 | View Full Version : live chat? Veronika 02-22-2009, 08:55 AM I am looking for application like "live help or live chat" to support or customers. If the soft needs to install something on the agent computer, it must be compatible with: linux, macosx and windows... Thank you! Veronika WebbyCart 02-22-2009, 09:01 AM Hi, Check out ProvideSupport.com Regards, Bobby inttellect 02-22-2009, 09:25 AM I agree with you. I'm also using " Providesupport.com " Well its well and good for live chat with the customers. Their plan starts from 15$ a month for one operator. Very cheap software that is. VbCrazy 02-22-2009, 09:40 AM I would also like to suggest Providesupport.com. We have been using it for months. Regards, Arun - HostLevel3 02-22-2009, 10:47 AM Providesupport is the best featured. empresasdehosting 02-22-2009, 11:00 AM www.triolive.com DexStation 02-22-2009, 12:52 PM Checkout LiveZilla. Its Opensource and free! I just installed it on my server and it works a treat http://www.livezilla.net/home/ dreamcodedesign 02-22-2009, 01:41 PM I would recommend LiveZilla, http://livehelp.stardevelop.com/, and http://solutions.liveperson.com/. All three are good solutions in my opinion. AquariusStorage 02-22-2009, 01:45 PM Provide support is very nice when it comes to Live Chat. The live chat included in the support suite of kayako is also very nice as well. Both are fairly cheap... If your budget is rather large, I recommend Live Person.. If you have no budget, I guess Live Zilla is alright :) inttellect 02-22-2009, 02:37 PM Provide support is very nice when it comes to Live Chat. The live chat included in the support suite of kayako is also very nice as well. Both are fairly cheap... If your budget is rather large, I recommend Live Person.. If you have no budget, I guess Live Zilla is alright :) You are right. When you talk about high budget, BOLDCHAT is recommended. They have complete customer support Solution. Bold chat, Bold Email, Bold Call ofcourse. Their software suit is very helpful to get in touch with customer, you can call or receive with your landline number through your PC suit. The call you reciving to your land line will be redirected to your PC. So you won;t miss any calls even if you not in office :D [JSH]John 02-22-2009, 03:29 PM I recommend Stardevelop Live Help. I do not recommend Live Zilla as it uses a lot of CPU compared with other paid solutions. njoker555 02-22-2009, 03:56 PM stardevelop livezilla - free free free kayako all ones that I would recommend. @john - I'm on livezilla right now, it doesn't use a lot of CPU to my knowledge - I'm running it and cpu is low and ram is around a 100mb which is alright since I have 4gb ram on my pc. Livezilla is still a great way to get started on live chat support since not everyone can get a budget to get a license for a paid software. Httpeasyhost 02-22-2009, 05:14 PM we use kayako to live chat and it work fine to us Rageki-John 02-22-2009, 06:11 PM I would also recommend Livezilla but it looks like it only supports Windows at the moment. SwiftModders 02-22-2009, 06:17 PM We switched to LiveZilla from ProvideSupport. While Providesupport is a great application, I find LiveZilla to be especially beneficial for any cost-cutting measure. ;) teachforjune-Scott 02-22-2009, 09:53 PM The OP said it needs to be compatible with linux/mac/windows, so livezilla is out. I would also recommend providesupport. The only problem is their don't keep track of stats which is the biggest downfall about them. |