Hello
from 6 hours or more
them i speak to ticket to support and they say
Hello ,

Your account setup is in pending state. You will get welcome email with all the details after completing the setup. For more details, please contact our Accounts & Billing department.
then
Hello ,

Our Accounts department handles matters in relation to your query, and they will endeavor to get back to you within 24-48 hours, replies however may be take slightly longer if over a weekend or holiday period. If you need, we can just move this ticket to that department.
and no reply yet
like i speak to my self
what shoud i do

Why are you complaining? They said 24-48 hours. At least they're communicating with you and providing you the timeframe.

I guess some people just want to get account setup instant, maybe they approve account manually, cant comment on another host that I do not have access to.

Right. The attitude of "instant gratification" is just setup for disappointment.

It's quite possible that they screen all orders, and depending how many people work there and how much screening they do can take some time and isn't immediate.

For example if you pay with 2checkout, it can take a couple hours at least to pass their fraud detection and 2checkout won't tell you if the order was passed or not till then.

What company did you go with?

What company did you go with?

The OP mentioned it in the title, Crucial Paradigm.

www.crucialp.com (http://www.crucialp.com)
why shoud i wait for 24 hours ?
my customer will think i am thief becuse i late when i order reseller to them
the reseller is for one customer and he still call me asking about the reseller but i can not saying any thing to him

www.crucialp.com (http://www.crucialp.com)
why shoud i wait for 24 hours ?
my customer will think i am thief becuse i late when i order reseller to them
the reseller is for one customer and he still call me asking about the reseller but i can not saying any thing to him


For your next order you should look for a company that offers instant setup

www.crucialp.com (http://www.crucialp.com)
why shoud i wait for 24 hours ?
my customer will think i am thief becuse i late when i order reseller to them
the reseller is for one customer and he still call me asking about the reseller but i can not saying any thing to him

There seems to be a little bit of a language barrier here. Even then, if I understand your statement, which I think I do, you make no sense. Why would your customer think so if you communicated ahead of time?

If you don't tell your customer anything, then he/she might assume this but if you were to communicate that would not become an issue. I suppose I could be off base here and maybe communication is no longer an integral part of the human race.

Either way, good luck.

Easy cPanel Host Yes i will do it

the customer know that i make a regsteration for him in enther companey
i am afraid becuse the billing did not reply my tickets

From there contact us page...
Please note that although we provide 24/7 technical support, our sales team is NOT available 24/7, hence response times for sales inquiries are usually slightly longer than tech support.

i am waiting them 9 hours
D:

www.crucialp.com (http://www.crucialp.com)
why shoud i wait for 24 hours ?
my customer will think i am thief becuse i late when i order reseller to them
the reseller is for one customer and he still call me asking about the reseller but i can not saying any thing to him

Why don't you just tell him what is going on.

Or, if you need instant activation then cancel your order with them and then go to another reseller hosting company that has instant activation.

Noooooooooooooooo one reply
i open 2 ticket
one reqest canselation because there was no reply
and they not reply me yet

you live in egypt and crucialp.com is in US there is time zone difference here, do mind that. also you purchasing on friday (almost weekend) which is usually take longer to setup your account, that is why on their email it' stated 24-48hours and you just waiting for 9 hours only. be patience.

Hello
we did not in week end
i think the week end is Saturday and Sunday

Noooooooooooooooo one reply
i open 2 ticket
one reqest canselation because there was no reply
and they not reply me yet

How quickly did you want your account setup?

Hi sir
i still waiting them
19hours or more and no one active or reply

crucialp.com is an Australian company, i have a vps account with them.

However on saturdays and sundays there accounts/billing operation is closed like most of the other hosting companies you have to be patient and wait, i hope the will activate your account on monday

Hi sir
i still waiting them
19hours or more and no one active or reply

You may want to also ask them if there was an issue with your payment. It is odd that there was no instant activation after you payed.

i think the week end is Saturday and SundayThat is where you are wrong. For most companies the weekend starts at 5pm on Friday evening, the time that the sales and billing department goes home, until 9am Monday morning.

As they are a Australian company then it is the early hours of Monday morning, 1 or 2am.

Wait a few more hours and you should have a reply from them.

Why don't you explain to your client that as you are waiting for your upstream to activate your account you are unable to provide any details at the moment. As soon as you receive them you will forward them on.

Hello DephNet[Paul]
thank you sir for your reply
sure i speak to the customer who request the reseller and informed him that we pay and waiting the companey to active
we still waiting him from 48 hours

Hello DephNet[Paul]
thank you sir for your reply
sure i speak to the customer who request the reseller and informed him that we pay and waiting the companey to active
we still waiting him from 48 hours

In most of the cases if you place your order on friday after business hour then you have to wait till monday morning

what is the time now in Australia

what is the time now in Australia

Eastern Australia is GMT+10. Right now its about 3am. :D

Hello
nice it is 3 am monday :)
shoud i wait them more hours
if it is 3 am sunday :D i will wait them more than 24 hours
i did not know why they take week end :D and we waiting them behind the PC

It's now 4 am Monday morning so they should be up and about in a couple of hours. Out of curiosity why did you choose an Australian VPS ?

i take reseller hosting from them for one of my customers
they have good price and have backup service for free and whmcs
and the support is very quickly

and the support is very quickly

I thought that this whole time you have been doing nothing but complaining about about their support!

the billing and the sales is very very slowly
no one reply me yeeeeeeeeeeeeeeeeeeeeeeeeet

if after the stipulated time (24hrs-48hrs) there's still no response from the co. you can request for a refund. do they have a money back guarantee or somethin?

I havent't seen anything on their website about a money back guarantee.

the billing and the sales is very very slowly
no one reply me yeeeeeeeeeeeeeeeeeeeeeeeeet



It was 5:01AM there when you last posted. Now it is 7:02AM. Most businesses do not start until 9AM.

He is just getting a bit too anxious. Also, posting here is not going to do any good. Most likely your host won't ever even see your complaints on this forum.

no money back
no billing
plz help me what should i do
they have an account here
so admins can help us in it

see
http://www.webhostingtalk.com/showthread.php?t=729543&highlight=crucialp
and i PM them to active my account and no one reply :mad:

no money back
no billing
plz help me what should i do
they have an account here
so admins can help us in it

Your original post was on Saturday at 5:24AM in their time zone. 6 hours before that would have been around 11PM Friday night. You ordered after hours going into a weekend, and you will need to wait until business hours.

You haven't given them any time during business hours to even look at your order, and already you're complaining that they didn't give you your money back. 9AM Monday is STILL another hour away, so be patient.

Hello Sir
i want to know some thing
in our country now is 06/04/2009 Monday 1:09 AM
i order in our country 03/04/2009 Friday 03:00 PM
so they take more than tow days
i open ticket to support now from 20 mints
But no one reply

Hello Sir
i want to know some thing
in our country now is 06/04/2009 Monday 1:09 AM
i order in our country 03/04/2009 Friday 03:00 PM
so they take more than tow days
i open ticket to support now from 20 mints
But no one reply



They probably operate within their timezone, makes more sense, don't you think?

i think i will wait

no money back
no billing
plz help me what should i do
they have an account here
so admins can help us in it

The admins here have no control over anything but the forums. If a host stole your money then what do you expect the admins to do? It's not like they are going to go off and ban them because they ripped you off. The only thing you can do about this is contact the host directly.

fadynets...be patient...there's a difference in time zone. give em a few more hours (perhaps 24hrs-48hrs more) before you wanna blow your horns about them taking away your money... you ordered from them going into the weekend..its only fair to give them benefit of the doubt..and if they really do have an account here on WHT, they'll probably respond to you when business resumes. BE PATIENT ok?

Hello Sir
i want to know some thing
in our country now is 06/04/2009 Monday 1:09 AM
i order in our country 03/04/2009 Friday 03:00 PM
so they take more than tow days
i open ticket to support now from 20 mints
But no one reply



Dude, please visit to their forum crucial.com.au/hosting-talk/

I client of crucialp with javahostindo.com , please check IP for sure.

we'll wait for fadynets update guys...let's all be patient. :) patience is virtue