I ordered a hosting package with them in february and I did cancel it after 2 weeks (I wasn't satisfied with their service).

But now I'm still waiting for the full refund they claim on their site ("30-DAY FULL MONEY BACK GUARANTEE INCLUDING SETUP FEES!") and their billing department doesn't reply to my e-mails anymore...

So beware if you plan to host with them...

You may want to try calling them. Or instant message the user BurstNET.

Yep...

that sounds like burst... I had a server with them, well actually ultraspeedusa untill they aquired it.

Their billing department among other things gives you the run around...

I'm sure any minute now Sean from Burstnet will pop on and place the blame on you for not waiting for the sun, the moon and mercury to align before you canceled your account.

TDK: Please email me at sean@burst.net, with some details of you account and situation, and I will be more than happy to research it for you. If you indeed cancelled prior to 30 days, you will get a refund. The only acception to this is if you violated our TOS by spamming, hacking, etc...
We do miss things once in awhile, we are only human, but I assure you it was not on purpose. Just email me, and I will get this cleared up for you. I apologize for any inconvenince.

mybiz: I fully explained to you via email why you were not due a refund. The refund you requested had nothing to do with our 30 day refund policy. You wanted a prorated refund on your account for service you did not use for the month you cancelled you server. No where in BurstNET TOS (nor UltraSpeed USA) does it say that we refund/prorate you for the month's fees paid if you cancel mid-month. If you had paid for months in advance, and cancelled, then we would have refunded for the advance payments. BurstNET works on a month to month billing cycle, like almost every other host, not weekly, nor daily.

Nashoba: If a client has a valid claim/issue, it will be dealt with honorable and promptly. Just please realize that every client asking for a refund may not necessarily in the right.

Yep, you were right, they would come on here saying we were all wrong..

I did not even bring up the issue about the billing, it was the RUN AROUND YOUR BILLING LADY GAVE ME. SHE NEVER TOLD ME ANYTHING, JUST TO TALK TO SOMEONE ELSE!

geese...

plus, I did not cancell mid month, I cancelled like like right after you billed me.. and I even said that I was going to cancel on this date and wanted to be prorated...

but nooo...

and please, do not respond to this or this will become a long thread....

Where exectly did I state that "TDK" was wrong? My exact words were:

"We do miss things once in awhile, we are only human, but I assure you it was not on purpose. Just email me, and I will get this cleared up for you. I apologize for any inconvenince. "

This sure sounds like an apology and an offer to clear this matter up for him to me.



As far as your situation, you did not have a billing matter, you had a administrative issue. The billing dept handles physical billing and credit issues. They were correct in directing you outside of their dept and to me. We have to give an approval/disapproval of a refund/credit request before they will handle the physical transaction.

Sean R.
BurstNET

Stop it please. Why does there always have to be flames when BurstNET post any thing?

im locking this thread.. burst seems to have addressed the issue.. and i dun wont this to turn into another flame war

TDK : if you wish to post your comments on this issue or how burst delt with you, please email moderators@webhostingtalk.com and we will put it up here.