i am transfering from site5 to another hosting company as site5 has badly treated me. I am looking for a good and strong host (virtual) that is able to handle a medium size vbulliten boards.

Any good suggestions? other than site5, communitech, icom

Thanks

What kind of transfer are you looking for?

Hi,
Most hosts that include MySQL and PHP in their plans can handle vbulletin just fine. How many users and posts do you have?

Regards,

Hi there,
Thanks for writing.

I have visitors between 1500-3000 aday and something close to 15 posts a day. for some reasons, site5 has deleted my database without giving me any explaination of sometimes to backup!

I am looking for +20 GB bandwidth with very good support.

Isn't 20Gig a bit too much for you? if you get 15 posts a day, that is about 450 a month. You might get a better deal if you measure your usage more accurately

Originally posted by dnm
Hi there,
Thanks for writing.

I have visitors between 1500-3000 aday and something close to 15 posts a day. for some reasons, site5 has deleted my database without giving me any explaination of sometimes to backup!

I am looking for +20 GB bandwidth with very good support.
Greetings Dnm,

I would like to clear something up here with regards to your MySQL database issue.

Our staff does NOT delete MySQL databases on our servers. Ever. The only way possible for a MySQL database to be removed from our servers is through YOUR NetAdmin interface itself.

According to our log files from NetAdmin, it is fairly obvious that somebody was logged into YOUR NetAdmin yesterday (April 9th) and deleted these databases manually. Have a look for yourself:

194.170.255.153 - noorah [09/Apr/2001:13:35:46 -0400] "GET /frontend/netadmin/sql/deldb.html?db=noorah_zawayavb HTTP/1.1" 200 0 "http://www.noorah.com:3000/frontend/netadmin/sql/databases.html" "Mozilla/4.0 (compatible; MSIE 5.0; Windows 98; DigExt)"

194.170.255.153 - noorah [09/Apr/2001:13:35:49 -0400] "GET /frontend/netadmin/images/tools.gif HTTP/1.1" 200 0 "http://www.noorah.com:3000/frontend/netadmin/sql/deldb.html?db=noorah_zawayavb" "Mozilla/4.0 (compatible; MSIE 5.0; Windows 98; DigExt)"

194.170.255.153 - noorah [09/Apr/2001:13:36:08 -0400] "GET /frontend/netadmin/sql/index.html HTTP/1.1" 200 0 "http://www.noorah.com:3000/frontend/netadmin/sql/deldb.html?db=noorah_zawayavb" "Mozilla/4.0 (compatible; MSIE 5.0; Windows 98; DigExt)"

Nonetheless, I would like to sincerely apologize if you don't feel that we have lived up to our promises. We have many satisfied customers on our servers who are running vBulletin with no problems whatsoever. Unfortunately, we can't be the perfect host for everyone.

It should also be noted that due to a mix-up in the billing system, you were never charged for this account. Had you been charged, we would be more than happy to provide you with a refund.

I would like to extend my personal best wishes to you and your future online endeavors. Thank you once again for your time and understanding.

Highest Regards,
Matt Lightner
mlightner@site5.com

Seems to be a misunderstanding here (possibly about how to use netadmin?), and maybe you should get in touch with Matt?

Originally posted by Chicken
Seems to be a misunderstanding here (possibly about how to use netadmin?), and maybe you should get in touch with Matt?
Perhaps that was the case. You never know. It may have even been someone who shouldn't have had access to Dnm's account who deleted the databases. The main point here is that we don't unscrupulously delete our customers' data like this. That's just not right, and is not what we're about.

Dnm actually emailed me earlier today. However this thread and these accusations were already posted by the time I replied to the email, so I had little choice but to explain the situation publicly to absolve Site5 of same.

Of course, we all wish that issues like this would be kept private to avoid any unwanted embarrassment such as this. Unfortunately we see that's not always the case.

At any rate, I'm glad it has been straightened out. However at the same time I am also disappointed at the loss of a customer due to a simple misunderstanding.

Thanks for your support, Chicken.

Best Regards,
Matt Lightner
mlightner@site5.com

Hi there everyone,

First of all, i would like to thank Matt Lightner very very much for being so kind and giving my issues (this one and another one last month) time and attention. In fact i came to know his email from webhostingtalk.com when i was searching for another host to transfer to, and was fedup from emailing site5's support team, webmaster, sales ... etc. looking for some explainations!!

I truely don't mind putting this issue into public for the goodness of all sides.

With regard to the issue, Matt, i am confident that i did not take the action to delete the database! When i wrote that email to u and posted here i was hopeless and despret! support does not seem to react even when sending a page to your system admin! I am sure that you understand how bad is the feeling when you put alot of time, energy and money into a thing and its gone in no time!

Speaking about mix-up in billing system and me never been charged! I wonder why my site is still running then? not for free i guess or you being very generous. I still have the previous issue in mind saying that site5 has no contact info for me, while i have access to control panel and support ticket area where support write me back to that same email address i've signed up with! There is something missing here and i wish to understand it!

If you did not delete that database of mine, and i did not... then certainly someone out there means to harm me for good reasons! i hope that its not about owing him/her money either!!

* I truely apologize for site5 if they thought that posting in here has touched their reputation. Site5 is a very good hosting company and i would never think of transfering if i didn't not face those incedents lately.

Special thanks go to Matt for *listening* and being supportive.

Have a good day..:)



[Edited by dnm on 04-11-2001 at 03:48 AM]

In matt's defense site5 doesn't delete people databases, the only thing we had when our databases were gone with them was when we moved to a different machine. They PROMPTLY copied them over. Site5 seems to take security pretty seriously.

Originally posted by dnm
Hi there everyone,

First of all, i would like to thank Matt Lightner very very much for being so kind and giving my issues (this one and another one last month) time and attention. In fact i came to know his email from webhostingtalk.com when i was searching for another host to transfer to.

I truely don't mind putting this issue into public for the goodness of all sides.

Thanks for the kind words. It has been my pleasure to assist you in these matters.

With regard to the issue, Matt, i am confident that i did not take the action to delete the database!
That is quite distressing to hear. If you didn't do it, and we didn't do it, it's quite possible that someone else had access to your account. As a security precaution, I have changed the password on your account, and will send it to you privately over email.
When i wrote that email to u and posted here i was hopeless and despret! support does not seem to react even when sending a page to your system admin! I am sure that you understand how bad is the feeling when you put alot of time, energy and money into a thing and its gone in no time!
I can definitely understand. I would like to offer you our sincere apologies for this situation. The ticket that you are referring to was answered in about twelve hours - whish isn't too shabby really. Please understand that checking the "emergency" box on the helpdesk does not necessarily guarantee an instantaneous reply from our staff. People tend to abuse this feature often by submitting tickets like "What's the address of the SMTP server?" and marking it as an emergency (don't laugh, it happens). We do, however, maintain a separate URL for critical emergencies which will immediately dispatch an email to all staff member's cell phones, email, ICQ, etc. That URL is located at: http://pageadmin.site5.com
Speaking about mix-up in billing system and me never been charged!
A most fortunate situation on your part. ;) This is the first such instance that I have seen of this. Our billing software is very good about tracking everything. I'm not really sure how the account could have been setup without being entered into the system. (guess I should double check the code huh? ;))
I wonder why my site is still running then? not for free i guess or you being very generous.
Well, the billing system can not tell us that you haven't paid if it doesn't even know about you. I'm working on that for the next version though. :)
I still have the previous issue in mind saying that site5 has no contact info for me, while i have access to control panel and support ticket area where support write me back to that same email address i've signed up with! There is something missing here and i wish to understand it!
NetAdmin and the helpdesk do not use the same account information that the billing system does. It is entirely possible for an account to work with our helpdesk and NetAdmin without actually being in the billing system. This is obviously what happened in this case, and it can be corrected with little difficulty. If you wish to continue your service with us, let me know and I will have someone get in touch with you to take your account information and get you entered in to the billing system.
If you did not delete that database of mine, and i did not... then certainly someone out there means to harm me for good reasons!
Let's hope not eh? :D
i hope that its not about owing him/her money either!!
Likewise.
* I truely apologize for site5 if posting in here has touched their reputation. Site5 is a very good hosting company and i would never think of transfering if i didn't face those incedents lately.
Thanks much for your comments. We really do try our best.
Special thank goes to Matt for *listening* and being supportive.
:blush:

Have a good day..:)

You too. Let us know if there is any way that we can assist you. We would be more than happy to help.

Best Regards,
Matt Lightner
mlightner@site5.com

[Edited by Site5-Matt on 04-11-2001 at 04:20 AM]

Matt can u explain to me why sheenaschat.net has lost all its data?

Originally posted by Technics
Matt can u explain to me why sheenaschat.net has lost all its data?
Hi Technics,

This sort of thing should really be emailed to our staff instead of posted to a public forum. However, since you asked, I might as well tell you...

This account's data has not been "lost", but rather the account suspended for reasons that I am not at liberty to discuss here (as you are not the contact person for this account). Notice of this suspension was sent to the contact email address for this account. Once the issue is resolved, the account will be unsuspended and all files restored.

If you or anyone else has further questions regarding your Site5 account, please direct them to the appropriate place (billing@site5.com). This is hardly an appropriate place to be carrying out technical support discussions.

Best Regards,
Matt Lightner
mlightner@site5.com

the woman who owns this site is impossible .... sorry Matt.

Originally posted by Technics
the woman who owns this site is impossible .... sorry Matt.
Not a problem. Once again, glad I could be of service. :)

Best Regards,
Matt Lightner
mlightner@site5.com

Hehe. I find it kind of funny, how he said Site5 deleted the database, and he shows logfiles or proof from the NetAdmin account.

But, overall I am happy in how Site5 handles themselves.

Originally posted by dnm
With regard to the issue, Matt, i am confident that i did not take the action to delete the database!

I don't mean to but in here but compare the IP addresses on this board and with Site5 logs.

dnm - 194.170.255.153

person who deleted the DB - 194.170.255.153


The proof is right there...

Originally posted by WreckRman2


I don't mean to but in here but compare the IP addresses on this board and with Site5 logs.

dnm - 194.170.255.153

person who deleted the DB - 194.170.255.153


The proof is right there...

Yeah. You are right.

Well for nobody wanting to make the debate public, it sure is now! :rolleyes:

Interesting reading though. :) I'm waiting to see how this "who deleted what " stuff all plays out :D

Don't stop now!! We need the rest of the story!!


:D :D