Hi folks,
I'm trying to do something in Kayako that seems fundemental to me but their tech support says that it's not supported.
I have a website where at the bottom of every page I want a "report a problem with this page" link that will create a Kayako support ticket.
When the user clicks the link I want to redirect to the create a ticket page in Kayako and *somehow* pass the page information into the ticket for our support agents.
The only mechanism I've found is to post directly to a department's ticket creation page and pass the data in a form, field named "message". This will pre-populate the message box with the data.
Is this the best we can do?
Thanks much,
Jerret Kinsman

I don't know - WHT is obviously running a plugin that creates a Kayako ticket automatically, as one is created in their helpdesk when you report a post.
Other than that, though, the best I've seen is pre-populating the message box, like you mentioned.

Thanks. I looked at their "report" a post page's source and it looks like they use something completely different to handle creating the ticket.
They probably collect the data before-hand via their own submission page and then generate and submit their own post to create the ticket in Kayako.
I suppose that would work. It's too bad Kayako doesn't have a couple aux fields we can't just use.
Best Regards,
Jerret Kinsman

Jerret - If WHT uses a vBulletin plugin to automatically post reports into the helpdesk (And it is automatic, mind you), then you wouldn't be able to see the source, as the code making the helpdesk ticket would likely be PHP, maybe coupled with Curl?

Create a standard PHP script and log the referral page, have it send the results to an email address and pipe it to Kayako.

Create a standard PHP script and log the referral page, have it send the results to an email address and pipe it to Kayako.
That works better. No fancy things required. Just make sure the link sends email; piped to Kayako.

Agreed - Much simpler than my original ideas :)