Hi all,
I'm new to this forum and recently got a RaQ4i. I have a static IP and can log into the admin area to set up accounts and web sites.
The issue I'm having is not being able to establish an FTP connection with WS FTP Pro or DreamWeaver CS3. I've disabled the firewall on the router and had no success either.
We are awaiting the USB Key for StrongBolt2 to upgrade everything so it's not imperative to FTP anything, but I should be able to access it and I'm not having any luck.
Any suggestions to point me in the right direction would be greatly appreciated.
Thanks in advance!

You need to enable the FTP port in the admin interface. Also, try ftp'ing to the IP, rather than one of the domains -- that will tell you whether the overall box ftp is turned on (provided you are correct about your firewall settings). Another check is to telnet or SSH to the box and "ftp localhost". That will also give you and indication of whether the server is running. If it is, it's a connectivity problem, otherwise, it's on your box.
There was also a bug that cropped up at one point with the ftp server crashing because of some bad config. If you can't connect to it locally, and it is nominally turned on in the admin screen, this is likely the problem. If so, write back and I'll help you search the archives for the bug.

Well, according to my router settings, port #21 (FTP) and port #23 (TelNet) are open. Also, I have Anonymous FTP and TelNet configured on the RaQ for the site and I'm still getting a "could not open connection to the host, on port 23: connection failed" error via TelNet.
I am not using a Windows firewall so I have no idea why it isn't letting me access the RaQ via FTP or TelNet. I can access the site via the admin screen for the site just fine with the web address (with or without the "www") as well as the IP address.
Hopefully, the StrongBolt2 upgrade will solve all my problems ... or will it?
~~Still frustrated~~

Going by my own comprehension of your issue, it sounds like Telnet is open for the router, but not necessarily the RaQ. I say this because in Strongbolt 1, the telnet port is closed by design (someone correct me if I'm wrong). This can be verified by going into the GUI -> "Network Services" -> "Shell"
Assuming you're able to clear the login hurdle, upi cam try this from the command line:
root@ginger[/var]:# ftp localhost
If the FTP daemon is running, it will look like this (or something similar)
root@ginger[/var]:# ftp localhost
Connected to localhost.
220 ProFTPD 1.2.10 Server (ProFTPD) [127.0.0.1]
However, if FTP is disabled, it will return an error:
ftp: connect: Connection refused
I was just able to uncheck "Enable FTP Server" from my GUI, only to discover the service was still running and had a PID, which, I believe, is the bug (or similar to the bug) that Gnetwerker is referring to.
In that case, you might be able to give it a temporary kick in the butt with something as simple as running 'service proftpd start' from command line. Running 'service proftpd status' will also tell you if the service is running.
I fixed a similar situation a long time ago by changing my /etc/proftpd.conf around a bit (make a copy of the .conf before changing, plz)
ServerType StandAlone
I believe the default value in BQ1 for the ServerType is "inetd". You could always try replacing that with "StandAlone" as I have done, and then issue the 'service proftpd restart' command and try your FTP again.
To give you a better visual example, I made an excerpt of my current proftpd.conf, which can be accessed at http://www.n3twork.net/txt/sys/proftpd-conf.txt
Hope this helps ya. Best of luck.

Actually, in hindsight, both Telnet and SSH services may be turned on by default. It's been such a long time since I've had telnet open that I can't exactly remember, but I'd still try and SSH to your IP address and see if you get a login prompt.

It appears that I can log in via SSH not only the server but also the site. I'd add a link the a screen shot but I don't have enough posts.
Received the StrongBolt2 USB key yesterday so hopefully they'll let me know what I need to do to get that installed sooner than later.
Thanks for the help so far!