Well over a week ago I ordered my dedicated server from escaladenet.com, the deal was $50/month ($150 setup) for a Cyrix III and 40gig bandwidth/month (best cheap deal I could find).

I waited 2 days and got a reply asking my to fill in a form with my credit card details and fax it to them. I did so that night. It took a week and still I had no reply from them. I emailed them again and the response was that I ordered a linux1 server with Red Hat 7 on it, but Red Hat 7 would not install on that computer. This was not written anywhere in their site. They then said they could have a server set up in 3 minutes with FreeBSD on it, I replied saying that was fine hoping to get my server later that day. It has been 3 days since then and still no reply from them.

I am getting quite annoyed from a lack of response from them, it seems like they check their email once a week, I am just wondering how bad the response time will be AFTER I get my server.

sounds like a nightmare for me.... 10 days late for a server setup is just way too much. I even refunded 50% of a server setup fee to one client just because I was late for several hours! A week has passed and your server is not yet up? get out as soon as you can...

cheers,
:beer:

Wow glad you brought this up louey, I was almost going to place a dedicated server order with them earlier on but am putting it on hold now.

On a separate note, Escalade's dedicated server pricing seems to be very attractive, wonder how they can do that...

I wonder if me giving them an email from me@mydomain.com
would cause a problem since after they set up the server
the email would go to their computer not my current hosts
computer?

Not if you didn't change the nameservers at your registrar.

2 more days and still no reply, I sent another email ... will keep you informed.

louey, bail out right now. You have waited much too long as it is. Fax a cancellation to the same number to which you sent your credit card number. Watch the charges on you credit card, and contact your bank if you get charged. File a complaint with the BBB in their state to help keep other webmasters from signing up with them. There is NO excuse for not getting in touch with a customer for a week. NONE!

yes... just a friendly reminder... get out as soon as possible. Their deal is not worth the headache you are experience and sure will experience.

cheers,
:beer:

I have canceled my order this second. This was my email I have just sent them.

-------------

Ryan Champion,

I have not heard from you in a long while about my Linux1 FreeBSD or Red Hat server and now I wish to cancel my order as it has taken too long.

It has taken almost 2 weeks from the time of placing my order and I get no real response from you and no server set up as of yet. I do not feel you are providing the level of service I need and so I will look elsewhere for a dedicated server company.

I expect not to be charged anything for this as no service has been provided to me yet.

Yours Sincererly,
Louey Al-Salman
Heavystorm.com

good job:)

Just putting in my $0.02, but I would make sure you make a copy of that email, and fax it as well.