Hello
I had a US-Verified PayPal account.
My PayPal account was in good standing, I had PayPal Credit and PayPal debit card.
PayPal has limited my account because it's reported to be involved in possible fraudulent or high risk, I don't know what it means.
I usually use my PayPal account to buy stuff more than selling.
Anyway they requested me a photo ID and a proof of address, so I sent them.
Then I called them today by phone, and they decided to leave my account in a permanent limitation status, and they told me that after they received my legal documents.
So I can't even delete my bank and card info.
Can I open using another bank account, email address, phone number and card info?
Is there a way or chance even a small one to restore my account?
Please any good ideas so I can purchase from eBay, or extend my RapidShare and vBulletin account?

I really appreciate your help.
Thanks

Well, did they provide any specific reasons why you are put in permanent limitation status? I haven't heard of people getting permanently limited on PayPal. As long as you follow all the steps to remove your limitation. Or you can call them to ask them specifically. Asking to speak with a manager of the limitation department can help you get a better answer.

Well, did they provide any specific reasons why you are put in permanent limitation status? I haven't heard of people getting permanently limited on PayPal. As long as you follow all the steps to remove your limitation. Or you can call them to ask them specifically. Asking to speak with a manager of the limitation department can help you get a better answer.
Hello, thanks for reply.
They just said (possible fraudulent or high risk behavior), I really don't know what it means.
I called a PayPal agent by phone, he said that he can do nothing to remove the limitation.
I followed all steps completely, but the limit is permanent.
Any opnions

The only thing I know of is that you set a court date. I had one of those things in the mail. But, oh well, you can't really settle anything that's online. You would need either a court settlement, or at least establish some conference with a paypal representative.

The only thing I know of is that you set a court date. I had one of those things in the mail. But, oh well, you can't really settle anything that's online. You would need either a court settlement, or at least establish some conference with a paypal representative.
Thanks for reply.
I hope that I can conference with a knowledge PayPal representative.
Unfortunately most of PayPal representatives have no idea, the agent I called kept saying "nothing we can I do" and "possible fraudulent or high risk behavior".

Did you ask them if they can at least close the account for you and remove your bank account and credit card details? I don't see a point in them having able to keep your credentials when you can't even use their service.

Do they have any reason/evidence to back up what they say when they said "possible fraudulent or high risk behavior"?

Did you ask them if they can at least close the account for you and remove your bank account and credit card details? I don't see a point in them having able to keep your credentials when you can't even use their service.

Do they have any reason/evidence to back up what they say when they said "possible fraudulent or high risk behavior"?
Thanks for reply.
I told them that I want to delete all my bank and credit info at least, but they couldn't let me.
They have no any reason or evidence to back up what they say when they said "possible fraudulent or high risk behavior".

I have herd of PayPal doing random fruad checks. I know they are annoying. Hope you get it resolved with paypal.

Well this is PayPal for you... The best thing to do is just goto the bank and have your card/account changed, and re-create a new PayPal account. They have no legal rights to stop you remaking an account...

Just tell them that if htye dont let you remove your acocunt details, that you will have your bank charge them any and all fees to recreate you new ones. I can't see how they can basicly kick you off and keep your details.

In my experience of PayPal, if you re-create an account, they are normally pretty quick at picking up your new account. They will then just suspend that.

I wish you good luck - i know how frustrating PayPal can be.

Hello
I had a US-Verified PayPal account.
My PayPal account was in good standing, I had PayPal Credit and PayPal debit card.
PayPal has limited my account because it's reported to be involved in possible fraudulent or high risk, I don't know what it means.
I usually use my PayPal account to buy stuff more than selling.
Anyway they requested me a photo ID and a proof of address, so I sent them.
Then I called them today by phone, and they decided to leave my account in a permanent limitation status, and they told me that after they received my legal documents.
So I can't even delete my bank and card info.
Can I open using another bank account, email address, phone number and card info?
Is there a way or chance even a small one to restore my account?
Please any good ideas so I can purchase from eBay, or extend my RapidShare and vBulletin account?

I really appreciate your help.
Thanks

Interesting, I would ask for there fax number and fax everything to get the fastest response and i'd call the phone support and not speak to a rep, speak to a supervisor and from there see what is going on. Id also like to give you a head's up. When you get emails from paypal make sure they are from them. Most people steal there images and send you an email that look's similiar asking you to login or request info so just be aware.

I had my account suspended once, and it was because I had gotten divorced and I changed all my information/passwords. I was expecting a account lock because of that, but then I woke up the next morning from a email from 'paypal', and it said my account had been suspended. Being early in the morning, and because I was expecting it, I clicked the link to login without thinking and after I had logged in I realized that it was a phishing site. So I had to change my paypal password again, and then they really did lock me. Anyways called up paypal, the guy was real nice, even though I had forgotten the password I had changed the account to, he patiently waited. After that took all of about 5 minutes, and I was on my way.

I have been a paypal member since 2002, and have not had any real problems *Knock on wood*, but I have heard the horror stories. Most times, its the users fault, but I am guessing Paypal makes there fair share of mistakes as well.

I would fax them a legal letter requesting reason for a permanent ban, and also the removal of all accounts from your now unusable account.

Good luck.

Glad for your replies and support.

Just tell them that if htye dont let you remove your acocunt details, that you will have your bank charge them any and all fees to recreate you new ones. I can't see how they can basicly kick you off and keep your details.
Why and how will my bank charge them?

Interesting, I would ask for there fax number and fax everything to get the fastest response and i'd call the phone support and not speak to a rep, speak to a supervisor and from there see what is going on. Id also like to give you a head's up. When you get emails from paypal make sure they are from them. Most people steal there images and send you an email that look's similiar asking you to login or request info so just be aware.
When I received an email from PayPal, I opened a new browser, opened www.paypal.com (http://www.paypal.com), and logged in my account, then found it limited.
I sent my documents by PayPal Upload Center, if I fax them, will things change?

In my experience of PayPal, if you re-create an account, they are normally pretty quick at picking up your new account. They will then just suspend that.

I wish you good luck - i know how frustrating PayPal can be.
There should be something I can do to remove the limitation or create a new account at least, am I right?

I had my account suspended once, and it was because I had gotten divorced and I changed all my information/passwords. I was expecting a account lock because of that, but then I woke up the next morning from a email from 'paypal', and it said my account had been suspended. Being early in the morning, and because I was expecting it, I clicked the link to login without thinking and after I had logged in I realized that it was a phishing site. So I had to change my paypal password again, and then they really did lock me. Anyways called up paypal, the guy was real nice, even though I had forgotten the password I had changed the account to, he patiently waited. After that took all of about 5 minutes, and I was on my way.

I have been a paypal member since 2002, and have not had any real problems *Knock on wood*, but I have heard the horror stories. Most times, its the users fault, but I am guessing Paypal makes there fair share of mistakes as well.

I would fax them a legal letter requesting reason for a permanent ban, and also the removal of all accounts from your now unusable account.

Good luck.
I think I didn't any mistakes to reserve the limitation.
I usually use it to buy stuff from eBay and other website, and nobody claimed a dispute.

There should be something I can do to remove the limitation or create a new account at least, am I right?


If you did that it may work. The staff handling it could easily overlook the fact that you had already sent them verification and may be more lenient than the last person who handled your account.

Hello again
I've just contacted them again, they said that their decision would not change, and they said:
PayPal, in its sole discretion, reserves the right to terminate this Agreement, access to its website, or access to the Service for any reason and at any time upon notice to you and payment to you of any unrestricted funds held in custody for you. You can review PayPal Legal.

So any opinions?

I have question guys: if PayPal limits an account permanently, it will be limited forever or for 180 days?

I have question guys: if PayPal limits an account permanently, it will be limited forever or for 180 days?

depends on the PayPal.

Normally account is limited when account holder have several dispute cases open, but in your case it's very strange.

depends on the PayPal.

Normally account is limited when account holder have several dispute cases open, but in your case it's very strange.
Thanks for reply, alex-developer.
I have NEVER received any disputes or any other cases, and my PayPal was in good standing and had PayPal Debit card.
I just woke up in the morning and received an email from PayPal says that my account has been limited and they need some documents (Photo ID and proof of address).
I sent my legal and valid documents, next day I received an email says that my account has been limited permanently.
I think they didn't like my photo. :rolleyes:

You should get some kind of information about why, I can't imagine they would limit it "forever" without some kind of legit evidence. I agree on calling, asking to talk to the supervisor and telling them that you've sent in the paper work and ask what you can do to get it off limited.

My Paypal account was permanently limited at one point, and (just like you) they offered no opportunity for account restoration.
Eventually, I spoke to someone in their reviewal department who forwarded me to someone else who lifted the limitation after a credit check.

They now have my social security number, and all possible forms of legal identification, but I'm willing to live with that, as I only make legitimate transactions.

depends on the PayPal.

Normally account is limited when account holder have several dispute cases open, but in your case it's very strange.

This is a very abnormal case. Most people who get to the point of having a PayPal credit card and PayPal debit card do not get limited without reason.

Yeah - happened to one of our very old client. He just cursed them and got along. I always recommend to get actual merchant provide and use paypal as only an option to receive funds.

Thanks guys for replying

Yeah - happened to one of our very old client. He just cursed them and got along. I always recommend to get actual merchant provide and use paypal as only an option to receive funds.
What did he do exactly?

This is a very abnormal case. Most people who get to the point of having a PayPal credit card and PayPal debit card do not get limited without reason.
Tell me about it.

My Paypal account was permanently limited at one point, and (just like you) they offered no opportunity for account restoration.
Eventually, I spoke to someone in their reviewal department who forwarded me to someone else who lifted the limitation after a credit check.
I emailed the PayPal Executive Escalations, they couldn't help.
Can you provide me the number you used to call?

They now have my social security number, and all possible forms of legal identification, but I'm willing to live with that, as I only make legitimate transactions.
They have mine too.

I called: 1-888-221-1161
4:00 AM PST to 10:00 PM PST Monday through Friday
6:00 AM PST to 8:00 PM PST Saturday and Sunday

I called: 1-888-221-1161
4:00 AM PST to 10:00 PM PST Monday through Friday
6:00 AM PST to 8:00 PM PST Saturday and Sunday
Thanks for the number.
What did you say to them?
And have you received messages from them such as "PayPal appeal message", "We appreciate your interest in PayPal; however, our decision to leave your" or something like that when your account was limited?
And is it recommended to wait for a few weeks or call as soon as possible?

Hi Penicillin,

I'm so sorry to hear about your Pay Pal woes. Pay Pal is not a Bank and is not insured by the FDIC. Hopefully you're requests don't fall on deaf ears and you can get a speedy resolution.

Hello again
I contacted them again and again, they said:
You will not be permitted to utilize the PayPal service for your online payment needs in the future. This decision may not be appealed.

So that's it?
Is it recommended to wait a few weeks, then call them again? or the waiting doesn't help at all.

Thanks

Thanks guys for replying


What did he do exactly?


Tell me about it.


They have mine too.


Pencillin - I understand your pain. Happened to him before. Seriously, its a wrong path to start off with Paypal gateway in the first place. They were doing almost 13k a month and of course, they get chargebacks.

It was a real pain for them to call their existing base to give their cc number again for new merchant account.

If you were using paypal flow and do recurring billing, you should suggest them to use just their gateway and not the actual Paypal account for funds transfer. You can transfer them to a third party merchant account.

I suggest you get along with a different merchant provider (ask for interchange-plus pricing) and authorize.net as gateway.

Good luck and keep us updated.

Hi,

Did you sell stuff on eBay with this account..?
There are A LOT of people recently (March), who had the same standard email from eBay.
Most of these people (it seems) were restricted due to their connection with eBay.

There are quite a lot of threads on this in various eBay related forums, ... and some more notorious sites.

Anyway, ... if you've sent them the info, ... and called them, .... and they are still giving you this response, .... then I'd suggest you sign up for another account.

There are ways to do this without them so easily being able to link the accounts together.
You should probably search some of the more "Black Hat" forums :)

Good luck!

Cheers,
Steve

Thanks guys for your support

Pencillin - I understand your pain. Happened to him before. Seriously, its a wrong path to start off with Paypal gateway in the first place. They were doing almost 13k a month and of course, they get chargebacks.

It was a real pain for them to call their existing base to give their cc number again for new merchant account.

If you were using paypal flow and do recurring billing, you should suggest them to use just their gateway and not the actual Paypal account for funds transfer. You can transfer them to a third party merchant account.

I suggest you get along with a different merchant provider (ask for interchange-plus pricing) and authorize.net as gateway.

Good luck and keep us updated.
I never did a recurring billing.
But I can't find a different gateway to buy from eBay, RapidShare, ... and other websites that only accept PayPal.


Hi,

Did you sell stuff on eBay with this account..?
There are A LOT of people recently (March), who had the same standard email from eBay.
Most of these people (it seems) were restricted due to their connection with eBay.

There are quite a lot of threads on this in various eBay related forums, ... and some more notorious sites.

Anyway, ... if you've sent them the info, ... and called them, .... and they are still giving you this response, .... then I'd suggest you sign up for another account.

There are ways to do this without them so easily being able to link the accounts together.
You should probably search some of the more "Black Hat" forums :)

Good luck!

Cheers,
Steve
I never sold on eBay at all, I'm just a buyer.

I guess I'll ignore them and sign up for a new account, I have nothing to lose.
What do you think?

I wouldn't as you risk lossing any funds you recieve.

I wouldn't as you risk lossing any funds you recieve.

You should never use a limited PayPal account. That is like asking them to just take your money.

As stated in the thread, ring them up, call them and provide all the info you need, if they dont let you, hang up and find another representative that can help you possibly unlimit it.

I wouldn't as you risk lossing any funds you recieve.
I have no funds in my limited PayPal account.

As stated in the thread, ring them up, call them and provide all the info you need, if they dont let you, hang up and find another representative that can help you possibly unlimit it.
I called them like million times, I sent all documents they need, but they rejected my appeals.

Hello again
I have a request:
Can anybody provide me a money transfer service to send and receive funds with low fees like PayPal?

I really appreciate your help
Thanks

I like Moneybookers.com
Cheaper and British.

I have read all those posts about paypal and i'm glad i did. I was really considering paypal but I think I will have to pass on that option. I will also give moneybrookers.com a look at but does anyone know if they offer this service internationally and do they offer some sort of card just like paypal to withdraw your funds?

I am very sorry to hear that you're having problems with Paypal. We had our account limited once for 180 days and it was no fun. That was a long time ago, we have not had any problems since *knock on wood*.

If I were you, I would call and ask to speak to a manager in the review department and calmly ask what the reason for limitation was. Explain that you have sent all the necessary details, etc..

Where are you from? By the way you type, you do not sound English. Do you reside in the States?

I had a PayPal account (with several verified bank accounts and credit cards on the account) get limited due to a rather silly reason and it was a huge hassle in getting it reactivated. I eventually reached a high-level executive at PayPal who finally got my account back on track. Good luck.

Thanks guys for your support.

I have read all those posts about paypal and i'm glad i did. I was really considering paypal but I think I will have to pass on that option. I will also give moneybrookers.com a look at but does anyone know if they offer this service internationally and do they offer some sort of card just like paypal to withdraw your funds?
PayPal isn't a good option, but unfortunately it's needed to buy from eBay and other websites.

I am very sorry to hear that you're having problems with Paypal. We had our account limited once for 180 days and it was no fun. That was a long time ago, we have not had any problems since *knock on wood*.

If I were you, I would call and ask to speak to a manager in the review department and calmly ask what the reason for limitation was. Explain that you have sent all the necessary details, etc..

Where are you from? By the way you type, you do not sound English. Do you reside in the States?
I called them many times and emailed the manager, they couldn't help me.
I'm a US citizen but English isn't my native language, why? is it my English bad? :rolleyes:

I had a PayPal account (with several verified bank accounts and credit cards on the account) get limited due to a rather silly reason and it was a huge hassle in getting it reactivated. I eventually reached a high-level executive at PayPal who finally got my account back on track. Good luck.
Could you tell me how you reached him, please?

Is your problem solved?

Is your problem solved?
Unfortunately no

I guess you must have made many payments to a single merchant, that's why they label this as "high risk behaviour" .. FYI , I'm facing the exact problem as well... They provide no evidence to back-up their claim, and forced on me a "crime" that I never commit...By the way, did you managed to have your money back after 180days?

I guess you must have made many payments to a single merchant, that's why they label this as "high risk behaviour" .. FYI , I'm facing the exact problem as well... They provide no evidence to back-up their claim, and forced on me a "crime" that I never commit...By the way, did you managed to have your money back after 180days?
I didn't send a personal payment at all, I was using my PayPal to buy from websites eBay, RapidShare, ...
I remember some day I bought four updates for a game from Kunami, two days later, my account got limited, but it isn't a good reason to get it limited permanently.
Fortunately my PayPal balance was 0.
What's the type of your PP account?

Exactly, in my case, I bought from eBay and RapidShare as well.. bought some accounts for friends who don't own paypal account... mine is Premier account... if eBay screws you, Paypal will follow suit, this is very true in my case...

Exactly, in my case, I bought from eBay and RapidShare as well.. bought some accounts for friends who don't own paypal account... mine is Premier account... if eBay screws you, Paypal will follow suit, this is very true in my case...

First contact PayPal again by email, if they said they couldn't help you, so you have to forget about your account.

I'll tell you what my friend told me to do to solve this problem, but I didn't try it yet.
Forget about your limited account, open a personal one and use a different phone number if you can (not mandatory but recommended, get a new cell phone number), use a different a bank account info and credit card (you can open a new bank account and get a new card easy), you can use the same address, but make sure that you have a bill showing your name and address used in PayPal just in case in the future.

And never buy a lot of RapidShare accounts, don't have a business with it or other websites if you aren't a reseller.

Hello there

You have to change address, phone, bank account/credit card can be any gift card as well, email, ebay account if associated with paypal and do not forget to do all these from a different IP address you were using till now and DO NOT USE THE OLD IP ADDRESS AGAIN!!! The name can be tricked a bit as I am sure there are at least 100 more people with your name. Basically change everything was associated with previous paypal and only the name keep it similar.

Important is to use original data with your bank. With paypal id probably is ok as they are no financial institution.

Good Luck

What's gonna happen if someone logins to his PP account with different IP?, let's say he wants to check his account in his friend's house or wants to change his ISP.

You can check your account with different account, but not with the old IP you were using before been suspended.

If you you use the same IP with the new PP, then you will be associated with the suspended PP and so....Suspended again;-)

Right, Paypal does use automatic mechanism called blackbox in tracking all transactions via its payment gateway. If any abnormal was caught, your account would be limited.
I don't think you could use another bank account, email address, phone number and card info from you to open another account because your identity information is in their database. Of course, you could register a new account using information from others. :)

Wish you a nice day,

I don't think you could use another bank account, email address, phone number and card info from you to open another account because your identity information is in their database. Of course, you could register a new account using information from others.

Not exactly.
As long as the bank account number(s) and credit/debit card number(s) differ than those used in a previous Paypal account differ, you'll have no problem registering for another account.

heard allot of paypal horor stories. keeping money and lock the account.
I would prefer moneybookers over paypal .

Not exactly.
As long as the bank account number(s) and credit/debit card number(s) differ than those used in a previous Paypal account differ, you'll have no problem registering for another account.
You're right.

heard allot of paypal horor stories. keeping money and lock the account.
I would prefer moneybookers over paypal .
Yes, but PayPal is more popularity online.

I guess you can sign up for another account using the same address.