I recently received a request from Cosmotek to pay all the invoices since November. I think they are crazy to think any of their customers wants to pay for the crap we went through, and still going through. The down time has still been unbelieveably bad, I just moved two more domains last week. The only two sites I have left are two domains I don't even use anymore. Here was their email and my response - is everyone else on the same page? Am I being unreasonable?

Paul,

I'm sure this hasn't been any easy process for you thus far. I think you will find that no one wants to pay for anything between November and now, myself included. During this time period, all requests for support were ignored, downtime was horrible, and we haven't gotten one explanation for this. I have moved 2 of the domains within the last week because of down time. I was also overbilled $75 previous to November. I think some kind of public explanation and apology is in order. I have spent many hours sending emails that were never ansewered, submitting support requests that were never addressed, resubmitting support requests, then having to move the domains because I never got any support. If Comsomtek wants to think about keeping me as a customer at this point, they would have to rethink billing me for all months before they took over operations, especially if I have to spend hours again to find all the emails to rejustify why I was overbilled, and all the support issues that were ignored, the dates that I closed the websites, etc. If Cosmotek has any hope of improving upon Webexpose's reputation, this is not the way to do it.


-----Original Message-----
From: Invoice - CosmoTek.net [mailto:invoice@cosmotek.net]
Sent: Friday, March 30, 2001 9:38 AM
To:
Subject: Invoices for Hosting account


We have setup a temporary section for you to view your invoices, please use the following link, and use your ControlMe username and password:

http://www.cosmotek.net/temp/viewinvoices.asp

Please let me know if you have any questions, or if any information is incorrect.

Thank you,

Paul Ploumis
OPC CosmoTek Inc.

Uhh, shouldn't this be in the Web Hosting forum?
(Just my 2 cents worth...)

If the poster (gtpspeed) is talking about reseller accounts issues (as I believe he is, as WebExpose reverted to a reseller-only model after Dec. 2000) then it's the right forum. If it's not it can always be moved later on.

You're certainly not being unreasonable--in fact you may be too forgiving. As a reseller, your name and reputation is on the line. Your customers are expecting you to provide a service; if the company you're reselling for can't provide that service you need to look elsewhere. Hardware failures can happen to anyone, but there's no excuse for a company failing to support their customers and then asking them to pay for a service they didn't receive.

well, good news. (btw - this is regarding resller accounts)

I received an email back within two hours. It had the same company line we have been hearing regarding "there are changes being made", but at least I got a reply, which is a change! They are open to the idea of settling for a lesser amount, I will let them know what I am willing to pay for the last 4 or 5 months. If they don't agree to what I am willing to pay (probably 25% of the bill), then I will move my last two domains to another host and call it quits.