Just to update:

I filled out the application form with Revecom.com - gotten my id number and access to the Merchant Control Center (MCC)and have added and setup my products for sale.

Pretty easy - all i need to do now is fax back their TPP Sales form and CC Authorisation forms and also mail back a physical copy of them to Revecom.com

In the mean time my MCC panel is in test mode and i can test it out .. looking good although the order form's subsequent pages need some work in their customisation (plain grey background don't work for me :) ).

Any hints, advice from current revecom.com users as to what not and what to do ? :)

I don't really have any tips or anything. I'm sure you have it figured out, as it's a real simple system to set up. We use revecom.com and have been very pleased with them. The USD$1.00 auth fee is a bit steep, though IMHO
Revecom has a new API coming out soon that will enable you to customize your order forms, partial refunds, etc. This will blur the line a bit compared to a regular merchant account. We are looking forward to the improvements.

Good Luck! :)

good tip is a background the color scheme that reflects your site, and probably more importantly is a large*ish* logo for the page. Too small and it looses the look of being a part of your site, to big, and it'll take too long to load.

We did use our own forms for a while but an email from Revecom put a stop to that *lol* It's a banking requirement that everything goes through their forms apparently (come on API!) It also helps if the product description on the form matches the one on the site as closely as possible (preferably word for word).

People are sometimes iffy about 3rd party payment forms, though in truth it's safer than the majority on on-site forms you find online these days. We're sticking with them though. Revecom makes our job a lot easier for the most part. I'd rather be emailing someone about a problem they have than be fighting with dead-beat accounts all day. :)

Greg Moore

Very nice features, so far the only thing I don't like is the slow responding support...

We just signed up with them and within 15 hours, our site was enabled. They had quick service, alteast for us, not sure about any other experiences. Can we cross sell?

I faxed it back and got everything authenticated easily. Worked well.

One thing that might be of interest, html works in the product description on their order form. You might be able to use that if you want.

We have been using their services for two months now and are quite happy with the interface.

I have asked a few customers how the "process" was for them to use to sign up for services and they said that it was easy for them and not too confusing.

i faxed the docs back but no word from them on whether they received it ?

do they confirm receipts on faxed documents ?

I'd suggest sending them an email or two. They aren't too quick to confirm they have your stuff. :)

Greg Moore

no, they never confirmed it. I used their online feedback thing (in your control panel) about it and they answered in i think 4 hours.

I wonder what the changes will be. I would really quite like to be able to let customer's amend their repeat billings so say you had someone on $9.95 letting them change it to $14.95 if they upgrade their account would be very cool. They could verify it with the credit card number. Might email them this as a suggestion.

I asked them a bit about it. No-one will really confirm much which is understandable until it comes into force, but things like partial refunds (pro-rata etc) are supposedly planned). They are changing their legal standpoint too I hear. That supposedly will give them more power over what they can offer. The best sum up I read from them is along the lines of, "We'll be able to offer you merchant account abilities without the expense". So along with an API it looks good.

Of course they need to *actually* put this stuff into operation first. It's two weeks after the initial date for showtime. There is some issue over database intergration I hear. Hope springs enternal :)

Greg Moore

I am also using Revecom, just sign up with them, the control panel is nice, but their support bit slow.

How long after filling out the sign-up form did it take until you received the welcome email?

It takes less than 1 days for the welcome e-mail. (in my case)

Well my first issue with them today.

Someone ordered a script from me a week ago. A week or so later, it appears that they decide they do not want to use it (or have written their own apparently, based on my code.. who knows?) but anyway they just go and ask for a refund, automatically get it it appears and I have to pay the comission that ravecom took.

So beware, if anyone wants they can order your most expensive product, wait until credit card validation (say 24 hours) and then just ask for a refund leaving you with a bill to pay. Not great.

I am interested to know what the other credid card processurs issue is to something like this, i am not impressed I have to say (either with revecom or the person who made me pay it).

Originally posted by padders
Well my first issue with them today.

Someone ordered a script from me a week ago. A week or so later, it appears that they decide they do not want to use it (or have written their own apparently, based on my code.. who knows?) but anyway they just go and ask for a refund, automatically get it it appears and I have to pay the comission that ravecom took.

So beware, if anyone wants they can order your most expensive product, wait until credit card validation (say 24 hours) and then just ask for a refund leaving you with a bill to pay. Not great.

I am interested to know what the other credid card processurs issue is to something like this, i am not impressed I have to say (either with revecom or the person who made me pay it). really, you mean he went and got the refund from revecom and you still had to pay the commission?

yes and from someone at VB as well... i am quite angry sitting here and that does not happen often.

Originally posted by padders
yes and from someone at VB as well... i am quite angry sitting here and that does not happen often. that does really sux... got an explanation from revecom yet ?

My understanding of the way any merchant acct works is you get hit both ways. say your rates are .35 and 4%. charge is $100. you pay $4.35 to charge this. later on you issue a refund. you refund the $100 but pay another $4.35 to do it.

2 ?

a - Is this what revecom does?

b - You mean your customer contacted them directly for a refund and they just issued it without contacting you? Something seems wrong there.

yup, the email i got just out of the blue was :


Christopher Padfield,

As per customer's request, we have refunded the transaction listed below. Your account statements have been updated to reflect the refund.

Order ID: (REMOVED COS IT BREAKS PAYSYSTEMS TOS!)
Total Credit: 50USD
Product: Help Desk v 1.x
Description: PHP software to manage support requests from clients and potential clients.
PaySystrems.com, Inc.


so anyone trying to sell something like software using paysystems, they could just sign up for it and then ask for a refund, apparently no questions asked.

On the cost, i got charged the comission only once, basically what they charge initially, so for me just slightly under $3 for a $50 purchsae so it is only one time over you pay it but still annoying.

Surprising enough they have not answered my support ticket, going to include this thread url but i doubt it will make a difference.

this ain't good at all... i and alot of other people are keeping an eye on this...

i'm still in test mode with revecom until i get a hang of the control panel and all but this doesn't look right - so that person got your script for free

can this occur if the product was a service, like hosting ?

yup they got it free!

it could happen with any of their e-delivery/service type products i assume, but with webhosting you could just cancel the account but i also have no idea how long they get to automatically cancel their order. It might be that you sign someone up for a year for something, you are paying the costs every month and then 9 months later they go and cancel their order, would they refund it then, who knows.

At the moment i am not sure what to do. With a script everything is basically profit as i have no marginal cost but if i want to sell distribute something with a marginal cost i would think about it again, i think i am going to put my hositng plans on hold unless i know the people, although i know the person at vb who did this as it is.

Not good at all, i am seriously considering worldpay.com they seem a lot more professional despite the higher charges.

p.s. they didn't just get the script free, i had to pay to give them the script free, $3 for the privilage.

i just got this email from the person who bought the software ...


I never asked for a refund... I've very pleased with the script...and I wanted to help you out
anyway I could... :)

I don't know why the credit card thing asked for a refunt..I never told them I wanted a chargeback,
nor did I ever think about asking for a chargeback...

I'm not sure what's going on, but tell you the truth, I never asked for a refund...

I dunno....

Sorry you had to go through this....


what is going on, i can only say avoid revecom for now!

Most of this things happen when a customer has no more money and doesn't know.
Have you already phoned Revecom?

Originally posted by padders
i just got this email from the person who bought the software ...



what is going on, i can only say avoid revecom for now! weird.. this shouldl test their response time to support requests and how they handle it

i would rather not phone them, i live in the UK and the call would be a little expensive but will do if they don't reply.

The card transaction went through fine, it is almost a week later that this happened, apparently the person in question just got an email out of the blue to say the order had been refunded at their request.... very strange.

Actually, I was the one that got refunded revecom (and the writer of that email that Chris wrote - and the one from vBulletin)... And I didn't even request it.. Its strange. I had the money on my card... I checked after I ordered Chris' Help Desk - and they charge my card (I can check online).

I don't know what's going on, there must be a bug in their system, because i KNOW I didn't request a refund.

I'm not one to do something like that... Kinda like a hit and run... But I did or wouldn't do such a thing.

I emailed Revecom and told them I didn't request a refund of my $50...

I'm not sure what's going on... I KNOW I had the money on my card before I bought it - because I checked, and after I ordered, I checked again, and I had $50 less - and I didn't make any more purchases during that limbo time.

So it must be a bug or something...

Anyways...
I'm rattling... :D

rockergrrl

thanks rockergrrl. and apologies for the slightly heated venting from some of my earlier posts :)

it must be a bug, a strange one at that and dosen't give me much confidance in them, just hope they sort it out.

cheers,
chris.

Please keap us updated!
I'm currently in the test phase and would appreciate any info!

I dunno Patters... Sounds like you need to go fishing for another handler... DigiBuy maybe?

I had to post a defense - even though you didn't say who the vB person was... :D

I guess we just have to sit and wait and hear what their defense is in the matter and how they're going to clear it up....

Originally posted by rockergrrl
I
I had to post a defense - even though you didn't say who the vB person was... :D


hehe, i wouldn't have done that even if you didn't answer... that was what i thought was a bit weird about it, being i know you :)

looks like i might have to look elsewhere, they had been so good until now.

Originally posted by padders


hehe, i wouldn't have done that even if you didn't answer... that was what i thought was a bit weird about it, being i know you :)

looks like i might have to look elsewhere, they had been so good until now.

hehe
I know you wouldn't have done.. :)

But I know sometimes, when you're upset about something, and you're talking to someone else about it, names tend to slip out without your realizing it. :)

So just in case, I wanted to speak up... Sometimes people say things to others and not even realize it until after the fact (I've known a few people like that - not that I'm saying that you're like that...hehe).

I'm just as concerned about this as you are... Its so weird though.. If I have to, I'll PayPal the money to you (if they tell me, "Well we already refunded your money like you told us to..") or even send the money to you in the Post.

weird...
I say they should refund you your money back for their services... :D

they have got back to me, i will let you know what happens but i don't think you are going to like the reason they cancelled the order, i will let you know what happens when they respond to my ticket reply.

interesting...

apparently it failed a fraud check, because rockergrrl does not own the domain name that the email address it was sent from. The customer support has been quite good and they are re-submitting the information but only after i explained exactly who each party involved was and how they could be contacted.

Still awaiting more responses but it looks as if if you don't have your own domain you can't buy something through ravecom.com which seems strange. Also something that worries me is how long it took, the order had been completed for about 5 days when they suddenly decided to cancel it.

I hope they get this resolved or give merchants better guidelines on what they will do and won't, we shall see.

some more info...

- got to say excellent customer support, about 15 emails back and forwards in ten minutes. They do really want to help out.
- apparently the domain was a bit questionable, being blogme.com it was manually decided to check it and as the owner lives in a different coutry decided it was suspect. They want to prevent fraud and this is one of their ways, which seems fair enough.
- they will contact me before they cancel an order like this in the future.

All in all my faith is restored. They re-did the order, are removing the charge i incurred and it won't happen again without me being contacted. A good state of afffairs in the end i think.

So you are saying if I use my ISP email address they would not accept my order :(

Something is not right :confused:

i don't think, i think it is more likely that they thought that the domain name was suspect being blogme.com as in a domain someone might type in if it was a fake email address perhaps. They then checked the dns of the domain and found it registered to someone living in the UK but a US credit card so thought .... i suppose it is good they do a check but i agree there are problems here. Best is to perhaps ask them about it, the support guy did avoid my question what would happen if someone using @hotmail ordered.