No response from support it's been 1 hour and 45 min.

The server is sv5

Any other people have issues like this from these guys?

Going on 4 hours and still server is down and no response from support.

Ticket # JKT-626767

their site is up for me if that's what you meant. or do you have a dedicated server from them and that's the one that's down?

their site is up for me if that's what you meant. or do you have a dedicated server from them and that's the one that's down?

No my sites that are hosted by them, I have a reseller account on their sv5 server and it has been down for 4 hours and 20 mins now, and still no response on my ticket why would I care if their site was down, it just tells me they are a low rent host and do not monitor their servers or their tickets 24/7

Try doing a whois on there domain and giving them a call 4 hours is unacceptable for most issues.

Try doing a whois on there domain and giving them a call 4 hours is unacceptable for most issues.

Same worthless phone # thats on the website.

look at this:

here is there uptime page, says its up...
http://www.premiumreseller.com/hosting_uptime.htm

you click on the link to see it says it's down,
http://host-tracker.com/web-site-monitoring-statistics/1043522/lvuc/

I guess you can pay for any results you want to get

Unfortuntly true.

This issue has been resolved, but only after waiting for a response for 5 1/2 hours.

This issue has been resolved, but only after waiting for a response for 5 1/2 hours.

You may just have to get used to that type of support with them. I have been seeing an alarming amount of topics about their downtime and support.

I would move to a better host as soon as you can. This is not very professional at all.

I agree you should move

Same worthless phone # thats on the website.

look at this:

here is there uptime page, says its up...
http://www.premiumreseller.com/hosting_uptime.htm

you click on the link to see it says it's down,
http://host-tracker.com/web-site-monitoring-statistics/1043522/lvuc/

I guess you can pay for any results you want to get

I don't understand why people put fictitious phone numbers on their website. It just makes it seem so unprofessional when people call.

I don't understand why people put fictitious phone numbers on their website. It just makes it seem so unprofessional when people call.

once i have noticed that there was 6 digits number on the website, i had an account with them fortunately i was just checking the services before transferring my clients and i instantly canceled my account

once i have noticed that there was 6 digits number on the website, i had an account with them fortunately i was just checking the services before transferring my clients and i instantly canceled my account

I still remember your assumed "6 digits number" thread back in 2007 with my last reply ...



Ticket AWP-924208 was created on 22 Jun 2007 01:36 AM
We replied on 22 Jun 2007 02:22 AM

Then you followed up the ticket with requests to check your asp code and set up private nameserver.
We explained clearly about that.

It's a series of No my domain does not work, i already setup private nameserver, i don't know how to create custom nameserver, i get an error when updating private nameserver, i setup the private nameserver.

DNS change may take up to 24 hours to update.
We told that you have to wait. There is nothing we can help. That's the end of the ticket.

Obviously your dial code is incorrect.
If you have spare time, visit our contact page to read carefully.
The website has been being updated regularly by the SEO company in the last 3 months.
Live chat link will be added on contact page shortly.

I guess you can pay for any results you want to get
It's simple that we stop monitoring service when we find there's problem on server or when we're going to do maintenance work.
You can try to pay to see if you can get any result you want.

I have been seeing an alarming amount of topics about their downtime and support.
May i know reference to the alarming amount of topics that you see?

I don't understand why people put fictitious phone numbers on their website. It just makes it seem so unprofessional when people call.
I can call you if you want to check if our phone number is real or fictitious.