My story with Godaddy started two days ago.
There is this domain I had for a client. It was registered with MyDiscountDomain, which I advised him to transfer to GoDaddy (a big mistake on my side, sorry).
First I wanted to forward the domain to another hosting service. Domain has a high traffic ranking, so every day there is a $10 loss.
I changed the domain forwarding (302) which didn't work, calling in (customer rep seemed a bit arrogant, but don't quite remember their name). Anyhow they said that the nameservers must also be changed if I wanted the domain to be active. OK, I changed the nameservers to Godaddy.
For an entire 28 hours I waited thinking OK, its propagating, no problem if GoDaddy is making money off my domain.
Today, domain is still in parking, so I said let me give them some more time and gave them a call just now.
I spoke to frank and told him about the problem. They said OH you need to update the A name server to XX.X.XXX (their IP). It will take another 24 hours. I tried to get an apology, but like and idiot he blames me for the error and said I should've known to update their A Host to the XX.X.XXX IP or to call them to get them to fix it (who calls their domain name service after each change??) I tried to explain to them that such info isn't in their FAQ or Knowledgebase, but still, I am at fault. $20 isn't much, but come on, at least say sorry our system didn't automatically update the DNS, it won't happen again.
Seriously, I am going back to MyDiscontDomains even thou they are charging two bucks more (you get what you pay for).
/rant
Peace,

I've already had one of their supervisors telling me that it didn't bother him how long issues took to resolve since he's paid hourly. Once a company like GoDaddy steps out of the realm of trying to be a domain company and out in the limelight with nascar and superbowl ads you know they have better things to do then take care of customers. GoDaddys main business is probably advertising revenue at this point with all the parking they have.

You are not the only one to have problems with GoDaddy, their behavior is documented on many websites, such as:
http://nodaddy.com/
I have no idea why GoDaddy is so popular

Their popularity isn't what is keeping them going. It's the advertising and the parking. If GoDaddy had to run on customer referrals and word of mouth I don't think they'd be where they are today.
It's the only domain company I know that has the owner blogging about his affairs while his customers are usually getting blown over by HIS customer service. The GoDaddy employees that I have spoken to on a personal level that no longer work there claim they never got close to Bob. So im not why he blogs like he's willing to hear what you have to say, his employees don't even know him.

We've personally never had any issues with GoDaddy. A good chunk of our domains are registered with them and we continue to do business with them on a monthly basis. They have provided us with discounts on bulk domain registration that no other domain registrar has been able to even come close to matching.
Generally, we're registering 4 to 12 domains at a time and when it comes down to pricing, $20 for 4 domains (.com, .net, .org and .info) isn't that bad of pricing for the first year. We know it'll be more after the first year, but it makes for a low-cost first year over paying full pricing with any registrar.
Perhaps they are indeed making money off advertising, however, can you really blame them for expanding and wanting to increase their revenue?
If we had a deal with Nascar or any other big name brand that brought in revenue for us, we'd surely be taking it on. You have to also consider that GoDaddy started as a domain registrar, so that is their core service.
In *any* industry, you're going to encounter arrogant staff as 90% are paid hourly. Only the *top dogs* of the company are salaried in most cases.

It's not expanding, it's alienating. When you alienate the customer base that got you to where you are more then likely it'll become a problem down the road. Look no further then all the large corporations filing for bankruptcy, they all started somewhere and now they're all ending, alot has to do with how they've conducted themselves through the years.
GoDaddy has treated you well with pricing but have you ever had to get support off of them? Indeed the larger a company is the more issues your going to have, im pretty tough against how PayPal handles it's customer service issues as well but I don't know what's worse. Having phone service with people that don't understand english (paypal) or having phone service with people don't care about the job they are doing (GoDaddy).

I've honestly never had to use GoDaddy's Support System simply because things are pretty straight-forward and where they need to be. I don't use their hosting or other services as I personally have no use for them. They, like every other registrar, add them for additional income and label them as VAS (Value Added Services).
Personally, the only time I'd need to phone or contact them would be in the event there was a problem with their control panel. We generally "set and forget" when it comes to domains as once we've edited the domain settings to our liking, we're done and concentrate on business as usual.
For domains, they've been great. No troubles. No support needed. No conflicts. Perhaps one day I will have an issue, but in the years I've done business with GoDaddy, I've never had to even think about contacting them. Mileage certainly does vary, but I speak highly of them as they've always treated both us (as a company) and myself with respect and provided us with exactly what we need.
When we need to register a domain, their system does its job. It checks the domain availability, presents us with a discount on additional domains (that we're going to register anyway) and let's us pay for them. Once we've paid, we edit the info. as needed and go on with our day.

I am sure the majority of customers are happy and godaddy is very cheap. However, the true test of any service is what happens when things go wrong, and things eventually do go wrong, in this situation godaddy has proved to be very far from adequate.

I have found Godaddy to be the fastest out of several registers I use to transfer names or update name servers. For transfers they let you release the name early with the Transfer feature in your account. I have not had much to do with their customer service but I did have big problems with the auction service, it has many flaws in the bulk domain listing service.

They have provided us with discounts on bulk domain registration that no other domain registrar has been able to even come close to matching.
Trust me, that's because you have not been looking around enough. These days, "bulk discounts" no longer exist in domain registration when you basically get the same "everyday low" price whether you register 1 or 1,000 domains.
I've honestly never had to use GoDaddy's Support System ...
Personally, the only time I'd need to phone or contact them would be ...
but I speak highly of them as they've always treated both us (as a company) and myself with respect
Just curious why you would speak so highly of them when you have BARELY interacted with their customer suppport staff.

I am sure the majority of customers are happy and godaddy is very cheap. However, the true test of any service is what happens when things go wrong, and things eventually do go wrong, in this situation godaddy has proved to be very far from adequate.
Very true.
I have found Godaddy to be the fastest out of several registers I use to transfer names or update name servers. For transfers they let you release the name early with the Transfer feature in your account.
While it is true that transfer away is expedited with their allowing release as a LOSING registrar, updating nameservers has little to do with registrars, because EVERY even half decent registrar is submitting their batches in less than a few minutes for sure these days.

I have used godaddy for a very long time and have never had any problems with them. They do provide very big bulk discounts (I beleive I have gotten up to 40% off before...) The very few times I have needed to use their support system I had no problems with it, and they resolved my issues very quickly.

I had trouble with GoDaddy when I opened my account - my fault I think - but the customer services were excellent imo, very helpful and it was sorted within 24 hours through a few support tickets/emails.

I personally don't like GoDaddy's Domain Control Panel system.. it sucks major ***!!!! it's moronic and slow.. but i have to say they did help me get out of Registerfly.com (remember that big kappoooff!?) .. and so i owe them a lot for helping me work out my transfers w/ enom/regfly etc.. so for now im sticking w/ the Daddy lolz

I left GoDaddy for two reasons:

1. The Buying Process
2. The Control Panel

I'm glad to pay 30-50% more for a domain from a registrar that does not have GoDaddy's business model.

With GoDaddy it's all about selling domains as a loss-leader and getting you in the cross-sell and up-sell process.

This produced the worst buying experience possible, and drove me mad. Page after page after page of **** I don't want to see.

I just don't have the stomach for it.

Blaming GoDaddy is the easy way out and seems to be the fashion these days. Like blaming microsoft for everything.

From the wording of the OP it sounds like he was asking for the wrong thing and didn't quite know how to describe what it was he wanted. That makes things difficult for both sides. Transfers, forwards, parking, 302s are all different things but the terms seemed to be thrown around a little loosely by OP.

-- Mike

This produced the worst buying experience possible, and drove me mad. Page after page after page of **** I don't want to see.

You simply scroll down to the bottom (ctrl+end) and click "No Thanks" and this will take you to the checkout page ;)

I have used them since 2000 (maybe earlier) and have never had a problem with them. I do agree the more "work" they do on their site, the worse it gets. It is getting terribly slow when managing domains etcetera. Although normally I only buy domains and change nameservers…then forget about it .

Trust me, that's because you have not been looking around enough. These days, "bulk discounts" no longer exist in domain registration when you basically get the same "everyday low" price whether you register 1 or 1,000 domains.


Uhhh, WRONG! Godaddy actively gives discounts.

Buy 6 domains or more and SAVE up to 63%***!

I've used godaddy for years as a domain registrar with no issues. I've had servers from them and they were...well they sucked, but godaddy isn't a real web host imo, so I couldn't expect much less.

Personally I love godaddy and will continue to only purchase my own domains from them (others domains, I'm an enom reseller).

The only thing I dislike of GoDaddy is their claim that they accept PayPal, but lo and behold, they only accept credit cards through PayPal, and not funds in your account. At least that was my experience, I don't use them very much.

The only thing I dislike of GoDaddy is their claim that they accept PayPal, but lo and behold, they only accept credit cards through PayPal, and not funds in your account. At least that was my experience, I don't use them very much.

Mine works for me though my bank account.

I am starting to buy new domains over @ name.com now, simply because it's much nicer to order, and their control panel is simple and less cluttered.