Was wondering if anyone had any info on extracthost.com or Richard Perez?

They were hosting several of my websites, my server-side autoresponder and ad-tracker, etc. up until they disappeared last Mon-Tue, March 23-24.

I don't know whether to keep waiting, see if they re-appear or give up and just start re-building everything from scratch.

Any info would be appreciated...

Thanks guys!

Jorchav

Some info from the whois:
ICANN Registrar: GODADDY.COM, INC.
Created: 2008-04-27
Expires: 2009-04-27

email: support@extracthost.com

url is working for me: http://www.extracthost.com/
or try to reach the url by: www.proxify.com

You cannot reach them by phone / email etc ?

Thank you Kayleigh for your info and input!

About 2-3 hours ago my lead website suddenly appeared. About an hour later I started getting some response from secure.extracthost.com (to the effect that their license for the software had expired). They seem to be gradually getting things back up.

Before, my Firefox 3 browser could find neither my sites nor extracthost.com And the only email address I had was support@extracthost.com !

Maybe over the next few hours they will fully emerge again.

I hope you get your websites back to normalcy pretty soon. This should help you to learn a lesson that you should always keep contact details of your host (including a phone number if they provide) handy with you in such cases where their website is also not accessible.

Thanks

- Rick

I hope you get your websites back to normalcy pretty soon. This should help you to learn a lesson that you should always keep contact details of your host (including a phone number if they provide) handy with you in such cases where their website is also not accessible.
Thanks
- Rick
Thanks Rick! Here are my lessons learned:

1.When the email address of your webhost is support@webhostwebsite.com, it it useless when THEY go down. You also need an independent free address such as yahoo or gmail AND a telephone number.

2. It is not enough to just have all your websites on your hard disk and all your domain names on a separate domain name registrar so that you can move and restore websites quickly.

You should only have your server-side software on webhosts that offer 99.9% uptime guarantees, with serious, complete emergency plans (backups, power supplies, raid parallel HD's, etc.) in place. Adtrackers, autoresponders, linking systems that affect many websites require the most reliable hosts with excellent uptime records.

3. Don't skimp on #2 above. Saving a few pennies on a cheaper service is false economy. (I lost more money by being down/offline for 5+ days than a good webhost would cost me for a year!)

Still have not been able to contact extracthost.com, but my websites are now out of there and safely on another, much more reliable webhost.

In the future I will limit exposure by only putting small, stand-alone websites on extracthost.com and/or similar webhosts.

All those sites/scripts/server-side software applications that affect multiple sites will be on highly-reliable webhosts, with a stake in/high interest in their 99.9+% uptime records.

Jorchav

Jorchav,

I'm not really that surprise that you would lose contact information from ExtractHost. In fact they are having some legal issues, from my understanding they not only stole the layout that they use on their site, and use the exact company's name. The orginal owner of eXtract Host is Jake Alger.

not a good choice

not a good choice

Care to elaborate more?

not a good choice

Right. It was not a good choice. That has become clear. But I am still in an "information vacuum".

I would very much like to know "why?" so that I could avoid making the same mistake again...

What more can you tell us?

Jorchav