Hi there,
I hope someone can help with this frustrating problem...
I own a .com domain which I bought together with hosting from Netfuse.co.uk in Dec 07.
When I noticed it had been down for several weeks, and my many inquiries about this had all been ignored, I signed up with Freezone to transfer in my domain. Freezone say I need the authorisation code for them to complete the transfer in, which I am unable to get cos Netfuse aren't communicating.
Now, I don't really understand about Resellers and so on... but my Registrar is Tucows, and one of the middle men is Soluzions.
What should I do now? :confused:
Thank you! :)

Hi there,
I hope someone can help with this frustrating problem...
I own a .com domain which I bought together with hosting from Netfuse.co.uk in Dec 07.
When I noticed it had been down for several weeks, and my many inquiries about this had all been ignored, I signed up with Freezone to transfer in my domain. Freezone say I need the authorisation code for them to complete the transfer in, which I am unable to get cos Netfuse aren't communicating.
Now, I don't really understand about Resellers and so on... but my Registrar is Tucows, and one of the middle men is Soluzions.
What should I do now? :confused:
Thank you! :)
If the provider is a TuCows reseller as you said. Just ask TuCows to help you out. http://helpcenter.tucows.com/Email.php They will be able to give you the EPP Code.
All the best,

The email help facility doesn't work!! There's always a fatal error message :rolleyes:
Is it right to go through Tucows or will they just pass the buck on to the reseller?

The email help facility doesn't work!! There's always a fatal error message :rolleyes:
Is it right to go through Tucows or will they just pass the buck on to the reseller?
Sorry about that customer.support@tucows.com . They will be able to help you out. The message goes directly to TuCows not the reseller. Just explain to them that the reseller will not communicate with you.
All the best,

Thanks for your help!

Thanks for your help!
Yup no problem. :) Let us know how it turns out.
All the best,

I would suggest that you transfer your domain directly to a domain registrar such as NameCheap or GoDaddy instead of to your new host to avoid this type of issue in the future.

Cariva, let me know if you're having trouble getting a response from support. I'm the Community Specialist for Tucows/OpenSRS and might be able to expedite the process. You can email me directly at jmcnallyATtucowsDOTcom.
James McNally
Community Specialist
Tucows/OpenSRS