I asked about em a few months ago and signed up so now I'm back to report.

The signup process was easy; I did it online, a few hours later they called me to confirm everything. the account was setup fine.

The mysql, cgi, pop3 mail has all worked fine. I have experienced almost no downtime during the last 2 1/2 months. I experienced a few hours back in March. The speed, however, is not that great. It usually takes a few seconds to connect, and quite a long time to load a page, even on my ADSL line. Back when I signed up it was blazing fast. maybe they're having trouble right now, I'm not sure. I'll keep you guys posted occassionally.

Their tech support is good though, and when you ask for something done (such as creating pop3's or the mysql database) they do it within a few hours.

greenbirds out.

coool... keep us posted...

what site with you host with them though?

I am also hosting with primemaster (http://www.freakscene.net)

Just moved the domain there and I am in the process of updating the site but I have had the exact same things to say about their service. Superb support :) The ONLY complaint I have is the speed..... (which is a pretty big issue, I understand they are working on upgrades now).

jeremiah

Yes, they told me they are in the process of upgrading/buying more bandwidth, so we'll see. www.greenbirdz.com is my site hosted with them.

is unlimited bandwith for real? Do they really let you use that much bandwith?

Originally posted by jhcashman
is unlimited bandwith for real?

NEVER IS.... NEVER WILL BE

is unlimited bandwith for real? Do they really let you use that much bandwith?

Nope, it is a marketing ploy.... If they offer this I usually email them to get some real numbers for how much bandwidth they allow. Most that offer this allow anywhere from 5-12gigs (depending on the host) before you either
a> get a letter stating that you need to purchase a dedicated server or more expensive plan
b> get your account terminated/suspended...

never take the unlimited offer at face value because if your site becomes successful you will find that it is ultimately just bull****.

Well I just wanted to say that everything is still working great, and the speed which i reported before to be slow has been boosted quite a bit. My pages are loading very fast now. I'm quite satisfied.

well where do I start....

The server did speed up (when it was up).

The better part of last I spent trying to get the mx records set for my everyone.net accounts (which were working fine until the server went down).
I had to explain to many of the (1,500) email users I have (had) why they could not get to their email for over a week.

Today, the server has been down all day and I expect to have the same problem I had last week...... :angry:

I am still looking for a new host if you guys have any suggestions, I would appreciate it ---> http://www.webhostingtalk.com/showthread.php?threadid=8552

Well I now have a hell of a headache. The server is back up but my site - http://www.freakscene.net now looks like the primemaster.com page.

Oh, It get's better :rolleyes:

I can access it via ftp but to my suprise, all the data they restored is a couple months old.... This means over 400 bbs member accounts and countless posts are gone.

:angry: :angry: :angry: :angry: :angry: :angry:
:kaioken:

aaaaaaaaaaaaaaaaaaarrrrrrrrrrrrrrrrrgggggggggghhhhhhhh!

here is the email the sent me
Dear PrimeMaster Customer,

Due to an unexpected power failure, one of our servers has crashed. It is possible that your
website is on the effected server. If your account is functioning normally you may disregard
this e-mail. We are thoroughly examining each and every account to verify whether or not your
account was affected. If you are able to connect to your account through FTP and have
experienced any changes to your account that you did not make, you will need to update your
files. If you do not have access to your website, you will be notified when you are able to
update your site in the next status report, this afternoon. In the meantime, please be patient,
as we are trying our hardest to resolve this situation. We sincerely apologize for any
inconvenience that this may have caused for you.




Primemaster Support Team

*Note - Please do not call our sales line for information, as our sales representatives cannot
provide you with any more information than we already have.


ps, where is the middle finger smilie ;) j/k

Oh boy, this is bad... *looks at files missing, then runs and hides*:bawling:

well, they not answering emails and have not fixed squat although in their last mass mailing they had the brilliant idea that they were now :rolleyes: going to start backing up everyday.
<sarcasm>
You guys get ready for a revolutionary new way of hosting! </sarcasm>

jeremiah - still trying to recover

It's people like them who give web hosting such a poor reputation.

What amazes me is that it only took a couple of weeks from a thumbs up to "where's the middle finger smilie".

They must be still having problems as the primehost site, as well as the two sites owned by greenbirds and freakscene.

Anyone know who primehost is and what type of host they are? or are they another 15 year old kid?

I hate primemaster. They deleted my site without any notice, just because I had "gaming material". Whatever that meant. I had nothing on there that was a problem. Well primemaster can **** my ***.

well, they restored my site finally. Just thought it would only be fair if I posted that they did that.

Now I don't lose so much before I move!

this is too much :rolleyes:

They restored the data that was on the site but the permissions are set in such a way that I can't upload or change anything. I mailed support yesterday and got this response


> Take a look to the attachment.


Attachment: New_Napster_Site.DOC.scr (18k)


I did not open it because I know it is a worm ( http://www.symantec.com/avcenter/venc/data/w32.badtrans.13312@mm.html ) and was sent out from the worm.

Now that is freaky!

I don't know primehost, but maybe somebody uploaded a virus into their servers? (it would be easier if they are windows based)

I can't believe somebody would deliberately send a client a virus, so we might wanna give them the benefit of the doubt.

Although I can understand what you're feeling right now. Hopefully, things turn out good for both you and your host.

Hi jhcashman,

A webhost cannot (technically) offer unlimited bandwidth. This would mean, they would have to have a burstable connection to their provider with no limits. This, of course, is not possible, since every connection has a physical limit; which, in turn, brings us to the possibility to expand to more connections when bandwidth runs out. The webhost, however, will not expand if it does not have enough financial capital to cover such an expansions. Unless backed up by a parent corporation (or rich uncle), such an expansion needs to be funded by the customer. In turn, the customer, whether he or she wants it or not, will have to pay (the webhost, offering unlimited bandwidth, has protected itself with fine prints in their policies, that gives them the right to bill you for extra bandwidth) if they use up more bandwidth than was allocated in the business strategy of the webhost.

Having said how that end of the business really works, the topic of "unlimited bandwidth" should be corrected to "unlimited data transfer" (?). A webhost expressly saying "unlimited bandwidth" most likely does not really understand what it is offering. Namely, "bandwidth" is the 'speed' of the connection you are receiving. Thus, "unlimited bandwidth" means in technical terms, that you are signing up for unlimited speed.

Keep in mind, speed translates to data transfer. Thus, next time, don't ask your potential webhost of how much data transfer is acceptable, ask them "Can I run my website at a constant 5Mbps?" - this will get you much more data transfer than the imposed "invisible" limit of 50GB (some limit you to much less, though they claim "unlimited"), and you will most likely have the webhost say "No". Why is this, you may ask. To answer that question, the webhost offering unlimited "bandwidth", will actually be limiting that "bandwidth" one way or another. Thus, while you may be asking the wrong question, they may be giving you the right answer. Your question will be "So if I go 100GB of data transfer into the month, will I still be up and running with no extra incurred expenses?", and the webhost in turn, will tell you "Yes, no extra costs to you, and 100GB is acceptable". What they may be hiding from you, though, is that the higher you get into the 100GB, the slower it will become for your visitors, since the "bandwidth" will be tampered with - slowed down, in other words. This means, while you may be signing up for a webhost that claims to have 5 OC-12's, at the end, all you may be getting, is a website downloaded at the speed of a DSL for example.

To summarize this answer, if the webhost offers unlimited bandwidth/data transfer and does not manipulate the bandwidth (speed), then the webhost ought to be financially backed up by a parent/sister company. On the other hand, if the webhost does slow down the bandwidth (which is done by many webhosts, but not advertised to the end-customer), you are technically not getting the unlimited "bandwidth" that you were advertised. If a webhost does indeed give you unlimited "bandwidth", but meant to advertise unlimited "data transfer", then they may just be starting up and the problems will strike them as they have struck many "unlimited webhosts" in the past. Upon the arrival of such problems, not only will the webhost suffer, but eventually, so will the customer (and its business). Keep in mind, problems will only begin to appear when the existing bandwidth and networking equipment will no longer be able to sustain the network load; so the customer may be seeing sudden problems appear a few months from the signup period, if not sooner. This, in turn, will mean a website move again, or more extra costs to the customer.

Ending on this note, the same "unlimited bandwidth" webhosts will tell you in their protective policies pertaining to the "unlimited bandwidth", that if you consume more than a certain percentage of the resources, additional costs will be imposed to the customer. If this is the case, before singing up, you should ask your unlimited webhost the following question "What is the current resource consumption average for your bandwidth resources?". They should then give you a number such as "2Mbps", so you know that, for example, 50% would give you 1Mbps (which translates into data transfer, in turn). In other words, you need to have some number prior signing up, so you know what the limit will be, where you stand - and so you are not left in the dark and see your website closed tomorrow due to an incredible success. This will also give you a legal standing.

On top of that, ask yourself "If the average user will drop their website popularity to 100 hits per week, yet I stay at 100,000 per week, how much higher above the resource average will I be and how much will I be forced to pay?". Sooner or later, again, a website move will be required or extra costs will be incurred.

Originally posted by skysenshi
Now that is freaky!

I can't believe somebody would deliberately send a client a virus, so we might wanna give them the benefit of the doubt.


I got a virus sent to me by one of the people I was dealing with at Verio not too long ago. It came while relations between our two companies were somewhat acrimonious.

I signed up with Primemaster about a month ago and received the introductory verify call from them. Things were going o.k. until a week ago. On Friday, the web server crashed along with all our files. On Saturday our email was forwarded to the wrong account. On Sunday, our site's main web page was replaced with a hacked page titled "Kill all the Japanese".

Then, this morning, I received two emails from their support address saying "take a look at the attachment". The attachments contain the trojan virus Badtrans.a. This virus changes files in the computer and propagates via email. We have received absolutely no explanation from Primemaster since Saturday about these serious problems. Deeply disappointing.

For the time being, I would definitely recommend against anyone using this company as a web host. I am afraid to think of what's next. I guess one gets what they pay for. We are now searching for a new web host with a higher level of integrity. Can anyone suggest what kind of recourse we could seek from this outfit?

straight from my email
atmoshphere - my site has been down 2 days at this point and restored with data from over 3 months prior to the crash. First told that all the data and the backups were lost. Then sent out an email that said they would begin doing daily backups. It appeared all was lost...


--------------- Act 1 -- Hope

We are notified that all the data has been saved and will be returned to our sites up to the date of the crash. :) I am already making arrangements with a new host at this point but very happy not to be losing anything.


From: support@primemaster.com
To: xxx@xxx.xxx
Subject: [PRIMEMASTER SERVER INFO] - WEBSITE RECOVERED
Date: Tue, 8 May 2001 22:55:03 -0700 (PDT)

Dear PrimeMaster Customer,

We are very happy to inform you that we have been successful in retrieving all of our backup
information that was thought to be lost due to the server crash. You will no longer have to
rush to get your website re-created or re-uploaded. By tomorrow morning, Wednesday, May 9th
2001, we will have the COMPLETE backup of the server up to May 4th reloaded. This means PHP,
CGI, PERL, MYSQL DATABASES, ETC. will ALL be retrieved. We apologize for all of the trouble
that you have been put through, and we can assure you that none of this will happen again. We
will be performing backups of the server as a daily routine so that if you should ever lose your
website, PrimeMaster will have it. If you have any comments or questions, feel free to respond
to this e-mail. Once again, we sincerely apologize for any damage this may have done to your
website and/or business.

PrimeMaster Support Team
www.primemaster.com



--------------- Act 2 -- Recovery

Notified that the recovery was successful.


From: support@primemaster.com
To: freakscene@hotmail.com
Subject: PRIMEMASTER INFO - WEBSITE RESTORED!
Date: Wed, 9 May 2001 14:50:02 -0700 (PDT)


Dear PrimeMaster Customer,

The server update was successful. If you did not want your site updated, please tell us at
your earliest convenience to change it back to the most recent version so that we may restore
your website right away. If you have any problems at all do not hesitate to e-mail us! You are
our customers, and we are here to help you. We will have your problems fixed right away.
Thankyou for your patience in this matter, it is much appreciated.

PrimeMaster Support Team
www.primemaster.com


--------------- Act 3 -- Thanks but .....

I send them 2 emails. One that said thanks (I was so happy not to have lost all that data) and to request them to restore my everyone.net mx/cname records so that the 1500+ email users I have could access their mail (which they had not been able to do since the crash). A second one to report some permissions problems as I was unable to update anything on the server. Even though I was in the process of moving the files to my new host (http://www.hosting4less.com]Hosting4Less), I thought I could test some scripts on this account before they go live on the new site.

Response sent out to both the next day by worm instead of support along with it's grubby lil' spawn.



From: Support <support@primemaster.com>
To: freakscene@hotmail.com
Subject: Re: Re: PRIMEMASTER INFO - WEBSITE RESTORED!
Date: Thu, 10 May 2001 06:55:31 -0700 (PDT)

...'
Take a look to the attachment.
New_Napster_Site.DOC.scr




--------------- Act 4 -- Final contact and detailed explanation :rolleyes:

I mailed them about the virus and to ask about the permissions again. I did not want them to overlook it since the worm replied and used up the 'new mail' status. They replied then with what has been our last communication explaining everything in detail



----- Original Message -----
From: "Jeremiah Hester" <freakscene@hotmail.com>
To: <support@primemaster.com>
Sent: Thursday, May 10, 2001 11:02 AM
Subject: Re: Permissions problem


> You've got a worm virus and I've got no permissions on my site to change
> anything.
>
> jeremiah (freakscene2)
> http://www.freakscene.net


Yes, we had a worm virus, and you now have permissions to change everything.
Very sorry for the inconvenience.


Scott Adams
Support@PrimeMaster.com
www.primemaster.com


------ pull curtain, cast takes bows, gets hit with produce...

This is all the info I have. Sorry for the long post.

Jeremiah
http://www.freakscene.net - now hosted @ Hosting4Less (http://www.hosting4less.com)

Originally posted by freakscene
From: Support <support@primemaster.com>
To: freakscene@hotmail.com
Subject: Re: Re: PRIMEMASTER INFO - WEBSITE RESTORED!
Date: Thu, 10 May 2001 06:55:31 -0700 (PDT)

...'
Take a look to the attachment.
New_Napster_Site.DOC.scr


.scr file is a virus, right?

scr is the extension for a script executable.

most people have their 'view extensions' option turned off so all they see is up to the doc part and assume it is ok.

if you copy that full file name and search for it @ google you will get more details about it.