Is someone still waiting for FDC's IPs? [Archive]

The Prohacker

10-31-2002, 03:15 PM

Originally posted by porcupine
it's gotta suck to have to run around to find the stragglers, granted most of them are clearly visible and screaming for their ip's, i wonder how they'd do it though (walk around looking for switch ports that aren't blinking?). I wonder how many boxes are left :eek: :(

Well if they documented their network properly it wouldn't be that bad...

There is software for keeping track of IPs and who has'em..

I beleive hotscripts has a few.. But again, this is all if they did proper documenation :D

StarGate

10-31-2002, 03:18 PM

StarGate

10-31-2002, 03:20 PM

Originally posted by hostpath.com
One would think they'd have all their customer records up to date and at hand. Apparently that's unforunately NOT the case, therefore the customers continue to suffer.

So now it's been a full week, eh? Talk about unacceptable...

Errrrr, EXCUSE ME HP but it took Petr 4 days to get Yipes running so it is 2 days and not 6 (and not 7 too)...

porcupine

10-31-2002, 03:20 PM

Originally posted by The Prohacker

Well if they documented their network properly it wouldn't be that bad...

There is software for keeping track of IPs and who has'em..

I beleive hotscripts has a few.. But again, this is all if they did proper documenation :D

Oh i know, ip tracking isn't at all hard. We have a custom database for doing this that i wrote last year, but it's really nothing even that fancy, ipaddr, device, device#2, description, bindings [cpanel license, etc.], group, notes.

Nothing one couldn't mimic exactly in excel for that matter :).

hostpath.com

10-31-2002, 03:23 PM

Originally posted by The Prohacker
Well if they documented their network properly it wouldn't be that bad...

If they had proper documentation there would be no "stragglers".

With proper documentation it's a 1-to-1 swap of old for new IP. Can be accomplished in perhaps two or three minutes per machine.

I had to laugh at the idea of techs running around the DC looking for boxes that aren't on the network and trying to figure out what was assigned and what wasn't.

Heck, if they had only two techs and simply kept the IP addresses in an Excel spreadsheet with a column that identified the physical server it was assigned to they could have renumbered every box in the plant in less than 24 hours.

That said, I wish them (and especially their customers) luck.

The Prohacker

10-31-2002, 03:28 PM

Whats gonna be even more fun is when they get another complaint in, and they start unplugging boxes thinking that IP is there :D

We could start taking bets on how many tries it takes to find the right box :D

Shazan

10-31-2002, 03:33 PM

Their site is unreachable aswell...

hostpath.com

10-31-2002, 03:34 PM

Originally posted by NocSol
Errrrr, EXCUSE ME HP but it took Petr 4 days to get Yipes running so it is 2 days and not 6 (and not 7 too)...

I refer you to this thread:

http://www.webhostingtalk.com/showthread.php?s=&threadid=83668

Note the date and time of Umpire's post.
31 - 24 = 7.

porcupine

10-31-2002, 03:35 PM

Originally posted by The Prohacker
Whats gonna be even more fun is when they get another complaint in, and they start unplugging boxes thinking that IP is there :D

We could start taking bets on how many tries it takes to find the right box :D

Hahaha, i've done that ONCE, and man (assigned the wrong reboot port to someone, they were only booting a idle server) but it was hilarious to have a tech there and the general "WTF does that other server keep beeping for?!" question over the phone while the frustrated user kept clicking "immediate reboot" tons of fun when you look back at it, not too fun at the time.

Nocsol, for anyone whose NOT up, it's been more then 4 days, im sure they care that fdc's network is up when their own servers are not :eek:

hostpath.com

10-31-2002, 03:39 PM

Originally posted by porcupine
Nocsol, for anyone whose NOT up, it's been more then 4 days, im sure they care that fdc's network is up when their own servers are not

Exactly.

J Hero

10-31-2002, 03:53 PM

I'm still waiting too.. 5 e-mails sent... no response...

Vladimir S.

10-31-2002, 03:55 PM

Yes, a few our client still waiting for IP's, but most of customers just canceled servers...

Support e-mail not answer too:(

--Saburovo.com--

clockwork

10-31-2002, 03:56 PM

Curiously, for those who aren't back up yet... did you prepay for X amount of months of service, or do you pay monthly?

Shazan

10-31-2002, 03:56 PM

What happens then...?!
Do they stopped to assign new addresses or what?
None knows?

porcupine

10-31-2002, 04:15 PM

Originally posted by clockwork
Curiously, for those who aren't back up yet... did you prepay for X amount of months of service, or do you pay monthly?

Ouch, are you implying what i think you are? If so thats brutal :eek:

clockwork

10-31-2002, 04:41 PM

Originally posted by porcupine

Ouch, are you implying what i think you are? If so thats brutal :eek:

It's logical though, you must admit that. Get customers who pay monthly and/or have a large amount of servers up first. I am nothing but a mere 1 server, prepaid, petty customer, right?

Soon to be ex-customer. I've been jaded by the network reliability there, i've dealt with it, I know i'm still getting a good deal for what I pay. I certainly don't put anything critical on the server there, and i pity those who did/do. However, a week of downtime is something entirely different, and to watch others who have the, how shall i say it, pleasure of griping about getting more ips whilst a large(?) portion of the 20% left are still waiting to even get back up. That says something. FDCServers have shown their priorities clearly. I am NOT going to email them again, I think one email is enough. I will wait for them to get back to me, because, believe it or not, I pay for that, as little as it may be.

And before all of you jump in and say "you pay for what you get", I am very aware of this, I paid for a box on a network with extremely high packet loss, truely random latency, abrupt reboots to my box without requesting it (nor having it acknowledged), and so on. However, these past 7 days I have missed all the packetloss, latency issues, etc... and i'm NOT getting what I pay for.

I'm not really angry, it was their choice to not answer my email. It will also be my choice to leave. That's what is great, we all have a variety of choices, it's just a matter of picking one over the other.

cheers

porcupine

10-31-2002, 04:50 PM

the fdc experience might be compared to hosting on a cable modem where the cap is pretty high. You get the tech quality (so i've heard), occasional ip problems/shifts, random latency spikes, and random packet loss/speed increase/decrease :), theres a good comparison :), and im sure hosting off someones cable would be ubercheap too :).

bummer6666

10-31-2002, 05:38 PM

anybody who doesn`t have their server back up or need extra IP needs to email supportfdc@megapathdsl.net not our regular support adress because our server will not be up for next 24 hours

jerryfan2000

10-31-2002, 05:51 PM

bummer, my server is still not up. I have mailed at least 10 mails about it. My server is 66.227.104.7. Thanks.

bummer6666

10-31-2002, 06:15 PM

Originally posted by porcupine
the fdc experience might be compared to hosting on a cable modem where the cap is pretty high. You get the tech quality (so i've heard), occasional ip problems/shifts, random latency spikes, and random packet loss/speed increase/decrease :), theres a good comparison :), and im sure hosting off someones cable would be ubercheap too :).

wow thanks for the comment porcupine.... You must have lot free time on your hands...I just searched WHT under KingComp and FDC for last 12 months and just can`t believe how much crap you have posted about us, hell I can even say day you`ve been after us since the day one.

Don`t get me wrong I undrestand you`re being competition and you can sure post anything you like but still it`s not like it`s helping to you or me or anybody else.

clockwork

10-31-2002, 06:20 PM

bummer6666

10-31-2002, 06:29 PM

Originally posted by clockwork

I sent one email, it didn't bounce, and that is plenty.
You can search for it.

sorry clockwork doesn`t ring the bell

smash

10-31-2002, 06:35 PM

same for me.

I sent detailed infos on how to change my IP, see emails with subject:
INSTRUCTIONS for changing IP of 66.250.73.80

Stilll NO update, no news, no nothing.

thesmallguyshost

10-31-2002, 06:35 PM

Originally posted by bummer6666
anybody who doesn`t have their server back up or need extra IP needs to email supportfdc@megapathdsl.net not our regular support adress because our server will not be up for next 24 hours

Why Petr? No one answers that email. You ignore all my emails... WHY?

One of my machines still not up.

Why do you continue to ignore all msgs from me? You need to think back about all the times I supported and recommened you when you first started and this is the thanks I get for that... to be ignored.

Do you ignore everyone you owe money too ?

clockwork

10-31-2002, 06:52 PM

Hint: 66.250.73.253
Hint #2: Sent on the 29th, just after midnight PST

porcupine

10-31-2002, 08:02 PM

The Prohacker

10-31-2002, 08:10 PM

Originally posted by bummer6666

wow thanks for the comment porcupine.... You must have lot free time on your hands...I just searched WHT under KingComp and FDC for last 12 months and just can`t believe how much crap you have posted about us, hell I can even say day you`ve been after us since the day one.

Don`t get me wrong I undrestand you`re being competition and you can sure post anything you like but still it`s not like it`s helping to you or me or anybody else.

You know its funny...

I did a search on your posts since you've registered, and basicly the only places you post are in offers for servers or when FDC is down :D

So you really don't contribute to this community at all, but on the other hand myles, I've seen help and post very useful information here...

When you are here and help other people, and you see how people get hurt, and how other people's business gets hurt by someone not following their carriers AUP, you get rather tired of seeing it..

bummer6666

10-31-2002, 10:12 PM

Originally posted by porcupine

I draw lots of business from people who leave fdc and rackshack, so yeah, i keep a good eye on you both as you provide me with plenty of business :).

cool I have no problem with that , but the word "lot" sounds kinda incorrect because after checking our records if you were able to draw %70 of total people who canceled or got booted with FDC within last 10 months the number would be around 6 - 9 clients :-)

bummer6666

10-31-2002, 10:17 PM

porcupine

10-31-2002, 10:59 PM

Originally posted by bummer6666

cool I have no problem with that , but the word "lot" sounds kinda incorrect because after checking our records if you were able to draw %70 of total people who canceled or got booted with FDC within last 10 months the number would be around 6 - 9 clients :-)

That wouldn't be too inaccurate. We've concentrated on staying small and a tad more focussed then most, not letting growth get out of hand, just maintaining a low profile for the most part, and growing slowly but steadily.

Aussie Bob

10-31-2002, 11:12 PM

Originally posted by porcupine
That wouldn't be too inaccurate. We've concentrated on staying small and a tad more focussed then most, not letting growth get out of hand, just maintaining a low profile for the most part, and growing slowly but steadily.
I like it slow and steady too. :D

jerryfan2000

10-31-2002, 11:56 PM

bummer, did u get my mail? My email name is javcdhq@hotmail.com IP is 66.227.104.7 I hope my server can go online tonight. Thanks

jerryfan2000

11-01-2002, 03:03 AM

Originally posted by rastoma

Why Petr? No one answers that email. You ignore all my emails... WHY?

One of my machines still not up.

Why do you continue to ignore all msgs from me? You need to think back about all the times I supported and recommened you when you first started and this is the thanks I get for that... to be ignored.

Do you ignore everyone you owe money too ?
Yeah I agree what he said. Bummer, I support you since the day one of of this disaster and never decide to leave your service. However, after 50 hours+ of continous emailing attempt, I still recieve no email reply nor have I noticed that someone is trying to bring up my server. I really have to doubt that are you leaving us all behind. Being a royal customer of you, is this treatment we recieve from you?

Quadgie

11-01-2002, 03:14 AM

I sent a client's server for colocation about 3 weeks ago, and the client backed out - I contacted Petr informing him of this, and he responded very promptly (as he always had) on Monday of last week saying that the machine would be shipped out to me with my UPS shipper account (2-day shipping) within 2 business days (Wednesday). Now, I waited until the end of the week, and still hadn't heard anything as to whether my machine had been shipped, etc. Then I found out about this network outage - I've sent email to the temporary support address, I've sent ICQ messages to their ICQ tech support contact (which must be no longer active, perhaps due to the network outage), and tried contacting him via phone - but have still gotten no response, and no server.

My client was understanding at the beginning of the week... they were a bit skeptical mid-week, and now they just think that he doesn't plan on shipping it back at all, and wish to act appropriately. I've tried to be patient... but it's growing more and more difficult.

jerryfan2000

11-01-2002, 03:24 AM

Originally posted by Quadgie
I sent a client's server for colocation about 3 weeks ago, and the client backed out - I contacted Petr informing him of this, and he responded very promptly (as he always had) on Monday of last week saying that the machine would be shipped out to me with my UPS shipper account (2-day shipping) within 2 business days (Wednesday). Now, I waited until the end of the week, and still hadn't heard anything as to whether my machine had been shipped, etc. Then I found out about this network outage - I've sent email to the temporary support address, I've sent ICQ messages to their ICQ tech support contact (which must be no longer active, perhaps due to the network outage), and tried contacting him via phone - but have still gotten no response, and no server.

My client was understanding at the beginning of the week... they were a bit skeptical mid-week, and now they just think that he doesn't plan on shipping it back at all, and wish to act appropriately. I've tried to be patient... but it's growing more and more difficult.
Me too, Below is my diary

I felt no worry during last thursday- this monday.

And a little bit happy on tuesday since I got my ip and I thougt it were been solved at the same day.

On this wednesday, I still heard no words and email from fdc support about ip configuration problem after 24 hours and I felt very upset and a little bid mad. and still no reply from my email.

On thursday, which was yesterday, I felt hopeless. and start believeing I will neverrr get my server back up. and still no reply from them today again.

On friday mid night, I am almost crying. I can't sleep right now. I am going to take sleeping pills in order to forget everything and sleep. and still no email for the day.............

netdude

11-01-2002, 03:31 AM

so... bummer, since you're reading this thread... does cogent know about ur feed under: Arrow Futures and Options ? the one you host www.pussy.org off of...? cuz i know they're ur client, u stole him off me... heh... i mean... telling him my actual cost on my servers from u, thats what got him to switch... but hey, its all good... i'll make sure my ENTIRE history with you is disclosed... so you better have that proof of my "hacking and installing trojans" handy... btw... ur figure of 70% of clients leaving being 6-7 servers... that definately can't be true... cuz one of ur clients with a whole bunch of guaranteed b/w boxes just left u for me... but wait, u might not know about that yet... he knows how rash you are in your decision making, so he doesn't want to tell you until all his data is transfered off... heh

btw... about me getting booted for "hacking"... why do i get a feeling thats just cuz u didn't like providing service at $69/month per server... (as in, i was one of the original clients, that signed up for the $69/month service)...

u better have that hacking info ready... cuz i will be sending a formal notice for a refund... if refused or ignored, i will be providing complete documention to my bank regarding all my fees and why they should be refunded (which is a total hassle for me, but if thats what it takes). and i'll let the bank make the judgement call, and why do i get a feeling i'll get my money back?

and you do know that if the bank does approve a chargeback, it goes on your merchant account record... just weakening it for future clients that want chargebacks/etc... and eventually (if enough people do forceful chargebacks), having the merchant account cancelled just like the cogent feed (and i know about 4 people personally that will be providing notice for refunds... and if you refuse, they'll all be doing chargebacks, and we aren't talking hundreds of dollars... its definately in the thousands)... heh

btw... those two hard drives you charged me for... on the 19th (of oct)... they haven't showed up yet... even snail mail would have delivered them by now... eh? if they come through damaged, they're going straight back...

ya know, in the end... i am very greatful that you did kick me off for this supposed "hacking"... if you hadn't, i'd be as screwed as everybody else... heh... god works in mysterious ways, don't you think?

ServerSonic

11-01-2002, 04:04 AM

I had two boxes (for non-business items) at FDC... still have yet to receive IP's for them.

Does it concern anyone else that they don't have enough time to accurately keep their customers up to date, but do have enough time to search the forums for dirt on someone who is giving them a hard time? I don't know maybe it's just me but if I were in bummer's situation I would be focusing more on getting my business in line than trying to get revenge on someone who posted a (not so bad after all) comment.

hs-server

11-01-2002, 07:40 AM

Petr:

I'm still waiting for IP's to 3 servers and no answers on my 4-5 mail in last 3 days. Where are my IP's ? :angry:

ReZa

11-01-2002, 08:52 AM

I have recntly received my new IP 66.227.104.129

there is IP conflict or routing issues with 40-100% packet loss!!!!

I cannot connect to my server using VNC or terminal server!

anybody can help me?

Gernot

11-01-2002, 08:58 AM

Originally posted by netdude
so... bummer, since you're reading this thread... does cogent know about ur feed under: Arrow Futures and Options ? the one you host www.pussy.org off of...?

That's what I was wondering about as well :) Dave @ Cogent thinks they're non-related and this feed is currently on probation.

netdude

11-01-2002, 09:23 AM

heh... i am just wondering how many financial companies host porn and warez sites... lol.. coincidentally they happen to be former clients of mine, who transfered to fdc directly, who then moved to some other office in the same building (of a company whose primary business isn't hosting)... lol

Gernot

11-01-2002, 10:25 AM

Originally posted by netdude
heh... i am just wondering how many financial companies host porn and warez sites... lol..

Don't underestimate those stock brokers' need for porn :D

jerryfan2000

11-01-2002, 04:15 PM

No new post on the thread amymore. seems like everyone had gotten their new ip working. but mine is still not working and no reply from fdc....

smash

11-01-2002, 04:22 PM

you are not alone jerryfan... I am still waiting for my IP or at least a small reply to my emails..

Quadgie

11-01-2002, 05:16 PM

Originally posted by smash
you are not alone jerryfan... I am still waiting for my IP or at least a small reply to my emails..

Yes, a reply would be very nice. Even a "Sorry about the long wait, but I'll ship out your machine at the beginning of the week" would greatly help, even though I would've preferred that he shipped it out by last Wednesday as he said he would (before he stopped responding to all my email messages)

jerryfan2000

11-01-2002, 06:07 PM

Great NEWS!! My server is finally up. I think it is just a matter of time. And don't forget to email them everyday. This is what I did and my server is back. Good luck for all of you and good job for petr and FDC support!

hostpath.com

11-01-2002, 06:40 PM

Originally posted by jerryfan2000
My server is finally up.

Everyone should be so lucky.

Originally posted by jerryfan2000
I think it is just a matter of time.

Yeah, 8 days of down time sounds routine to me.

Originally posted by jerryfan2000
And don't forget to email them everyday.

And that would be necessary because?

Originally posted by jerryfan2000
Good luck for all of you

They'll need it.

Originally posted by jerryfan2000
good job for petr and FDC support!

:eek: :confused:

Call me crazy, but somehow "good job" doesn't match up well with 8 days of down time and "don't forget to email them every day".