I just wanted to publicly thank Ventures Online.

I ordered a server from them at the beginning of April. With the problems VDI has been experiencing lately my server seemed unstable and was slow and sometimes even unreachable.

After about 10 days, I pulled out and asked for a refund. Pat Fread got back to me and said that they do not offer refunds for their dedicated servers and that the 30 day guarantee listed on their site applies only to virtual hosting. I guess I overlooked that info when I ordered. :(

I countered that I hadn't even had the server a month and would really appreciate if they could give a partial refund on at least the monthly fee. I understand the setup fee not being refunded as work had to be put in to get the server up and running...but... Anyway, Pat got back to me and said they are crediting me $300 of the $450 on the server.

Ventures Online didn't HAVE to do that. They did because they run a classy business. It's a shame VDI is having so many problems...I just can't get started like that.

Anyway I just wanted to thank VO in public. And before anyone jumps on me for this posting :D, I DO NOT WORK FOR V.O.

- BJ

Someone want to point me to sone info on this "VDI" problem and who they are? Thanks.

This isn't related too much to the dedicated server portion of VO, but oh well.

VO, like most other Cpanel hosts, have practically no shared hosting protection. Not even random alphanumeric directory names instead of the standard public_html. Anyone can look at anyone else's files, which may include MySQL passwords and other sensitive information.

I guess you get what you pay for in terms of shared or dedicated.


Andrew

Originally posted by cimshimy
This isn't related too much to the dedicated server portion of VO, but oh well.

VO, like most other Cpanel hosts, have practically no shared hosting protection. Not even random alphanumeric directory names instead of the standard public_html. Anyone can look at anyone else's files, which may include MySQL passwords and other sensitive information.

I guess you get what you pay for in terms of shared or dedicated.


Andrew

Well, there's no reason why a shared server can't protect themselves from that problem. I mentioned a solution to this problem in the web security forum. Any host can easily implement this idea, so whatever you pay, is of no consequence to all aspects of web hosting.

I agree that there is no reason, but so many web-hosting companies leave it be. In regards to the price you pay, if they are charging more in order to afford a knowledgable admin, pricing does have to do with it. That's what I meant.

I brought the problem to VO's attention and they simply removed the question "Is shared hosting safe?" and the answer "Yes." from their FAQ. I even suggested a solution, and they said "We'll get right on it." Nothing ever happened.


Andrew

cimshimy, you also said it applies to dedicated servers. Could you explain please?

BJ

Originally posted by cimshimy
I agree that there is no reason, but so many web-hosting companies leave it be. In regards to the price you pay, if they are charging more in order to afford a knowledgable admin, pricing does have to do with it. That's what I meant.

I brought the problem to VO's attention and they simply removed the question "Is shared hosting safe?" and the answer "Yes." from their FAQ. I even suggested a solution, and they said "We'll get right on it." Nothing ever happened.


Andrew

I see, and I agree that there's too many web hosts that don't stop it, or know how. In fact, 99.999% of all servers I've ever seen, worked on or been on, are open to that problem. I won't comment further, but maybe, if you still use them?, you can have them read the post I made and they can implement it to stop people from being able to do that.