is anyone else experiencing billing problems with Aletia since JaguarPC took over?
after 15 days and 10+ requests via email they still haven't cancelled one of my accounts. (and kept charging me)

aletia ppl where terrific, these new guys are as bad as it gets.

don't give your credit card number to JaguarPC!!! :angry:

Have you had any response at all? They (JaguarPC) handled a billing matter for us quite well last year, so if you haven't actually gotten a response they may be unaware of your cancellation. If you have...ignore me. :-)

Gary

Try to contact JaguarPC via this forum. Do a search on Jaguar & you'll get his username

Originally posted by marioletto
is anyone else experiencing billing problems with Aletia since JaguarPC took over?
after 15 days and 10+ requests via email they still haven't cancelled one of my accounts. (and kept charging me)

aletia ppl where terrific, these new guys are as bad as it gets.

don't give your credit card number to JaguarPC!!! :angry:

former aletia better than current staff :rolleyes: , if you say so. Anyways, there is no request that has been sent 10 times to sales (which is where you need to send it to cancel) . Please PM me or email me with your site name and order Id

admin@jaguarpc.net

Greg i e-mailed you two days ago at admin@jaguarpc.net ...and i still haven't heard from you or any other Jaguar Reps! are you receiving my emails?
please let me know asap
thanks
m.

Sometimes it takes a little time to take over a company and get it all running smoothly..


Just wait a little :cool:

admin@jaguarpc.net does not equal sales@jaguarpc.net right?

Originally posted by IT Hosting
admin@jaguarpc.net does not equal sales@jaguarpc.net right?


Well, no; but Jag told him to mail him at admin@jaguarpc.com, and he said he did that 2 days ago.

Many people wrongly send helpdesk requests to sales, etc. I think host need to have something in place to catch that, such as a program that would search all sales mail for words and phrases like "cancel" or "server down". If not, I'd suggest they look at their sales mail at least within 24 hours to alleviate this problem.

Originally posted by IT Hosting
admin@jaguarpc.net does not equal sales@jaguarpc.net right?

No, but I had a an email meltdown and lost quite a bit of mail. Not to worry, we've pm'd each other quite a while ago and Im taking care of this for him.

Originally posted by Jag


No, but I had a an email meltdown and lost quite a bit of mail.

Not trying to be mean, but why didn't you say that in your first response, Jag, instead of just saying that you hadn't received any mail from him?

Glad you got it solved, though.

He had the mail meltdown afterwards..... duh...

Originally posted by edude
He had the mail meltdown afterwards..... duh...

He didn't say that. That's an assumption on your part.

Originally posted by chrisb


He didn't say that. That's an assumption on your part.

To be fair, it's also an assumption on your part to assume it was prior. Anyway, a good suggestion about flagging emails in support or sales for the other. However, it's also reasonable to just have any staff online receive any emails (everyone gets copies) and someone can forward the email to the other department to be taken care of if they aren't able to handle it. Definitely something is suggested to prevent any misguided client emails needing urgent support from ending up in a sales queue for too long, no matter the method, is a good suggestion. The same holds true of any abuse reports, etc.

Damn my brain is too small to go into a long discussion explaining things but here it goes....

Jag replies to the customers post:

Jag quote:
--------------------------------------------------------------------------------
Originally posted by marioletto
is anyone else experiencing billing problems with Aletia since JaguarPC took over?
after 15 days and 10+ requests via email they still haven't cancelled one of my accounts. (and kept charging me)

aletia ppl where terrific, these new guys are as bad as it gets.

don't give your credit card number to JaguarPC!!!
--------------------------------------------------------------------------------



former aletia better than current staff , if you say so. Anyways, there is no request that has been sent 10 times to sales (which is where you need to send it to cancel) . Please PM me or email me with your site name and order Id

admin@jaguarpc.net

Customer replies to jag:

Greg i e-mailed you two days ago at admin@jaguarpc.net ...and i still haven't heard from you or any other Jaguar Reps! are you receiving my emails?
please let me know asap
thanks

Jag replies again:

Jag quote:
--------------------------------------------------------------------------------
Originally posted by IT Hosting
admin@jaguarpc.net does not equal sales@jaguarpc.net right?
--------------------------------------------------------------------------------



No, but I had a an email meltdown and lost quite a bit of mail. Not to worry, we've pm'd each other quite a while ago and Im taking care of this for him.







By the looks of it Jag was referring to not receiving any e-mails to the sales e-mail address from the client....... in the first post........


Afterwards he tells the client to e-mail the admin e-mail address, than he has a e-mail melt down on the ADMIN e-mail address, so he explains it to the client!

Get it?



/ahh my brain hurts.


m.


Originally posted by chrisb


He didn't say that. That's an assumption on your part.

I can still remember when JaguarPC took over Palmversa.. they didn't do it better at that time. They kept asking me if I'm a customer of their company (three times?), ask me for our credit card again (even though Palmversa had it), made changes I didn't ask for. And the best part they suspended our account without a warning (of course they said there was one, but i haven't seen any) 1 or 2 days before our auction closed (we have a stamp website). And then one time the site was down for hours.. actually not just one time.. JaguarPC, the webhost from hell :angry:

anyway now a happy customer of another host .. :stickout

Maybe your experience was onceoff, and purchasing a another host alot of problems come with it and confusion, JaguarPC is no webhost from hell, they are certainly one of the best hosts around if not the best, i used them back in 98' i believe, and i have never used a better company, you can't go wrong with them, and they have been around a long time, thats proof enough.. Greg runs a damn good business with excellent support staff, i'm sure there was some confusion on both sides with your issue, and all the facts were not revealed.

Thanks edude,
Anytime you take over another operation there are bound to be inconsistancies or gaps in the records since I doubt any two places practice the same type of record keeping. We can only do so much to fill in those gaps and need clients to assist us with the rest sometimes, if they dont then we must assume the account is closed or the client just isnt going to pay....at which point we would suspend service.

For every upset client I promise you there are hundreds of very happy clients. When you have thousands of clients you are going to see some upset ones. Its also more common for the upset client to rant in a forum than it is to see a client just bounce on a forum and say "no problems with my hosting...things are great" but it does happen.

I would have never seen this post since I have not had time to be on wht much since we took over Aletia but a few friends pointed this one out to me. I would just like to say to any clients that posted here in this thread; If you didn't have the best hosting experience with us then Im sorry and hope you have better luck next time. If you have had a good experience dont worry about negative forum posts ....just keep the referrals coming ;)

Regards
Greg