Hello

I have a opened a paypal account in the month of may2001
and was receiving payment for my web hosting clients in this accounts. In the month of may when I had over $10000/ funds
they restricted my funds for want of veryfing my document.
I sent to them immediately.
on 27th Febraury all of sudden they cancelled all subscriptions
without any notice and blocked mty account fully.
They blocked all transaction records also.
They sent a mail suggesting me that your account is blocked for verificationn purpose and it will activated again after six months time. and this period expired on 27th of august. Since then I am trying to contact them but they have one recorded message that we are in the process of transferring funds to your credit card
though I have informed them that my old credit cards has expired.
Now there is no way to reach except there support system

If you are facing similar problem Please let me know I starting a legal suit gaines them

You pm me

Regards

Do some a search on them here and you will doscover that many people have problems with them.
They don't have to pm you. I'm sure you can join one of the many groups already started by unhappy paypal users.

Hello,

I am sorry to hear of your misfortunes with Paypal. Unfortunately they are sometimes pretty strict when they see some irregular activity on an account (Like $10,000 run through in one month), but I do believe they are a good company and do not intentionally hijack peoples money.

With that being said, it is pretty hard to get your account unrestricted once they restrict it. The best way is to just insure that you have all documentation regarding your payments people gave you, and respond to any emails they send you ASAP. If you wait for more than a couple of weeks, it can be very hard to get any progress on your unrestriction. (IMHO)

You may want to talk to Damon from paypal (he frequents these boards). I cannot remember his WHT username, but just do a search for "damon" and "paypal" and it should pop up. I have not dealt with Damon personally but from what I have read he knows how to get things done!

Good luck! :)

This is the exact reason I don't leave ANY money in my paypal account, it gets in there, I am using my paypal mastercard/debit card and withdrawing the money, to bad they sack me $1.50 for every with draw. I normally let it get to $100 ($101.50) and draw out $100 at a time.

Please feel free to contact me at damon@paypal.com. I would like to look at the account.

The problem with drawing it out as fast as it goes in (or by $100 increments) is that they can, and have taken money out of the bank account it is attached to. Do not fool your self into thinking you are preventing them from messing up your money by doing this.

Paypal is not my primary form of payment. I have a select few that use paypal. I don't have truckloads of money going in there. I have my own merchant account I collect 95% of my funds with that.

Ouch.. $10k?!

Darn.. hopefully we don't see a law suit outa this :(

Lets hope we do, sorry but PayPal are great and I use them my self for a year now, but from events that I have heard with them, and when it comes down to money, its not worth the risk of hassle, get a proper merchant account and stick with it, dont even give the option of free online processors such as paypal. But anywho still great for small business and personal use :).

Why would anyone pushing 10k a month in hosting be using paypal.. is it me or does that seem odd? I dont feel comfortableleaving a 10 dollars in the let alone 10k.. A couple years ago I sold a car on ebay.. the guy got the car and the power antenna was broken on it, first email I get from paypal says my account is frozen and the transaction is under investigation.. took 6 weeks to get everything taken care of and that was with daily calls to them.. Needless to say I dont use paypal anymore for anything except a couple of customers who dont use credit cards and I move the $$$ once a week so I never have more than 50 bucks in there..

yeah.. I had about 3 grand in there once, transferred to my bank account and then they tell me it was fraudulant.. :rolleyes:

What I wanna know, is what is stoppen them from saying "Oh the payment was fraudlant".. when it isnt?

Paypal are criminals.

I have a friend who someone on ebay tried a "Bait and Switch" on him for $400. The product wasnt recieved until the 31st day (which was AFTER the 30 day period in which paypal will do refunds) and the seller had sent relatively worthless material. (He was buying a 700 cards from "Magic" the collectable card game which were supposed to me rare and valuable cards.

All the money cards had been stripped out of the sets, and the total value was approx worth $20.00 for all 700 cards.

My friend (Joe) worked with the seller (who avoided him), then went to paypal who said "Too Bad". Joe called ebay and got back half the cash, then went to his bank and did a chargeback.

EVERYONE was happy...THEN today Paypal dipped into his accounts and TOOK the money back from him without permission that had been a chargeback on them, instead of chasing the real criminal (who sold the cards and already collected his cash).

Joe has done ANOTHER chargeback, cancelled his credit and debit cards, and blocked any further charges from PayPal on his accounts with his bank, and has spoken to 2 lwawyers, and is considering a lawsuit.

yeah, someone once warned me about paypal and said it works good, as long as you NEVER have anything over 300 bux in there. I agree with them now, all the horror stories ive read with people over 300 dollars in their accounts. I agree with OKIHost, i dont feel comfortable with even a 20$ payment in my account. Thats why i dont use paypal, if your making 10k, you should spend a lil and get a true merchant account and save yourself a lot of headache.

not only that but paypal does not backup its customers, when i got ripped after 30 days they didnt even feign trying to get my $ back, form letters galore... byebye paypal.

PayPal is great for personal and even small business use, I've been using PayPal for over 2 years and been through tons and tons of transactions and no problems at all. As someone said before, if your business is taking off, and you're dealing with large amounts of money, then think about switching processors..

Hi PervezYusuf,

I am currently trying to work your case. However, I do need to advise that the restriction was not resolved because none of the documents presented reflected the same name registered on the PayPal account.

Hi greatbeast,

Your friend's issue sounds like it has to do with the quality of merchandise received. PayPal's Buyer Complaint process does not get involved in this kind of dispute, nor can we guarantee that an individual you are dealing with (the seller) will come through as promised. I could see an issue with your friend (who is more than welcome to contact me) if:

a) they paid through instant transfer (bank payment)
b) they then went to the bank to file an ach return
c) this return would have automatically worked to charge the credit card because the credit card back-up is in place in the event of an ach return (the bak-up is needed because PayPal is basically fronting the money for the payment from the bank account. Ach transactions typically take 3-4 business days to clear...instant transfer makes it possible to send the payment the same day)

Hi magick,

PayPal can't guarantee that an individual you are dealing with will come through as promised. I position it this way (without sounding rude at all)...

Would your bank get involved in the dispute between parties if you had sent a check? No.

You could have had the same issue with the party by sending a check/money order. If PayPal's Buyer Complaint Process doesn't work for you, then you need to seek other avenues of recourse against the seller.

Originally posted by paypaldamon
Hi PervezYusuf,

Hi greatbeast,

Your friend's issue sounds like it has to do with the quality of merchandise received. PayPal's Buyer Complaint process does not get involved in this kind of dispute, nor can we guarantee that an individual you are dealing with (the seller) will come through as promised. I could see an issue with your friend (who is more than welcome to contact me) if:

a) they paid through instant transfer (bank payment)
b) they then went to the bank to file an ach return
c) this return would have automatically worked to charge the credit card because the credit card back-up is in place in the event of an ach return (the bak-up is needed because PayPal is basically fronting the money for the payment from the bank account. Ach transactions typically take 3-4 business days to clear...instant transfer makes it possible to send the payment the same day)


No offense to you, since I know you are just someone who works for the company, and didnt personally do a "cash grab".

BUT neither I nor my friend (or anyone either of us can influence) will ever do business with paypal again.

The company practices are simply too shady, there are TOO MANY cases of multiple complaints about PP for me ever to risk my money with the company you work for ever again.

I might MIGHT possibly use paypal in some strange circumstance AFTER ebay "cleans up the act" over there, but until then, not a chance.

I just dont TRUST PayPal anymore, and that is a very hard commodity to replace.

The fact is, Paypal charged Joe's credit card for the transaction and handed it off to the seller, who is the Original criminal. That is fine, that is what PayPal is supposed to do.

However, when a CHARGEBACK occurs, AFTER PayPal says "So sorry, can't help you", and there is documentation to that fact, PayPal should NOT dip in and take the money AGAIN because the bank reversed the charges. That not only isnt moral, I have to question the ethical and legality of it too. It isnt like PP TRIED to charge for something and the one account/Credit Card, etc didnt go through, because it did.

Just that PP lost money to a criminal, so they decided to get it back from the victim, instead of going after the seller.

Like I said--No offense, you just work for PayPal. But I can't imagine working for them is pleasant, having to deal with the questionable transactions that probably happen daily.

a bit of advice: never leave 10k in your PayPal account!

the most I keep in mine is $150, when it gets higher I transfer it to my bank account.

Originally posted by Prince
a bit of advice: never leave 10k in your PayPal account!

the most I keep in mine is $150, when it gets higher I transfer it to my bank account.
Bahhh, I just learned that the hard way.

Paypal has to follow it's business methods, I think Damon is a great guy - how many other payment processors hang out on this specific target forum and help people? I give a BIG thumbs up to damon as I have found him most helpful.

It's the same with rackshack - they get ripped a lot here because they are so big, cheap and don't appear to provide all that great service but let's be honest - they are catering for the masses like paypal. A lot of accounts paypal don't make money on - I guess they even lose it?

Look at it another way - You go to Mcdonalds and buy a big mac for £1 you can't really expect a full waitress service. However if you go to a posh restaurant you pay £10 and should get good service. In comparison if you wan't the service and the company to be more customer friendly with issues go somewhere like 2checkout (from my experience). Paypal just seem to be feeding the hoardes of people coming in, perhaps go to that posh restaurant if you don't want to be a number :)

Just my opinions

I have heard lots of bad things about pay pal. I am having the same problem. I made a purchase through it and I got nothing. I am still waiting for my money back. Also about your account they probably want the intrest on your money. With thoes paypal cards they can get alot of intrest on them. Make sure that you get the intrest from them because six months is a little long for verification.

paypalsucks.com :)

Some great information you can get...

What is PayPal's phone number?
Contact Information for PayPal:

Their toll free number is (888) 221-1161

Another toll free number is (800) 836-1859

Yet another toll free number is (877)672-9725

Their NEW regular telephone number is: (650) 864-8000

Their regular phone number is: (650) 251-1100

Their fax number is: (650) 251-1101

Their mailing address is:

PayPal
P.O. Box 45950
Omaha, NE 68145


Their corporate offices are at:

1840 Embarcadero Rd.
Palo Alto, CA 94303
US


The Nebraska office is at:

Paypal
11128 John Galt Boulevard
Omaha, NE 68137
(402) 935-2000
(402) 935-7733


But anyway I dont personally have a problem with paypal, I had one successful transaction. 1 for 1 :-D

Hi greatbeast,

"However, when a CHARGEBACK occurs, AFTER PayPal says "So sorry, can't help you", and there is documentation to that fact, PayPal should NOT dip in and take the money AGAIN because the bank reversed the charges. That not only isnt moral, I have to question the ethical and legality of it too. It isnt like PP TRIED to charge for something and the one account/Credit Card, etc didnt go through, because it did. "

Your friend should contact me directly. I will try to explain this in an easy way (based strictly off of the comments...I would actually need his email address to help him)..

1. Buyer pays with instant transfer

2. This initiates a bank withdrawal, which typically takes several business days to clear. However, since the user has their credit card on file, we can send the payment immediately (the credit card "backs up" the payment)

3. If the transfer is ok, then there are no issues.

4. If the person goes to their bank to contest the ach withdrawal, then this would create an issue. The credit card on file would AUTOMATICALLY be charged because the system reported a return on the bank transaction.

As I did advise, I am more than willing to help your friend out. The other issues I see here? Your friend still has the merchandise, has apparently received money back from eBay's insurance program, and they have also gotten the money back from their bank from the return.

I hope you see why the credit card was charged. It is 100% automatic when a return from the bank comes in.

Damon,

Thanks for hanging out here.

All,

I've used PayPal for over three years with no issues. No great sums of money. The most in the account was $700.00. I love PayPal.

I think things will change once eBay takes over. eBay has the size to add more customer service reps to handle high priority issues.

I too have used pay pal for a long time and find there service great , we will see if they can help me out with my latest troubles ;)

I only used paypal a few times, got the job done=]

why it is everyone in the world will tell someone not to do something, and they do it anyway......if you failed to take advice from people that got screwed by a company, then you deserve what you get...froze accounts, money lost, bad debts....

Originally posted by paypaldamon
Hi greatbeast,

"However, when a CHARGEBACK occurs, AFTER PayPal says "So sorry, can't help you", and there is documentation to that fact, PayPal should NOT dip in and take the money AGAIN because the bank reversed the charges. That not only isnt moral, I have to question the ethical and legality of it too. It isnt like PP TRIED to charge for something and the one account/Credit Card, etc didnt go through, because it did. "

Your friend should contact me directly. I will try to explain this in an easy way (based strictly off of the comments...I would actually need his email address to help him)..

1. Buyer pays with instant transfer

2. This initiates a bank withdrawal, which typically takes several business days to clear. However, since the user has their credit card on file, we can send the payment immediately (the credit card "backs up" the payment)

3. If the transfer is ok, then there are no issues.

4. If the person goes to their bank to contest the ach withdrawal, then this would create an issue. The credit card on file would AUTOMATICALLY be charged because the system reported a return on the bank transaction.

As I did advise, I am more than willing to help your friend out. The other issues I see here? Your friend still has the merchandise, has apparently received money back from eBay's insurance program, and they have also gotten the money back from their bank from the return.

I hope you see why the credit card was charged. It is 100% automatic when a return from the bank comes in.

Why would a system be in place to try to automatically charge someone after a chargeback has been put in place on a transaction ?

It just doesnt seem reasonable, and defies common sense.

This is nothing on you, paypaldamon, you are being the "good guy" and going the extra 10 miles to help people, and that is good.

But the structure of Paypal and its policies arent always customer friendly. (Try finding a phone number to call on the website if you have an issue. THEN try dealing with the --from what has been described to me--unhelpful- off shore support and it will be a nightmare.)

Now if YOU were in charge of customer service for Paypal, I might reconsider my stance. But whoever is in the drivers seat now is just neglecting people.

Joe actually took an inventory of what he recieved, had it appraised (worth $20 at most, since the "Money cards" were missing), and then shipped it back registered mail to the seller.

The only problem I had with PayPal was when I was ripped off about £700.
It was about 4 or so years ago - a company called Vikmar.com used my credit card to open up a PayPal account and whip out £350 on one card then £350 on the other. Each time they put through £1 on each card.

Basically, I signed up via a secure server at vikmar.com for some hosting. The system admin emailed me and said my card was declined so he asked for another number and to submit it again.
So I did. This was on a Friday.

On Monday, I checked my CC accounts and noticed I was severely down on my funds so I asked what happened. They said a company guy called Chase Kowalski charged me through PayPal.
After a lot of investigation and emails to PayPal it was discovered that a guy called Chase Kowalski opened an account, entered my 2 CCs into it and took the money etc. They gave me an email address of chase@vikmar.com which when I email, I got an autoresponder saying that he was out of the office. He signed off "Chase Kowalski - Director of Vikmar.com".

I emailed the system admin who said noone worked there by that name, and tried to tell me they host POP3 accounts for people (even though their site never mentioned that).

I told them I would be including their name in the fraud report to my bank and all of a sudden the system admin said "Please don't do that, I will refund you the money and give you your own dedicated server". I basically told him to sod off and reported him and sent the bank all the emails.

A few months later, the bank said the transactions WERE fraudulent and there was no trace of Chase Kowalski.
I then asked PayPal to remove my credit card info from their system and they told me they couldn't!

Signed up a PayPal account earlier this year, tried to use my 2 CC's and it came back as "the credit card you entered is already on the system. Please use another one"!
So I took out another card! :/

James

Hoah WildWayz :wavey: