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View Full Version : PlanetDomain WHMCS Module PROBLEMS


toxicdav3
01-13-2009, 11:02 PM
I need some help just cannot get it working! Contacted both PlanetDomain and WHMCS no help at all :(
Domain Registrar Error
Error Code: 411 - Field incorrectly formatted | user.phone ...
You have to have 1 number area code then your phone number. Looks like I have to edit nearly every client's profile because 90% of them don't enter it correctly.
An Error Occured
Error Code: 412 - Value not unique | user.username
The username is the clients first and last name limited to 15 characters. Turns out a lot of my clients names has already been assigned to other users.
An Error Occured
Error Code: 420 - Operation failed | com.primus.tld.register.RegisterException: completed: NO
Finally just cannot register a domain.
Help please!!! I would fix this stuff myself but the module file is encrypted.

woods01
01-13-2009, 11:35 PM
Wouldn't it be better to just contact PlanetDoman?

toxicdav3
01-14-2009, 12:22 AM
Contacted both PlanetDomain and WHMCS no help at all :(
Already have ^^

woods01
01-14-2009, 02:29 AM
Perhaps you should consider another domain program then. If they aren't willing to help you with this, what do you expect from them in the future as you do business with them, PlanetDomain that is?

rony
01-14-2009, 04:12 AM
Incorrect phone numbers is always a problem, I suggest to use a regular expression to "map" them to the format planet domain wants.
Regarding the username, how about a unique pre- or post fix which is a short for your company, e.g. cev_username

toxicdav3
01-14-2009, 04:59 AM
how about a unique pre- or post fix which is a short for your company, e.g. cev_username
Yes that's what I was thinking but I can't edit the module as its encrypted!!!