out that we dont offer just a .NET account

fair enough?

customer response..

YES, but Im being nickel and dimed on my accounts with Cartika.


A customer complained about an Innohosting spam feature and was immediately offered help, and everything was explained. Rameen even admitted a few minor faults on Inno's behalf regarding the documentation etc. made promises to put them right - thats customer service

what exactly would you like us to do under such a statement? drop our drawers on price because someone suggest we are "nickle and diming" them? or explain why we have priced ourselves the way we have?



You've basically told that customer to clear off, you don't want his business and you also made him out to be an amateur.


well, the customer would agree with you that we are rude.. and yes, I have been quite rude to this customer - I am not going to lie about that..

We have asked and suggested and begged this customer, more then once - to "clear off" - funny though - his site will not survive in any other shared environment (and they have tried them all) and he doesn't want to pay for a dedicated - and apparently he doesnt want to pay reasonable overages either - so - better to abuse us and constantly accuse us of "nickel and diming" - and then be publicly critical because they do not like the price tag - I still cant figure out why they are constantly complaining when their site is surviving pretty big bursts, which havent survived on ANY other shared environment at a fraction of the cost of a dedicated server - they should be thrilled - the service and support they have received is 2nd to none... I guess instead of debating this with this customer any longer, we should just remove them from our environment and be done with it - though, I can imagine the post they would make on WHT then.. and let me guess, if I defended our company in that thread, would you also come on and suggest we are rude and should be avoided?

I understand you are defending Innohosting and I understand if you do not like the way I handled this - but, I have been around here a LONG LONG time - and anyone who knows me knows I am very customer centric and that is clearly represented within our company and throughout our entire staff - there is a reason you will not find a negative review on Cartika ANYWHERE, and we have been in business for YEARS and YEARS - having said this, there is a line that needs to be drawn, and this customer is WELL past that line..

You did teach me something here though (and I am very sincere about that)

thanks and continued great success with Innohosting...

Andrew,

Everyone is entitled to defend their company, but you can't do it by being rude.

Your post by your own admission was rude to that customer. I have worked in retail for a long time and I know customers can be trying, but you have to grin and bear it, thats what you are getting paid for.

I once heard an old saying that 'retail would be a great job if it wasn't for the bloody customers' - it was meant in an ironic sense in that you can complain all you want about customers but without them where are you?

If we only dealt with the nice customers I fear our business would soon suffer.

I'm particularly surprised at your comment about 'dropping your drawers on price' - thats very unprofessional. There is a better way to express yourself and your company's position than a phrase like that.

If you are having problems with a particular customer and they post stuff on here which you feel is untrue or unfair, why not ask them to email you directly so you can discuss it with them, or at least answer their post wth some professionalism, it really is a terrible advertisement for Cartika.

To answer your comment about Inno, I didn't feel you were taking a shot at them in any way and I don't think it came across as such. I'm certainly not posting to defend them, they can do that themselves if they wish.

I know nothing of Cartika, but I'm sure you are being truthful about the many positive reviews on WHT about your company, but if I was looking for a host and read 50 positive reviews, then read your posts towards this customer it would put doubt in my head.

With a zillion webhosts and plenty of good ones the slightest bit of doubt can be crucial to you getting the business over someone else.

I suspect I won't be the only one feeling the same.

Your post by your own admission was rude to that customer.

to be fair, I do admit I have been rude to this customer, but, not in this thread.. I may not have gone out of my way to be pleasant - but, there is nothing rude about my posts in this thread..


I once heard an old saying that 'retail would be a great job if it wasn't for the bloody customers' - it was meant in an ironic sense in that you can complain all you want about customers but without them where are you?

I understand the entire customer argument - we are as customer centric as they come.. doesnt mean I am going to roll over and allow a customer to abuse us publicly (or privately) because they are trying to get something for free

I'm particularly surprised at your comment about 'dropping your drawers on price' - thats very unprofessional. There is a better way to express yourself and your company's position than a phrase like that.

completely disagree - it is not an unprofessional term. I actually heard the CEO of HP use the exact same terminology when speaking of the hardware price war they refused to participate in with Dell (its where I got it from)

lets be reasonable here - it is not appropriate to try and make myself and our company out to be unprofessional or void of customer service - I get you do not like my response in this thread.. but, lets not stretch things here..

With a zillion webhosts and plenty of good ones the slightest bit of doubt can be crucial to you getting the business over someone else.

I am not concerned about that. Honestly - any customer wanting the sort of pricing this poster wants would not buy our service anyway.. for customers shopping for our type of service, they would not look at my comments in this thread as `wrong`or anything else of the sort...

We'll agree to disagree on a few points then Andrew.

Your comment about 'dropping your drawers on price' may indeed have been said by the CEO of HP, perhaps if you ever reach that level you could say it, but from a customer service representative I don't think its appropriate.

There are ways of saying things to get your point across and also remaining professional.

All I can do if give my opinion of your posts, as an unbiased member of the forum. I have no prior knowledge of your company before reading this thread, and if any other members feel I have over-reacted I will gladly look at all my comments.

I myself was once looking for a good reliable host, I wanted quality over price, so I think I am the sort of customer you are trying to attract.

I am low-maintainence - I submit maybe one support ticket every 3 months and I buy a medium/high priced package. I don't use many resources and don't use much disk space or bandwidth, I just believe in paying for good reliable service - my livelihood depends on my e-commerce sites being a) fast & b) always up

More or less ideal from a web host point of view, and whether I am right or wrong, after reading your handling of this customer I would be unsure about your company. Being unsure would make me look elsewhere.

Your comment about 'dropping your drawers on price' may indeed have been said by the CEO of HP, perhaps if you ever reach that level you could say it, but from a customer service representative I don't think its appropriate.

wow - that was a little personal dont you think

well, I am not the CEO of HP, but, I am not exactly a customer service representative either.

I do own and operate a corporation with revenues in the millions.. so, maybe I fall someplace in the middle??

having said this, it does not change the fact that the phrase is likely not unprofessional as you had accused me of...

I myself was once looking for a good reliable host, I wanted quality over price, so I think I am the sort of customer you are trying to attract.

likely you are..

More or less ideal from a web host point of view, and whether I am right or wrong, after reading your handling of this customer I would be unsure about your company. Being unsure would make me look elsewhere.

Fair enough, which is why I am even discussing this with you. Having said this, people do need to be reasonable.. If you feel it is ok to let a customer act in this manner - and simply grin and bear it - that is your philosophy and I respect that.

After thinking about this though - you are right - I have not handled this right at all... I am not really worried about my posts on this forum (though, I do apologize if they have set you off and I do appreciate you being forthright about that) - but, on the whole, this customer should not even have been given this opportunity at this point - and that is clearly my fault...

Not to highjack this thread, but I can't help responding.

demonloop wrote:Your post by your own admission was rude to that customer. I have worked in retail for a long time and I know customers can be trying, but you have to grin and bear it, thats what you are getting paid for.

Well, as being in business myself for over 25 years I can say this is false. You as a business owner do not have to "grin and bear it". I have let loose many clients or passed up on projects because the client became unreasonable or has unreasonable expectations for their budget in my opinion. A bad client is not worth having and I have no problem with them taking their business elsewhere and telling them to do so.

I believe it is human nature to respond to someone in the same manner as they are using. If someone states they are being "nickeled and dimed to death", that isn't a very good way to approach a topic especially when someone doesn't take into account what they are paying for.

I would say H-Sphere CP licensing is the most expensive popular CP available (correct me if I'm wrong). I would also say it needs taken into account the reseller plan being used by the poster at Cartika is a clustered environment with a minimum of 4 servers being used if he is using any databases at all (Control Panel, Email, database, HTTP). You cannot compare this with a single server environment for costs or otherwise. I as a customer of Cartika for the past 4+years can attest to the support experience when required and the quality of service. If someone is looking for the "cheapest" host out there, "no" Cartika is not the company for you. If you are looking for "value", need multiple platform hosting, or have critical needs, then take a look at them.

Oh, well..like I say I hate to inject this into a thread about the pleasant experiences with Innohosting (who seems to be on the right track as quite a few have posted positive remarks).

but, I have been around here a LONG LONG time

we have been in business for YEARS and YEARS -

That's great. So have we :)

I don't believe Andrew and I are targeting the same customers, although there appears to be a small overlap. That said, we welcome anyone to try out our service (risk free) to compare the reliability and support.

Andrew, looks like you have addressed the concerns well. You are more than welcome to open a new thread to discuss and talk about your own company :agree:

That's great. So have we :)

did I ever insinuate otherwise

Andrew, looks like you have addressed the concerns well. You are more than welcome to open a new thread to discuss and talk about your own company :agree:

Rameen - I apologize if you feel your thread has been hi-jacked. I really am not interested in discussing our company in your thread - for my part, I apologize - However, I will reply to comments about our company such as those posted in this thread

If and when a customer of yours or a customer of ours makes slanderous comments towards your company in one of our threads, I give you full permission to come into the thread and defend yourself..

I am certain you have earned your reputation and I am certain you are a wonderful and well run company..

thanks

did I ever insinuate otherwise


Nope not at all..


If and when a customer of yours or a customer of ours makes slanderous comments towards your company in one of our threads, I give you full permission to come into the thread and defend yourself..


I appreciate it.. I understand where you are coming from.. So I don't have a problem with you defending your company. I'm just trying to draw a line under the whole debate.


I am certain you have earned your reputation and I am certain you are a wonderful and well run company..


Thanks Andrew, I appreciate it :agree:

lol. this was an AWESOME thread to just read for fun on a saturday afternoon...

trying to pick a new reseller hosting... i guess i'll go with inno. ;)