Hi people,

Okay can you please reply to this forum we feedback on the infromation below..

Okay would Uk web hosts be interested in:


Outsourcing the whole of your technical support department.

E-mail / Ticket support.

£49.95 - we'll waive the setup fee if your business signup for 3 months contract.

£99.95 - for 75 clients provide tier one support

Telephone Support.

£49.95 : we'll waive the setup fee if your business signup for 3 months contract.

£199.99 : 75 clients

9 - 7pm support via telephone
option of 0800 freephone local or national rate number
Customised Telephone answering (Hello, company xxx how can I help.


We are currently writing a business plan
and would love some feedback

Thanks for your support Guys!

are these prices monthly? yearly? what?

Oh sorry about that

all per month..

A few things for you to consider

Why would I want to pay you to do 9 - 7 when this can be done easily in-house.

A useful service would be 24 hours

Why just UK company's if your providing 9 -7 UK time then it's middle of the night in the US. This could be a cheap alternative to a US based company rather then employing techs to cover 24/7

Is this 365 days a year?

Who pays for the 0800 calls? Is this including in the £49.95.
Might be better to offer 0870/0845 numbers as well. Try http://www.netfreestuff.com the numbers are free and there's no call charges

Good idea, however I think it needs a little work still.

HTH

Hi isolsdotnet

thanks for the constructive critiscism.

This is the kinda thing I need...
any one else...?

If you don't make a solid business plan the bank it gonna give u a second chance...

I cna provide 0800,0870 or 0845 numbers and even virtual switchboards and auto attendance etc - let me know if interested.

We got our 0870 from donphone.co.uk
We get 1p per minute on the call share and pay no rental for the number.

Gordon

Originally posted by WebAssistUK
I cna provide 0800,0870 or 0845 numbers and even virtual switchboards and auto attendance etc - let me know if interested.

:spam:

Originally posted by GordonH
We got our 0870 from donphone.co.uk
We get 1p per minute on the call share and pay no rental for the number.

Gordon

Hi,

We having been looking at this sort of thing. Do those guys have any connection with Donhost???

How have you found the service?

Hello
No connection except they are also in Doncaster (hence the name)

There is no service issue as these numbers either work or they don't :)

We have had ours for 2 years with no problems.

Gordon

I think we are going to give them a try :)

We actually currently offer a similar service for a number of UK based hosting providers, (although we do not advertise the service), and were planning to put our outsourced support under a different brand.

We currently do 24/7 telephone and email support for clients (mixture of contact methods, SLA's etc), with pricing starting from £1 per end user per month (£300 minimum) including 24/7 telephone/email/tickets (0870 number for contact purposes).

Interestingly, this service works best with customers we also manage servers for, as it enables us to deal with issues all the way from 1st line, up to the regular stuff we do system administration wise. IE, in the event of an issue, our support team spots it and often resolves it on the server before even the client or other end users know there is a problem.

We definetly believe there will be strong market growth in providing this kind of service in the UK marketplace.

For 0845, 0870 & 09** numbers, look at www.kalnet4u.co.uk (http://www.kalnet4u.co.uk). If ound them to be very helpful and the revenue share is greater.

I have no connection with the above company, other than being a satisfied company and once sharing a host with them :)

HTH

Originally posted by WebAssistUK
I cna provide 0800,0870 or 0845 numbers and even virtual switchboards and auto attendance etc - let me know if interested.
Hi :)

Here's the rules (http://webhostingtalk.com/misc.php?s=&action=forum-rules). Read the part about promoting your services in this section of the forum -
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