Can anyone recommend a quality support ticket system with the following:

1. Support tickets can be handled by email, customer isn't required to first create an account and login to the help desk but instead can simply email support directly i.e. support@host.com.

2. Customer receives an automated response with a new ticket number and customized message after a support request is mailed.

3. Tickets can be handled by support staff through a web interface and an email client is not required.

PerlDesk (www.perldesk.com) has all of the features you listed.

Just read the readme file, and it details how to set up email integration so you can email support@domain.com to lodge a ticket.

Perldesk is very nice. Im also going to use that when I get my server this week :D

Yes it is ShockHost!

What makes it even better is that it's free!

We've been using perldesk for a while now and it does its job very well.

Originally posted by jameso
Yes it is ShockHost!

What makes it even better is that it's free!

Agreed, Now only if woman were that way ;)

Thanks much. PerlDesk looks good so I'll give it a try.

ShockHost: LOL, if only!

localhost: Give me a bell if you need help setting it up. I'll be glad to help out.

What about http://www.bestpractical.com/rt/ ?

Yes, i second or third or fourth, or whatever we are up to with PerlDesk ;) Yes, jameso is a heap of help, he helped me ;)

Good luck