I just had a technician come to me and tell me he had a sureal call.

It seems a new internet customer in south central US called.
She wanted to know what the counter in the bottom left hand corner of her screen was.
The technician had her doulbe click on the Icon...

It was the Online timer. The customer told the tech that she was up all night watching it, waiting ofr it to countdown, so she could start surfing...
Tech gets her to read the time connected..

19 hrs 21 min

He told her to doulbe click the big blue E on her desktop and go...........

Too funny

HAHA

There are alot of those people who are so computer illiterate, that they do stupid things like that. Oh Well.

Jim

That's the first time I heard of someone doing that.....

Well I had someone start beating the mouse because they thought it was meant to be handled like that.

LOL, I've heard a lot of strange stories coming from a tech background. To name a few:

"Do you guys sell those new Petroleum 3 modems?"

"I just got a new vtech laptop for my kid, but it didn't come with Windows. Do you sell Windows?"

I once had the customer who filed a complaint to the BBB because we told him that running out of printer ink was not covered under his warranty.

I always love people who call up and have somebody else's computer, and expect you to support them free of charge through a Windows install and get po'ed when you tell them that is why you have labor rates.

The list could go on for eternity... and although I've been a tech for several years I've never had a customer ask about the any key :)

Regards,

Mike

I used to work in CS and once spent 20 minutes trying to help a women double click My Computer. I had to end the call call unsuccessfully :(.

Originally posted by Phiberop
The list could go on for eternity... and although I've been a tech for several years I've never had a customer ask about the any key :)
Press any key now to continue reading this thread.

Originally posted by syanet
I used to work in CS and once spent 20 minutes trying to help a women double click My Computer. I had to end the call call unsuccessfully :(.
Maybe she couldn't understand you because you kept saying words twice in a row! ;)

Regards,
Michael

Other thing that always cracks me up.

Customer calls and says they are having a problem. You ask them what kind of problem it is and they tell you they have an error on your screen. Ok... there's only 1000's of posibilities so you gotta ask them what it says and they reply something like "if you look you'll be able to see right in the middle". As if I can see your screen...

Also, customers who have screwed up their computer so much that there is nothing you can do over the phone... a format and reload is due and if they don't have a restore CD and you tell them they need to bring the computer in and one of two things happens. They either expect you to walk them through on the phone how to format and reload the computer, or the complain about how they have to bring their computer in because they don't know how to use it and screwed it up.

OR.... :)

They install software... AOL 6 for instance... and ever since then their computer locks up so they have a bad computer and need a replacement LOL... oh boy, memories :D

Regards,

Mike

P.S. No XXXXX for Dummies book readers were harmed in the creation of this post.

well people will start getting to know computers and not need us will scare me. so we better stop talking bad about the folks

Hehe, just have to keep coming out with new software to keep them a few steps behind :D

I remember a poster I got from http://www.thinkgeek.com

"APATHY - If we don't help the customer, maybe they will stop bugging us."

http://www.thinkgeek.com/stuff/things/32f8.html

I've often though of sending this to a few people... ;)