Somebody please let me know how can resellers offer 30 days money back guarantee or trial accounts. Does that mean they have to pay for those accounts by themselves, if the users do not pay for them. As far as I know, most wholesellers don't offer that feature to resold accounts. Is there any trick behind this?

Thanks.

Originally posted by New Bs
Somebody please let me know how can resellers offer 30 days money back guarantee or trial accounts. Does that mean they have to pay for those accounts by themselves, if the users do not pay for them. As far as I know, most wholesellers don't offer that feature to resold accounts. Is there any trick behind this?

Thanks.

Hi,

Whether or not you give money back depends on how you run your service. If you have a reseller plan where you can host x domains using x webspace for one monthly fee, the you could easily give money-back. No problem (just make sure they pay for the domain name).

If you buy other plans via a hosts, i.e. you buy a plan and sell it for a profit, then the only way you could offer this feature is if the host gives you money back guarantee.

Check this with your current host, BEFORE you strat to offer this feature.

Bear in mind that not many people change hosts after 14 days (I think) because of the hassle. If your service is 'good', then they will have no reason to exercise that option.

Good luck.
Regards.

Originally posted by New Bs
Is there any trick behind this?

As abbas said, there's no trick. If you offer it, you eat it in most cases (as a reseller).

Like the Chicken said when crossing the road, "Sometimes you don't make it all the way, and then you have to eat it".
When you have to "eat it", it tends to keep you on your toes and pushes you to give quality initial service, and hopefully excellent service from that point on. That way you don't go "cool more sales, don't have to worry about them once they sign up".
Keith

Originally posted by abbas

If you buy other plans via a hosts, i.e. you buy a plan and sell it for a profit, then the only way you could offer this feature is if the host gives you money back guarantee.
I'd disagree with that. Sure, you'd be out your cost for the month you paid for the resold account, but if that's your business model you'd just have to look at that as a cost of doing business.

And it's just one way that the company that your reselling for is able to discount packages to you: you're taking on that risk; they are not.

The thing is, being a reseller isn't as simple as buying a package from a host, adding a little profit to the price and reselling it. There are all kinds of little complications, like offering support, honoring guarantees, dealing with credit card chargebacks and the like.

Some companies do offer the 30 day money back guarantee to resold accounts so that if your client cancels in the 30 days you also get your money back from your upstream host provider. One such company is http://hostmatters.com