All of my sites are down. Cannot reach the Mercury main site either. Is anyone else having a similar problem reaching mehost.com?

-webellian

Please don't post any MEHOST issues here. This isn't a place to talk about MEHOST. The guys there are working on it. This isn't a forum for Support for your host.

Cant ping it from here mate

Sydney Australia

It's out from
California, United States.

It's not been accessible for a couple of hours.

Sorry TimInst15. I did not think asking for verification was a "Support" issue.

If I could contact MEHOST I would. But, they are down and so is support. (For the 3rd time in the last 30 days).

-webellian

Weren't they supposed to be better than Nocster?

They sure aren't appearing that way right now. I wouldn't be quite so mad if I at least had a status update and ETA on when things will be fixed.

Originally posted by TimIsnt15
Please don't post any MEHOST issues here. This isn't a place to talk about MEHOST. The guys there are working on it. This isn't a forum for Support for your host.


So where do you suggest them to post those issues? :( Their site and reseller sites on that server are down for more than 7:40 hours now and support mailserver is down too.

The original message was received at Wed, 2 Oct 2002 21:03:25 -0400
from [217.218.67.68]

----- The following addresses had transient non-fatal errors -----
<support@mehost.com>

----- Transcript of session follows -----
451 mehost.com: Name server timeout
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old


Last time I suggested them to host their main site on a server in pwebtech so that people can reach their support desk and emails when server is down.

I can not understand why is that everyone knows the server is down but they do not? I have emailed pwebtech unix support about 5:30 hours ago but I have neither received a reply nor server has come up.

We have forum rules about the companies who have a support email and forum up for warnings but not in such cases. Last time I asked about an emergency phone number or a pager so that we can warn them (while they must have a good monitoring server which warns them automatically) but no one gave a number.

Phone number stated on pwebtech's own site does not answer and there isn't any other phone number I know.

I have my own VPs and Dedicated servers but I obtained a reseller account there to have NAC quality and better server monitoring and support. I am losing customers on these down times instead.

Originally posted by TimIsnt15
Please don't post any MEHOST issues here. This isn't a place to talk about MEHOST. The guys there are working on it. This isn't a forum for Support for your host.

:eek: :eek: :eek:

You're kidding, right? Or are you just a rep from MEHOST?

Originally posted by OhSoKorny


:eek: :eek: :eek:

You're kidding, right? Or are you just a rep from MEHOST?

No that is Timmy boy a 15 year old scam artist that has been banned but I guess the Mods have decided to let him stay since they know it is him.

Originally posted by OhSoKorny


:eek: :eek: :eek:

You're kidding, right? Or are you just a rep from MEHOST?
Timmay is not a rep from mehost.com. Or not that I'm aware of. Mehost.com is a branch of pwebtech.com. Jayglate is the chap around these parts. I have thick brown hair. :D

Originally posted by webellian
All of my sites are down. Cannot reach the Mercury main site either. Is anyone else having a similar problem reaching mehost.com?

-webellian

I cant ping them from here.

I've tried to ping from a few locations with no success. Hopefully they will have the problem fixed soon for their clients sake.

HTTP has been unreachable for several hours. Their network provider Net Access has been reachable throughout that time so probably hardware failure. They visit these forums so wonder why no update for customers?

they may be busy trying to fix the problem or because there support site is down they dont realize they are down which would be sad.

11 hours now.

At least they must check their unix support email box at pwebtech.

Who knows how can I contact a person at pwebtech?

Jason is onto this one folks.

Thank you Bob.

Hey,

Sorry about the downtime, anyways I'm posting because timisnt15, that was a very rude post and he wasn't asking for any support just asking if we could see mehost.com , GET A LIFE


P.S. It is down for me

14:20 hours but nothing yet. Bob, are you sure Jason is aware of this?

One of my servers has had less than 5 hours of down time during last 6 months. My accounts on this server have experienced about 30 hours of down time since 2 months ago.

I don't think I can stay if mehost does not change things. The problem isn't server itself, it is support availability.

What I am supposed to tell to those customers hosted on this server?

No one knows a way to contact pwebtech yet?

Looks like either another hosting company when under or someones priorites are in the wrong place.

I would look for another provider. This much downtime isn't acceptable and the lack of communication on their behalf is even worse. Mehost seems to have problems atleast once a week. Also, I have wondered why pwebtech and mehost hasn't merged since they are both owned by the same person?

Chris, I don't think you should say that. Pwebtech has been here for a long time, and I doubt this is "another hosting company went under."

Although I do think it is odd that Jason hasn't addressed this yet.

Peter

localhost, according to Jason, mehost is his "pet project." And mehost seems to address lower end of the market, while pwebtech continues to serve the high end.

Peter

Originally posted by ckpeter
localhost, according to Jason, mehost is his "pet project." And mehost seems to address lower end of the market, while pwebtech continues to serve the high end.
Peter Peter,

Then we are playing with Pets? :D

Mac

He needs to give his pet some more attention.

Well, this is enough for me. I have to move. Three major outages in the last 30 days or so. mehost is killing my business.

If the ongoing problems were not enough, there is just no excuse for failing to notify customers or providing a status report.

-webellian

down from the UK

:bawling: my site still down....

Just came up.

According my monitors it had more than 17:04 hours of down time.

10.03.2002 04:29 Connection refused 17 hours, 4 mins
10.03.2002 03:27 Connection refused 46 mins
09.28.2002 00:27 No reply 34 mins
09.26.2002 14:20 No reply 15 mins
09.21.2002 09:01 Connection refused 15 mins
09.20.2002 13:46 Connection refused 14 hours, 11 mins
09.10.2002 03:18 No reply 15 mins

I want to know what they are going to do to compensate these down times.

They issued one month of credit for previous 14 hours down time. Are they going to continue giving credits?

What do you expect from jay.pweb?

The guy buys cheap servers from Walmart, provides no customer service, has rude support personnel, and definitely has attitude problems.

The only task he accomplished well is charging your credit cards and making up all kinds of stories - he will never tell you the truth.

You can back him up all you want, you just might not realize what kind of low life he is. He actually told me to lie to my own clients once, can you imagine what he tells his clients?

At a certain point who cares about credits. I can't let anyone drive my customers away for a couple of credits.

Credits cannot compensate me for losing business or for the embarrasment with my customers. How can I sell my service as a quality product when it doesn't work 20 to 30 hours a month?

-webellian

webellian, you are very right. I am still a bit shocked by this myself. I have talked to Jason and the impression that I got is that he runs the operation well.

Peter

I personally will move important sites to a more expensive but more reliable service as it seems it is not possible to do serious hosting on their servers.

I had decided to upgrade to a mehost dedicated in near future but it seems it has been a wrong decision.

Something that makes me mad is that they have not even bothered themselves to come here and post an update (or at least send email updates)

Mac

Originally posted by wmac
I personally will move important sites to a more expensive but more reliable service as it seems it is not possible to do serious hosting on their servers.

I had decided to upgrade to a mehost dedicated in near future but it seems it has been a wrong decision.

Something that makes me mad is that they have not even bothered themselves to come here and post an update (or at least send email updates)

Mac

Mac,
If you are thinking of going dedicated with mehost I would still consider it, I have two servers with them and both support and uptime has been great!

I can surely understand your frustration with the recent outages on the shared environment but I know from experience that they do dedicated servers very well.

Yeah right, my server goes down and not a word out of them. Nothing.

I'll take it down the street. Thank you.

-webellian

Webellian, forgive me if you already stated this else where, are you a dedicated or virtual client? (I am just curious, since someone posted that the dedicated clients were not affected, and your post sound like you have a dedicated server).

Peter

shared reseller with Mercury. Dedicated with someone else.

Webellian- you are right we couldn't provide a status report because mehost.com is hosted on the same box which is being moved to its own box to post such messages. And I will NEVER use WHT as a support medium even if to discuss a server outage. And I believe it is only 2 Major outages. Which was preceded by 160 days of striaght uptime. Which is better than more providers can say. And If by some reason you do decide to get a dedicated server with mehost/pegasus. You would be so pleased to have me and my staff work so diligently to correct a problem that one of your own users caused.

But as a final note: An email will be going out later today to explain this outage.



Originally posted by webellian
Well, this is enough for me. I have to move. Three major outages in the last 30 days or so. mehost is killing my business.

If the ongoing problems were not enough, there is just no excuse for failing to notify customers or providing a status report.

-webellian

Only 1 mehost server out of many were affected.

Originally posted by ckpeter
Webellian, forgive me if you already stated this else where, are you a dedicated or virtual client? (I am just curious, since someone posted that the dedicated clients were not affected, and your post sound like you have a dedicated server).

Peter

Oh, good. I was worried for you. :)

Peter

Just a note: mehost is no longer a pet project it is now going full steam ahead, all support has now been integrated into the Pegasus support fold.

Originally posted by ckpeter
localhost, according to Jason, mehost is his "pet project." And mehost seems to address lower end of the market, while pwebtech continues to serve the high end.

Peter

I am using mehost and I'm up. If I was down, I didnt even know. lol

Well, Jason said only one server was affected, so it is possbile that your account isn't on that server.

Peter

Oh ok. My apologies, missed that post.

Originally posted by jayglate
I will NEVER use WHT as a support medium even if to discuss a server outage.


If your main page and support is unavailable for nearly 24 hours and customers have not been informed of the cause and/or when the problem(s) are expected to be resolved, they are not asking much to get more information through these forums. You should reconsider your policy under these circumstances since you visit WHT often according to your post count.

Jason,

I had seen the uptime of 160 days on the server.

Here server being down is not very important. Every server goes down.

Important point is that it took about 17 hours to fix the server. Your support was not available to users and I doubt if anyone at pwebtech was even aware of the down time while I had sent an email to your unix support 1 hours after problem started.

Every hosting company has some sort of server monitoring but mehost obviously does not.

You really need to care about mehost servers too.

We do have monitoring and durning those 17 hours we were working on it. We know when a server is down 24/7 there are 2 seperate monitoring system monitoring our boxen 24/7.

SO TO ANSWER YOUR UNEDUCATED POST. YES WE DO


Also would you rather us sit their and answer tickets all day while the server is having issues or fix the issues?

We were supporting the system, just because you cannot get to the support system doesn't mean that we don't know about and that people arn't working on the problem.



Originally posted by localhost


If your main page and support is unavailable for nearly 24 hours and customers have not been informed of the cause and/or when the problem(s) are expected to be resolved, they are not asking much to get more information through these forums. You should reconsider your policy under these circumstances since you visit WHT often according to your post count.

heh jayglate next time you or your tech are at telehouse workin on your mehost server you may wanna lock the cabnet and logout of the console.

The telehouse guy kirk didn't do that. He was checking on the progress of things all the way till the server came up..

Don't blame me.. !!

Originally posted by zerphyte
heh jayglate next time you or your tech are at telehouse workin on your mehost server you may wanna lock the cabnet and logout of the console.

Jayglate:

It's obvious by your tone and attitude you have nothing but contempt for your users, and the responders to this post. That is unfortunate.

However, you have given us a little insight into the way you think and a sense of the little value you place on our business.

You should remember many of us depend on the services you provide for our livelyhood. If you can't be bothered with us when we need you, then you don't deserve to serve in such a critical role in our businesses.

-webellian

You depend upon us.. and we depend on you. And we place a very high value on your business because if your not in business we are not in business. But the question comes to would you rather, have the server up faster or having people sitting their answering tickets on why the server is down? As I believe (or might not) have mentioned earlier in the thread. The mehost site and support system is being moved to a dedicated box as soon as it comes in. So if god forbid people can read the announcments and have some sort of warm fuzzy feeling, that their issue is being worked on. But so far i have been up since 1pm yesterday, with no sleep. So I might be a bit cranky, so excuse any attidude, but the jist of the comments still stand.




Originally posted by webellian
Jayglate:

It's obvious by your tone and attitude you have nothing but contempt for your users, and the responders to this post. That is unfortunate.

However, you have given us a little insight into the way you think and a sense of the little value you place on our business.

You should remember many of us depend on the services you provide for our livelyhood. If you can't be bothered with us when we need you, then you don't deserve to serve in such a critical role in our businesses.

-webellian

Jay> perhaps sitting there answering lots of tickets may be a time problem vs working on the problem. However, is it hard to quickly send out a email to all users with accounts with a brief "We are down, we are working on it. Bare with us" message? I host with you and havent had many problems, however how you are acting in this thread is making me seriously reconsider hosting with mehost. And that is saying something considering I am a satisfied customer with the service.

Talk about ironic, my site just went down. lol

Jayglate:

No excuse.

What I would have preferred is a post or an email at the beginning of the problem telling me you know about the problem and you are on the job.

Then, when you see it's going to be an extended problem, another one stating just that. Could be two sentences and no promises. Just a simple we are "doing our best" "stay tuned".

Forget the trouble tickets. A simple notification followed by a update if required. Should take all of about 10 to 15 minutes out of the day. Of coarse, this would presume one had the foresight to create a customer mail list and, put it on another server just in case the main one went down.

So, I'm not buying the "what would you rather have me do" argument. When you went down last month it should have set off a few alarm bells and showed you what needed to be addressed. Your earlier problem was nothing more than an opportunity to better prepare for a repeat performance and keep your customers informed.

-webellian

Last months downtime was a completely seperate and UNRELATED issue. One has nothing to do with the other.

Originally posted by jayglate
Last months downtime was a completely seperate and UNRELATED issue. One has nothing to do with the other.

You guys are down now too, can't reach you via phone #

I would have loved to send out a message but the database with all the users is on the server that went down.

And as I said and as chicken and other mods have stated WHT is not the place to provide support nor to put announcments about such issues.


Originally posted by CoreyW
Jay> perhaps sitting there answering lots of tickets may be a time problem vs working on the problem. However, is it hard to quickly send out a email to all users with accounts with a brief "We are down, we are working on it. Bare with us" message? I host with you and havent had many problems, however how you are acting in this thread is making me seriously reconsider hosting with mehost. And that is saying something considering I am a satisfied customer with the service.

NAC is/was doing main on their network replaces all their core routers with new Juniper M10's and M20's. And phones for non-dedicated clients are not answered past 10:00PM est std.



Originally posted by clockwork


You guys are down now too, can't reach you via phone #

We manage several boxes for people via mehost, and find the pweb/mehost combo to be responsive. I'm sure that people get anxious - I would - and I agree that it would be prudent to have a remote/offnetwork/somewhere else status page, but these are the things that hosts go through and these are the things that tell them that perhaps some change needs to be made. Based on what Jay has said, it's clear that he understands what adjustments they might need to make to address a situation like this should it arise in the future. It's worth sticking it out, if you're of a mind to do so.

While I agree that the way the situation was handled was not perfect, I can attest to the commitement that Jay and has team have for making sure that things come together and stay up. Given all of the fly by night providers out there, and the fact that MEHost is extremely competitive price-wise, I think that MEHost clients in general should step back and be appreciative of certain things. Specifically, the good infrastructure (NAC, we use them as one of our providers and love them) and good backing (Jay and his Pegasus team have been around for a while) that it benefits from.

Originally posted by Annette
I'm sure that people get anxious - I would - and I agree that it would be prudent to have a remote/offnetwork/somewhere else status page, but these are the things that hosts go through and these are the things that tell them that perhaps some change needs to be made.
I'll chime in here with Annette. Keeping folks informed through an outage is paramount. It is just as important, IMO, of actual work bringing the server back. It's public perception that counts here too. We rode through that last outage from NAC without 1 single complaint with the 2 servers that were effected. We were able to achieve this by using our emergency notification proceedures for such matters.

Originally posted by jayglate
SO TO ANSWER YOUR UNEDUCATED POST. YES WE DO


Jason,

Don't you think you should choose better words when speaking with people not just your customers? I have my MS in electronics engineering. Also I am administrator of a bank datacenter with 28 ProLiant DL760 servers.

What was the problem which took 17 hours to fix? How we are supposed to know you are aware of the problem? No updates, no sites, no reply to phone.

Mac

Having just scanned through these posts, I'd like to give a little objective feedback:

I've never been a customer of pwebtech/mehost. I've seen a number of very complimentary things about pwebtech on WHT, so have looked at their dedicated offerings from time to time. (Didn't take it further because the website seemed maybe a bit out of date with not enough detailed information for me, like the non-working "configurators".)

I was frankly shocked by how jayglate responded to customers' quite valid concerns in this thread. I mean real shocked -- you just don't talk to customers like that. Period. I'm sure he's a very nice guy and maybe he was overtired, but... ????

I was also quite surprised that there was no off-site status page, and that the customer database was on the webserver and nowhere else. The impression I had before was that pwebtech etc was a very professional and experienced operation -- big enough to have someone able to respond to trouble tickets while one or more other people were fixing a dead server, and big enough to not put the customer database on the webserver. (And I'm not knocking the competition, there's no huge overlap in our respective services/markets anyway, I'm just trying to be objective.)

Hmm, hate to beat a dead horse, but down again?

It's down for me as well. They continue to charge my credit card as well, which is interesting. I thought they said we were going to get some credits for this downtime?

Yes, it is down there is no need to post about about it being down. We are working on bringing it back up.

yup, sites down here too, but a friend of mines site is up, but their own mehost.com seems down also........wonder when webhostingtalk is starting to charge them for support help..lol..

How hard can it be to setup a mailing list of all members and send out an email telling they are on to it???? At least then we would know they are working on the problem.

Are we on for another 17 hours of downtime u think ???

mabra

Down again too.

Mercury has been sending out credits but, you need to respond to the email they send to actually receive it.

-webellian