Well I posted earlier that I would give WebT Hosting a try(www.webthosting.com (http://www.webthosting.com)) and I did so here's my short lived experience :rolleyes:

The entire deal pans out at or around 10.00 USD which is not a big deal at all.
But still... in principle, there is always the expectation that follows the sale and I guess this is what it all comes down to.

First things first... the ordering process was good enough.
The payment and sale went through and I received a welcome email within minutes.
However, the though the login and password were present the WHM information was missing.

I had a pretty good idea how to get there however(port over primary domain) but since my domain pointer had not propagate yet, I would need the IP anyways. Still it would of been nice to have that in the Welcome email.

Second issue was when I asked for IP's.
I was asked if I wanted to move to a US server instead, but since I was looking to improve my routing to EU, I figured it would be best to stay on that side of the map. So I re-iterrated the question on whether I could or could not get dedicated IP's per host in this area(no answer on that one).

The third issue was the one that really got to me.
I asked(through a ticket), if it was possible to get xCache installed on this node.
After all... in all of the sites I have owned and operated, I don't think I have ever had any issues with adding trusted modules before. However... there response was that that the technical personnel did not know what xCache was(hmmm). Hey... it could happen to anyone! So I took the liberty of pointing him/her to the official xCache website introduction and download section.

He then returned and told me that they did not un lighttpd, at which point I guessed that he/she did not interpret the xCache description properly as it talks about the coder of xCache also being coder of the acclaimed lighttpd also. However... the two are not synonymous as xCache is a PHP script accelerator.

I also took the time to explain that I really wanted to make use of xCache on this node so that I could take advantage of a customized vBulletin installation. However, I don't think that helped matters any in the end as I received a response stating

"There is no need to install anything and we can not also. All websites on server should open fast in the very beginning."To which I say "totally acceptable!"
Because I should of inquired about adding modules or making php.ini changes beforehand. :agree:


So... I concluded that this host would not pan out for my needs in the end. I ended the exchange by asking for a refund reminding the company that it had only been one day since I created the account and that I didn't think it would work out.

However, my live chat session was somewhat sketchy as the support personnel was shifty about whether or not I would get a refund as he pointed out that the TOS clearly indicated that they would only submit refunds on technical issues(specific ones). At which point I did not qualiy for and thus, no refund.

So again... the entire fiasco only cost me 10.00 US dollars.

However... in my opinion, any company who does not offer a satisfaction guarantee should be approached with caution. And more to the point(note-to-self)... inquire about on any modules or changes that you would require in your plans before hand. :eek:

This not only gives the customer an opportunity to see how dedicated or flexible the hosting service is, but it also helps us identify if they know what they are doing :stickout:

Well that's my mini review for this service.

I would like to end this by saying that iMountain hosting is the best damned hosting company/service I have ever done business with(.)

On a good note... WebT Hosting made 10 dollars today(not to shabby) :)


PS. I just re-read the TOS closely... and all I can say is "damned that's harsh!"
TBH I haven't read many of these but by the looks of things... hosting companies can do whatever they want! :confused:

We never mentioned we will provide you custom settings. You also did not make cancellation request and came to sales chat to discuss about refund, sales persons are not trained about billing related queries.

And your money was already refunded as it was under 30 days

Also we are using Litespeed, I have no idea of that works on Litespeed. It itself uses a caching system...

We never mentioned we will provide you custom settings. You also did not make cancellation request and came to sales chat to discuss about refund, sales persons are not trained about billing related queries.

And your money was already refunded as it was under 30 days

Also we are using Litespeed, I have no idea of that works on Litespeed. It itself uses a caching system...

Hi, as you can see, I acknowledged my own mistake by not asking about modules or customization before hand.

Also.. you refunded 1/2 the money. Which doesn't matter really but... most companies have no issues refunding payment early on based on customer satisfaction. However as your customer service clearly pointed out, the TOS does not guarantee anything more than technical performances which is perfectly fine... However I have to point oit that it is sub par in comparison to the average hosting offers we find today. ;)

Also: Lightspeed and xCache can run together, as xCache is very effective at optimizing inline PHP compiling requests.

vBulletin Hosting with xCache + LiteSpeed = Super Fast Forums! :)

PS. I just re-read the TOS closely... and all I can say is "damned that's harsh!"

I would have to disagree with your statement. For a share hosting environment, the TOS is fairly typical.

I would have to disagree with your statement. For a share hosting environment, the TOS is fairly typical.
Really...
I only say this because out of 12 hosting companies, "all of them" offered some form of satisfaction guaranty or another, ranging between 7 and 30 days.

Did you even read WebT Hosting's TOS?
I might be missing how things are structured but I just don't see how this is typical.

Hi, as you can see, I acknowledged my own mistake by not asking about modules or customization before hand.

Also.. you refunded 1/2 the money. Which doesn't matter really but... most companies have no issues refunding payment early on based on customer satisfaction. However as your customer service clearly pointed out, the TOS does not guarantee anything more than technical performances which is perfectly fine... However I have to point oit that it is sub par in comparison to the average hosting offers we find today. ;)

Also: Lightspeed and xCache can run together, as xCache is very effective at optimizing inline PHP compiling requests.

vBulletin Hosting with xCache + LiteSpeed = Super Fast Forums! :)

We did not refund half the money. According to our TOS, on reseller hosting $5 will be deducted at the time of refund, so we deducted it.

After payment I received a few "thank you" emails, but infos such a cpanel access or pop3, smtp were missing at all.
Then I went to webt hosting FAQs and found no FAQ questions and anwers. Simply this webt hosting has no FAQs and no TOS at all.

So I sent cpanel access inquiry through support ticket.

Their answer was so simple "IP:2082 for cPanel"

I have never used IP to login to cpanel therefore I asked them again how to access to my cpanel and this was their answer:

"Your IP was already sent. It is not our fault that you do not know how to login using IP. We can not make you learn everything, google it."


Above asnwer I got after my second support question. All I want to say is it´s not only about what web hosting companies offer on their first page, but it´s about support. I immediatly cancelled account with wet hosting, of course my money are gone with them. I do not want to aware anyone of webt hosting, but please make you opinion about this hosting company.

The IP, username and password is all the information needed. When you were told IP:2082 you did not replace the IP with the actual server IP, instead you typed IP:2082 directly in the browser. It was far beyond our knowledge that anyone will not replace the IP with the actual address but type the word IP in the browser directly. Perhaps you are the first one. We do not send pop3 etc details. You have to create it from your cPanel. We can not explain it in tickets how to do so, so suggested the best method google.
And you blamed us, so the reply was "It is not our fault"

And our support team is there for solving server problems but not making "how to" tutorials.

..probably I´m the first unsatisfied customer, right?
If someone pay for webhosting , he expect friendly and helpful support and please do not talk about providing tutorials!..Nobody asked you for tutorials!!
If you have no time to answer common ticket questions regarding explanation pop3, cpanel etc., why do you so here?

Yes, it´s your fault ´cause of your poor and unprofessional support. NOTE support is included in the service the customer pay you. Do not change word SUPPORT with TUTORIALS.

The IP, username and password is all the information needed. When you were told IP:2082 you did not replace the IP with the actual server IP, instead you typed IP:2082 directly in the browser. It was far beyond our knowledge that anyone will not replace the IP with the actual address but type the word IP in the browser directly. Perhaps you are the first one. We do not send pop3 etc details. You have to create it from your cPanel. We can not explain it in tickets how to do so, so suggested the best method google.
And you blamed us, so the reply was "It is not our fault"

And our support team is there for solving server problems but not making "how to" tutorials.

....and answer the support ticket regarding refund...

No person will go and put "IP" in the browser instead of the actual IP, it is far beyond anyone's expectation. Yes telling how to create POP accounts, etc means providing tutorials.

No person will go and put "IP" in the browser instead of the actual IP, it is far beyond anyone's expectation. Yes telling how to create POP accounts, etc means providing tutorials.

No one asked you to tell how to create POP accounts. You just should tell "login to cpanel and there you can find instructions", besides I couldn´t access cpanel due you just send poor answer with IP....and not to advice to goole infos when I payed you for service.....again, you do not have time to provide helpful answers trough support tickets, but you have time to write in forums how your hosting, support and service is good....think about it...I have payed you 2 days ago for hosting, I have never logged in cpanel due your poor email notofications and support...I am totally unsatisfied, so there is no space to talk about if you refunf or not....just refund...

Note that friendly and helpful support is the most important thing from hosting company. Mybe your hosting is cool, who knows, maybe....but support is absolutly poor....REFUND....you suspended my hosting account!!!!

Funny how the show is on the other foot here. Not that long ago bentink Leaseweb support because they shut you down. Now your clients are here complaining about the quality of support you provide. Ironic, isn't it?

The IP, username and password is all the information needed. When you were told IP:2082 you did not replace the IP with the actual server IP, instead you typed IP:2082 directly in the browser. It was far beyond our knowledge that anyone will not replace the IP with the actual address but type the word IP in the browser directly. Perhaps you are the first one.

A friendly word of advice from someone who has been in the business for a dozen years: Give the user the exact string of characters you want them to type -- whether in a browser or on a properties sheet on their pc. This wasn't a generic instruction as in a KB article. You knew the IP when the email was sent. If you took the few seconds required to look up the IP you may still have a customer today. If it was an automated email it should be customized with variables. Users will do unpredictable things sometimes and literal precision is key to avoid these misunderstandings. :cool:

<end of lesson>

And our support team is there for solving server problems but not making "how to" tutorials.


For something as simple as that, your support staff shouldn't have had a problem lending a hand to the client by giving them a few directions in how to do it. You must understand that not everyone is as tech savvy as you may be. In fact, a lot of people who look for web hosting are totally new to the scene and they look for the help in the support services that you should be offering. This is just my own personal speculation on this because the staff who reponded to that just seemed kind of rude.

For something as simple as that, your support staff shouldn't have had a problem lending a hand to the client by giving them a few directions in how to do it. You must understand that not everyone is as tech savvy as you may be. In fact, a lot of people who look for web hosting are totally new to the scene and they look for the help in the support services that you should be offering. This is just my own personal speculation on this because the staff who reponded to that just seemed kind of rude.

It is the first time I saw someone entering "IP" in the address bar instead of the address itself. I did not see anyone with such complaints before.

Wouldn't it have been easy to correct the client then?

It is the first time I saw someone entering "IP" in the address bar instead of the address itself. I did not see anyone with such complaints before.


I did not see anyone with such a support!!
It was also first time when you used toilet and it was someone else who showed you how to use it...and I´m sure no one told you that google it?
I am not satisfied with your support which is very important for customers. Support is a part of hosting. I did not use your hosting at all yet, so I´m not sure why you mind to refund even my account is cancelled!! I have already contacted paypal.
Sorry to use this forum for my issue, but this guy doesn´t answer the support tickects.

Wouldn't it have been easy to correct the client then?

We realized it later about it

I did not see anyone with such a support!!
It was also first time when you used toilet and it was someone else who showed you how to use it...and I´m sure no one told you that google it?
I am not satisfied with your support which is very important for customers. Support is a part of hosting. I did not use your hosting at all yet, so I´m not sure why you mind to refund even my account is cancelled!! I have already contacted paypal.
Sorry to use this forum for my issue, but this guy doesn´t answer the support tickects.

Opening a paypal dispute turned your order into hold, it was not canceled. As per our TOS, we do not refund in cases where a credit card or Paypal dispute is received. You did not even cancel your account.

Opening a paypal dispute turned your order into hold, it was not canceled. As per our TOS, we do not refund in cases where a credit card or Paypal dispute is received. You did not even cancel your account.

I asked you cancel account and refund due you do not provide such a service I payed for before I opened a paypal dispute and you do not answer the support tickets. So it seems you do not refund anyway.

You never made a cancellation request. Instead you came here and went to Paypal. I will not be visiting this forum for quite some time. Please read our TOS. If you have any question open a ticket.

You never made a cancellation request. Instead you came here and went to Paypal. I will not be visiting this forum for quite some time. Please read our TOS. If you have any question open a ticket.

I HAVE MADE cancelation! you have not answered! Ticket is not possible to open , you deleted my access to client area!

what bethink means with the cancellation request is..... you should use the cancellation form in the client area.....

As per our TOS, we do not refund in cases where a credit card or Paypal dispute is received.

[insert lmao icon here]

There is no way to override Paypal disputes with(so called) TOS.
When Paypal rules in favor of unfair business practice, they will refund the client his or her money and withdraw it from your account.

Lets hope this thread can serve to help others gain insight on such business practices. :rolleyes:

Opening a paypal dispute turned your order into hold, it was not canceled. As per our TOS, we do not refund in cases where a credit card or Paypal dispute is received. You did not even cancel your account.
[insert lmao icon here]

There is no way to override Paypal disputes with(so called) TOS.
When Paypal rules in favor of unfair business practice, they will refund the client his or her money and withdraw it from your account.

Lets hope this thread can serve to help others gain insight on such business practices. :rolleyes:

I think what he is saying here is that he will not issue a refund if there is a dispute and this is mentioned in the TOS.

I understand that, I think. If a refund is issued during dispute and its resolved in customer's favor then the customer would get double money back: the refund plus the reverse paypal payment.

I suppose that if there were a data center outage, WebT (as shown here) would make a client jump through several unnecessary hoops only to claim that it is "not their fault", do the ol' "I'm taking my ball and going home" and run away.

That's the impression I get anyway.

Good going, kiddos.

What a company!

They almost identically copied HostRocket.com!

On a good note... WebT Hosting made 10 dollars today(not to shabby) :)



lmao, I wish I could give you some votes for making my day. That's a classic ending line for the review.

avoid this guy was with him on a shared hosting absolute waste of time and support sucks you'll be lucky to get a reply within 48hrs
No money back Guarantee too total waste of time

proof??

let me make 5 posts and ill show you

Well first things first
1. Webt needs to download some manners, if support talked to me in this way i woulf F*** him/her off
2. always give the client as much details as possible, just because you know how to make pop3 emails does not mean the person "who is paying you" does
3.Never, Never flame a client on a public board, you have just lost potential business.
4. Never Never diss a clients intelligence on a public board "who would put an ip in a web browser? duh) you have just scared off potential clients and lost revenue.
5. I have been supporting with you all week, although your replies are slow i do get answers, i was about to signup five mins ago for some big accounts, having read this thread i have changed your my mind, it looks like you are not good for me
Best of luck
Regards
Mc

I know this is an older thread, but just saw it off of another link, and I have to say, as a long time technical support person, I am appalled at how WebTHosting treat their customers. I felt compelled to say something because I haven't seen this trend change, so IMHO, it' still relevant. I'm seeing this time and time again on just the boards here. Basically, it looks like once they have your money, you become, at best, a nuisance to them.

Probably falling on deaf ears, but "bentink", WebTHosting, whatever, you should really realize a customer is always right, even when they are wrong. If you go just a smidge out of your way to help someone that may not understand something, instead of thumping your TOS bible, you may just retain that customer, and not scare off other potential customers by your extreamly crappy attitude. Show some humility, and humanity, man. These are peole who are *trying* to pay for a service, and it sure sounds like they are getting tangled up with a kid with a huge chip on his shoulder. Do you realize that going a little beyond the call of duty (instead of playing it in lieu of helping customers) costs you basically nothing, but gains you loyalty that money can simply not buy?

I have customers retained for over 10 years. I've done some crazy things for them. Yes, you have to draw the line somewhere, but I don't think a cut n paste of an actual URL so a customer doesn't have to guess is not really that much out of your way. Look at what that one simple action (or lack of) has cost you in the long run.
So, with this one issue alone, trying to save a couple of seconds of work, I can plainly see that it has cost you -
1. much more time communicating here trying to "defend" yourself
2. lost you a customer (looks like 2 in this thread alone)
3. lost you potential customers, i can guarantee anyone who is reading this stuff will not approach you with a 10 ft pole.
4. probably lost you some current customers just because they see how you have treated others, and dont' want to to have the same happen to them.

So, in the end, how much did you REALLY save? Seems like with one decision (among many, I'm seeing) you have lost quite a bit in almost every aspect of your business and it's personality.
Businesses have personality just as much as people do. Do you enjoy hanging out with snoddy know-it-alls that never accept responsibility, who never do anything wrong, and everything and everyone around them is at fault?

Neither does anyone else, which is how you and your business come across.

If you don't like dealing with people, you are in the WRONG business. It may be too late at this point, from what I'm seeing, but the only way to even give your "business" a prayer at staying afloat is to change that attitude like, NOW. Everyting is not "I'm right, you're wrong", especially in the world of support. Expect clients to not know as much as a tech would. Expect them to be clueless. Expect that you will actually have to put down your XBox controller and help by more than rude replies. Don't those games have a pause button?

How many times CAN you say "It's not my fault!"? Really. Step it up, or step it out. But in reality, it looks like the writing is already on the wall...everyone seems to already be showing you the door. Hope you retain some lesson from this venture.

Dear Mugo, it got worse, this is what a friend posted on a webmaster board after he found out what happened to me, and yes i can produce all the evidence of this malicious act:

You have got to read this !!!!!!
DANGER,DANGER,DANGER, These people are IDIOTS, www.wisededi.com after a friend of mine had a dispute with them asked for a refund (which they refused)he decided to leave , one of the staff, run by CEO Josh Dargie and Chief Operating Officer Jon Black actually hacked into my friends WHM panel and deleted every website and all its data (160gb) in the reseller account in a girlie fit, these hosts are also associated with www.uptimehost.com so you have been warned of these PATHETIC BOY IDIOTS, tell your friends to stay well clear of them, you could be the next to lose all your data.
I am making this public because i know this to be 100% true and can prove it if you need the proof ian, and the reason i'm posting it here is becauase these dumbwits offer cheap ffmpeg hosting, so therefore i believe it is only fair to protect fellow members from www.wisededi.com
Thx
if i could get my hands on the little fat boy

I think there is some kind of mix-up, how do figure that uptime is implicated with wisededi and the others you mention?



Dear Mugo, it got worse, this is what a friend posted on a webmaster board after he found out what happened to me, and yes i can produce all the evidence of this malicious act:

You have got to read this !!!!!!
DANGER,DANGER,DANGER, These people are IDIOTS, www.wisededi.com after a friend of mine had a dispute with them asked for a refund (which they refused)he decided to leave , one of the staff, run by CEO Josh Dargie and Chief Operating Officer Jon Black actually hacked into my friends WHM panel and deleted every website and all its data (160gb) in the reseller account in a girlie fit, these hosts are also associated with www.uptimehost.com so you have been warned of these PATHETIC BOY IDIOTS, tell your friends to stay well clear of them, you could be the next to lose all your data.
I am making this public because i know this to be 100% true and can prove it if you need the proof ian, and the reason i'm posting it here is becauase these dumbwits offer cheap ffmpeg hosting, so therefore i believe it is only fair to protect fellow members from www.wisededi.com
Thx
if i could get my hands on the little fat boy

You have got to read this !!!!!!
DANGER,DANGER,DANGER, These people are IDIOTS, www.wisededi.com (http://www.wisededi.com) after a friend of mine had a dispute with them asked for a refund (which they refused)he decided to leave , one of the staff, run by CEO Josh Dargie and Chief Operating Officer Jon Black actually hacked into my friends WHM panel and deleted every website and all its data (160gb) in the reseller account in a girlie fit,

They did this after your friend moved to a new host and at the new host? Or did they do it to the sites he had at wisededi?

They did this after your friend moved to a new host and at the new host? Or did they do it to the sites he had at wisededi?


Can you please elaborate with some details here? You've obviously got some misinformation and its unfair to drag my name into whatever issues you have experienced with these other individuals.

I would if I could

Hello,

Firstly I do not appreciate my name being dragged through the mud here when I am in no way part of this matter you mention. WiseDedi was a starter brand which I have not been apart of for some time. So I would ask you keep my name out of it.

In additional I have talked to Jon Black about this situation, and I believe I recall him posting here about a person and there attitude. Going as far as to threating to kill members, show up and steal stuff from peoples houses, then saying I am going to hack your servers. That seems pretty childish and frankly I am happy to hear that someone did this back to you. When you run around acting like a child you deserve a reality check.

I also noticed the kind of websites you host and am appalled that someone that operates an adult business acts like a child. Please for the sake of your image and your business, please return to the real world, grow up and be mature.

I would ask you remove my name and those of UpTimeHost who have done nothing and are in no way apart of WiseDedi or Jon Black. I would also like to ask you again stop with the defacement of my name, You have drawn the line many times with the harassment via Email, Face Book etc. I will not tolerate any more threats and harassments from you.

EDIT: What does this even have to do with WebT?

They did this after your friend moved to a new host and at the new host? Or did they do it to the sites he had at wisededi?
it was on the old/new host, he was leaving my host to go to www.wisededi.com they messed up the transfers big time, after 2 days asked for refund they said no, stayed with my old host because all the data was still there, one month later, fat boy and his crew go into the reseller account on a host that dont belong to them and delete all the data.

I think there is some kind of mix-up, how do figure that uptime is implicated with wisededi and the others you mention?

Can you please elaborate with some details here? You've obviously got some misinformation and its unfair to drag my name into whatever issues you have experienced with these other individuals

I have seen the posts where my friend has been requesting a host for a quote and you lot have replied, keep away from this person dont deal wiyh him etc, so dont play the innocent,

Firstly I do not appreciate my name being dragged through the mud here when I am in no way part of this matter you mention. WiseDedi was a starter brand which I have not been apart of for some time. So I would ask you keep my name out of it.
lying pigmy i can post a dozen emails on this board with your response telling him to go and F*** his refund, if you want i'll put a pic of your fat face up here to, and if someone wants to market and advertise and make a good living by using legal 2257 compatible USA material they are entitled to, besides, it wasnt that bad, "because you stole their money in your pathetic attempt to transfer and host his (actually i say him, it was a her) sites",
if my choice be to tell the world how i feel about these vicious cowards on a review hosting site with my own domain i shall, if the account gets suspended i shall host it elsewhere, i shall untill i die, critise these people and every business venture i find they are involved with for the vicious malicious act they made upon my friend.
just like
http://www.****ebay.com/
http://www.****paypal.com/
http://www.****microsoft.com/Microsoft_Eradication_Society/Welcome..html
etc etc
People like www.wisededi.com www.wisededicated.com should be banned from trading or accepting payments on the internet in any form of business. The general public have a right to know the true colours of these people
http://www.livinginternet.com/i/ip_speech.htm
besides, it was only yesterday you changed the whois details and dropped your name from CEO, plus your still posting your "specials" on your wise blog, liar

Just to prove my point about this liar


July 16th, 2009, 22:36 #4
LSComputers
Stop Fraud Now :)

Join Date: Oct 2005
Location: Oakville, ON
Posts: 2,059
Hello DedicatedOT,

Your account was suspended because of an DMCA notice. Because of these kind of notices we are required to suspended the account instantly, until a response it received from the client.

My MSN and email is always here to be contacted at, not sure why you tried a personal phone number.
__________________
█ Regards,
█ Josh Dargie
█ Web Hosting Consultant
█ Marketing - Public Relations - Business Development (he forgot to mention Liar - thief)

check the date at the top of the post

http://www.freewebspace.net/forums/showthread.php?t=2222735

Yes,

I did respond to the post, I signed the customer, is there a problem with that? He was told to direct everything to the correct location.

Also I took a look with Jon regarding the person that signed up, its funny mc303 was the email address of the customer, so they did not leave you, you signed on with us. Lets not twist things. Also I never told a customer nor has WiseDedi ever said no refunds. Jon is on the same board as I was, that any refund is offered at any time, less dedicated servers, vps, added request scripts and domain names. You were told from my record of the conversations that you would receive approx 60% of the refund as we had to cover the domain registration and WHMCS license.

However I am no longer with WiseDedi and will stop speaking on its behalf, if you had questions send them off to support@wisededi.com I am sure they can answer them

Once again what does this have to do with WebT?