Can you guys believe this ??

A friend got a ***** server, he requested redhat 7, they installed it for him, but they also did anothe thing. What he didn't know was, *****, "assigned" him a root pass, so they SET it for him, also, the left port 513 open so they could login the server, remotely, BEHIND HIS back, didn't even tell us. How bad is that ??

For 3 days straight, they were constantly logging the server, checking on it, executing commands, and didnt bother to notify us at all about it, all without our consent.

When I found out, i quickly shut down the service in inetd (I had not had access right away, my friend did)

When I shut it down, i then saw ***** tryign to get back in again, and again, and for the next 2 days they constnatly tried connection atatempts, but they all failed.

Also we changed the root pass, I guess that UPSET *****, because they feel they have to be IN your server, can't even trust customers, wtf??????

Just look at their terms of service:

Background Running Programs

We may allow programs to run continually in the background. These are considered on a one-to-one basis and an extra charge will be incurred based on system resources used and operational maintenance needed.


WHAT a joke!!!!,I have never seen that anywhere. I can't believe a server provider would do such a thing like that.


Server Abuse

Any attempt to undermine or cause harm to a server, or customer, of ***** is strictly prohibited.

Unauthorized use of other people's accounts or computers ***** will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "Internet scamming" (tricking other people into releasing their passwords), password robbery, security hole scanning etc.

-------------------------

Oh but they can login my/my friends server :)


And Just yesterday, they REBOOTED OUR SERVER, for NO REASON, atleast that's what I thought. When i called, i then found out that the reason they rebooted it is because they couldnt get into it behind my back LOL

The guy was like.. "your server appears to be frozen right now, i thikn it needs another reboot"

"WHY??" i said

"well i can't login" tech support from ***** said

"Uh, why do you need to login?" i said

He had no response

"It is not necessary for you to login my server without my consent, I shut down the service in inetd that allowed you guys to get in my server without my permission, I noticed that for two days straight you guys were executing commands behind my back and doing things on my server that weren't necessary"

blah blah conversation went on I told him PLEASE do not reboot our server as we have processes running and we don't appreciate you rebooting our server JUST because you can't get in behind my back

You wouldn't like it if i had a back door key to your house would you ? i said

he then said no he wouldn't, and he'd make sure they wouldn ttouch it

Hah, guess again, it is 9am Thursday morning, and the server is DOWN

I am so pissed off with ***** I don't have time to deal with their ****

I will call and deal with them later after school if it isn't up

Let this be a warning to anyone who wants to buy a ***** server, don't!!!!! you are limited like hell

I know some people tried to warn me, but by then it was too late seeing is how the server had already been ordered

note: i did not pay for this, so it doesnt impact me that much.

One thing I can give ***** is their speeds are maddddddd fast, that's all i can give/say to them though

any comments guys ?

Originally posted by node9
any comments guys ?


Other than every person on this board telling you not to go with *****?

No.. no comment here

Greg Moore

Another satisfied ***** customer :D

..not suprised.

and they continue to amaze me..

and people still sign up

=(

* Requires 12 month commitment (startup + first month pre-pay)
* If you desire a 3 month committment add 10% to monthly costs


They sound like a bunch of con artists. Requiring some kind of commitment. I would never touch a hosting company that i knew nothing about and required a commitment.

node9 - I don't want to sound insensitive to your troubles... but...

Ive' been lurking around these forums for about a year ago now - and I don't even personally directly have anything to do with hosting - I don't even directly deal with hosts. I'm just a humble hacker! But the reason I lurk here (and occasionally post a stupid comment) is to keep an eye on the industry and slowly pick up the ins and outs of hosting. I'll probably be needing to directly host around mid-year, and I think I've got a fairly good idea of things and who is reputable from lurking around here.

You came onto these forums with a lot of gusto asking after this or that host. You were so argumentative with anyone that gave you a bad report over a host you were considering that I didn't know whether you were just trolling. The flames with Matrix were amusing. I couldb't work you out!

It is my opinion that this forum is generally dedicated to providing information and opinion to improve the understanding, expectations and behaviour of hosts and webmasters and improve outcomes.

Sure you cannot rely on one negative report from an agrieved customer. However, why risk going with a host that has such a bad reputation here over a long period?

Good luck anyway. Lets hope your other server gets to pogolinux and you can get your data back.

well

my friend had bought the server first
then i thought about coming on here asking about cihots when people warned me about ***** it was too late

plus i'm just glad i didnt pay for that server

***** promised my friend *AGAIN* that they swear they will NOT touch the server unless asked

so we'll see how that goes

it's really my friends problem, i was just pissed that ***** would do such a thing to customers

I had no idea

I think the best route to getting a DS is to test drive the company with a cheap virtual server package to get a feel for their services. Send questions to support, even if you know the answer just too see how they respond. Especially if you're binded by a contract, that's a big risk. Of course, simply doing a search on a board like WHT is quite useful. ;)

as far as dedicated server's go.. if you are not colocating a server, then you are leasing the equipment from the provider, in order for it to properly function within their network, it is sometimes necessary for the hosting company to login to the server for maintnence, updating nameserver information etc etc.. if you do not want the hosting provider to log into your dedicated server without your explicit permission, then you need to co-locate. That dedicated server is leased equipment, owned and operated by the host.
secondly.. why your friend would want redhat 7 of all things setup to run his web server is beyond me.. full of holes and not the best choice in distro's in my opinion.

one last thing.. the hosting company does need port 513 open to quickly log into the server to troubleshoot issues and like i said before, it is their equipment you are using, so they do have every right to access it to verify things are kosher. not to mention, if you add domains, do you think that they magically add themselves into the providers nameservers? that information has to be pulled from the machine... next time learn about how these servers interact before complaining about them accessing their machine.

Agreed Joonix,

Something to always remember when you rent a dedicated server, it doesn't belong to you, you are only being given the exclusive use of that server.

Closing that port and locking the owner out of the server, could be interepreted as a breach of contract.

I dont know how on earth my current host does it then, since ive been with them for a few months and they have not once had reason to log into my server except for a disk repair that was required after a drive crash

as far as i can see, if its my dedicated server i can do what i want with it as long as i dont breach their rules - it may be their hardware, but its still YOUR installation

i mean, you rent a car, does that mean the people you are renting it off have the right to just come round your place with the spare keys during the night, without you knowing and take it for a spin ?? same situation...

Agreeed. It's like renting a house. Your landlord has a spare key to the house.

I personally was considering Colocating with *****. After all, if everything else is bad, I have to hand it to their network. I did a ping from a Sprint OC-48 to them and got 6 ms.

Their call center people and tech support people are clueless but the network and NOC administrators seem pretty knowledgeable. If nothing else is to be said, I must say, ***** has a very fast network.

Originally posted by joonixluser
... then you are leasing the equipment from the provider, That dedicated server is leased equipment, owned and operated by the host.

If it's a managed server, it's operated by them. If it's dedicated, it's not theirs at all until the end of the lease.

... it is their equipment you are using, so they do have every right to access it to verify things are kosher. not to mention, if you add domains, do you think that they magically add themselves into the providers nameservers? that information has to be pulled from the machine... next time learn about how these servers interact before complaining about them accessing their machine.

It is not their equipment if it's a dedicated server. And if I "access" one of my customers servers we call that "cracking".
I know what my reaction would be if Cisco or Dell or Cobalt arbitrarily logged into one of the boxes I lease.

And if your provider doesn't allow you access to modify DNS yourself I'd look elsewhere.

This isn't even my problem and it pisses me off....... but I agree about the OS comment.

Tom

I had 8 problems in my first 6 weeks on a dedicated server with them, several outages, this last one for over 2 hours. I have never had such bad service. Their staff all apologizes and does nothing correctly.

In this case price and total cost were at odds, eg cheap price there was far outweighed by the total cost of lost business, hours wasted on tech support chats and phone calls etc.

Avoid ***** - I didn't listen, and I'm sorry. Shopping around now. Anyone have another candidate for dedicated servers?

sigh is burstnet and the others any good?

Do a search on the companys you are considering.

-node