I've been waiting and waiting for Webreseller.net to put up a new site because I've been told that they can't tell me what kind of routers, switches, network connections (other than saying we use Yipes)....etc until it is up.

They told me they could get me pics of the new datacenter months ago and I haven't received them yet after asking many times.

Do any hosts out there that use Webreseller have pics of the datacenter and know some of the info I'm looking for?

Most hosting companies boast about how great and secure their network and datacenter are, but I can't seem to get webreseller to tell me anything.

Why do you want to know?

Originally posted by 7out
They told me they could get me pics of the new datacenter months ago and I haven't received them yet after asking many times. Well if a company wishes to offer that information to the public that should be up to them. Nothing against Webreseller.net but if they told you they would send you the information they should have. I have to ask you why you would continue to pursue this mater if they are unwilling to divulge this information. There are just too many other providers to choose from.
Most hosting companies boast about how great and secure their network and datacenter are, but I can't seem to get webreseller to tell me anything. Unfortunately you can not always go by what is on a host’s website. There are some hosts and many more resellers that boldly lie about their data centers. This incident from just last month comes to mind where a host was claiming they owned there own data center and had a picture of it up on there website. The problem was that the picture was that of NTT/VERIO’s Network operations Center http://www.hostingviews.com/article.php?sid=38

These are the kind of people that give hosting a bad name.

It has been a few months that webreseller has been promising a new website with all of their network details. I asked before the move and I was told to wait until the move is complete its been a couple of months since the move and yet there is no new site neither they will tell what is running on their datacenter all they know how to say is we have Yipes. Of course some people say if their service is good this shouldn't matter but I see no reason why they are hidding those details.

Photos will be in the new site, the following link is a preview of the new site (all links have been turned off):

http://209.120.181.175/index.html

Looks good :agree:

I wanted to know because I was going to do some reselling. I was told I would get all this info just by asking sales. I ordered before the move...went through the move....waited....asked again and again....waited some more.

It was easy to put me off by just saying we'll give you pics and details of the new place once we're in it. Then when they are in it they just just stopped answering emails about it.

I'm not reselling for them right now, but I do have a dedicated box there with a few personal/friends sites on it. I was planning on starting in hosting months ago, but there is no way that I can put up a site that says "buy my web hosting....we are in a really nice place with good equipment...honest we are. Pictures...don't have any. Hardware....don't know....I'll get back to you in 3 months.

I am looking in to new datacenters right now.

I know for a fact in Australia ( I know there not in Australia but anyway) That a datacentre that house Government servers can not be photographed at all.

Maybe this is the case, or maybe it doesnt work that way in America. No idea.

I dont know anything about webresellers so yeah dont know what say.

Regards
Phillip

yea i always wanted pictures /mrtg myself.

I can live without picutres, but when will the mywebreseller.net be up?

Quite honestly, photos will be available with the new site. We have not made photos available because we just finished a move and many things were in disarray and felt it would not be prudent to offer photographs like that.

The launch of the site is expected VERY shortly, this will include the members area, turn key solutions area, Pro Services, photos, and ALL NEW servers including Xeon Processors...

Thank You
Robert Greenawalt
CEO / President
WEBRESELLER.NET

As an add on, we do own our own data center, everything in our data center, and fully manage the center...

I will say that one of the reasons I went with RackShack over WebReseller is that I liked RackShack's approach of showing many photos of their datacenter (as well as webcams now) and also even better, I like to be able to see all their MRTG graphs of their GigE lines so I can see what the network capacity vs. usage looks like in real time. Of course, if webreseller chooses to not show any pictures/info, I suppose the proof is in the performance and existing customer recommendations, but as a first time customer I prefer to see the information, graphs, and pictures than take a leap of faith.

--...enron?

I should also have said that I went with RackShack 4 months ago and at that time webreseller also said they would have pictures soon as soon as they moved into their new datacenter so it has been a long while. The new site template looks great though I will admit. Robert - any chance you will have your own open forums any time soon?

That will also be in the new site...

Originally posted by webreseller
That will also be in the new site...

just curriuos how long is "VERY soon" ?? its been 4 months so this could be a lot of different time frames just wanting to get on same one as you :)

Last I heard, we are looking at Monday, the site had undergone many changes in design till a final one was picked

Originally posted by webreseller
Last I heard, we are looking at Monday, the site had undergone many changes in design till a final one was picked

It'll be good to see mate. The service is certainly strong, and there's no complaints about the few support tickets we've raised, but we're looking forward to this community you've been tempting us with for a few months.

Cheers

Gary

I checked out the preview site and it looks great, except for one thing... the text above the cs woman on the right said "superiror customer care" :D

Webreseller / Robert

Are you guys going to email current customers with your new service offerings any time soon? If the site is going to be done design Monday then you probably have all the pricing and services in place already.

Or do we just have to wait like everyone else?

A post will be put on WHT, prices will only be released when new site is out

Can I recommend that you first email your clients and give them first shot at the new packages, then post on WHT. Loyalty is a key virtue :)

-Steven

what does webreseller plan to do about plesk 5.0? i have submitted tickets 2 times and they said email sales and i did that with the email they gave me with never a reply.

just currious as i never have gotten response figured this was the webreseller thread so why not ask here ;)

Sounds good Rob :) Thanks!

I got them to upgrade to PLESK 5. It took me 2 emails to sales giving them the authorization to do this and the authorization to charge my credit card. Their fee is a one time $49.95 per server.

Originally posted by DougK94
I got them to upgrade to PLESK 5. It took me 2 emails to sales giving them the authorization to do this and the authorization to charge my credit card. Their fee is a one time $49.95 per server.

yes i just got that info via pm from webreseller

thanks though.

Colocation facilities are one thing, I mean, not too many companies have the $$$ laying around to build a nice datacenter.... that's why we are proud of our datacenter relationships. But I'm curious about something else...

How many colocation companies out there actually operate their own network? How many *claim* that they operate their own network but really don't? We started as a backbone provider, and colo came secondly, so our strength lies in the network. I've looked at some of the competition, and while everyone talks about BGP and "their" network/backbone, I've found that very few have anything more than a connection to a provider that they are reselling. For example, with the company in this discussion, a quick query on a route-server of choice (route-views.oregon-ix.net is a good one) will reveal that they in fact don't operate any kind of "network" and that they don't even have an AS announcing any netblocks:

br01.lax01#sh ip bgp 66.54.216.242
BGP routing table entry for 66.54.216.0/22, version 24470341
Paths: (6 available, best #3, table Default-IP-Routing-Table)
Not advertised to any peer
16631 6461 3356 6517
66.250.3.40 from 66.250.3.40 (66.28.1.19)
Origin IGP, metric 1000, localpref 149, weight 100, valid, external
Community: 1089930216
16631 6461 3356 6517, (received-only)
66.250.3.40 from 66.250.3.40 (66.28.1.19)
Origin IGP, metric 40002, localpref 100, valid, external
Community: 1089930216
25973 2914 3356 6517
209.189.126.241 from 209.189.126.241 (129.250.46.21)
Origin IGP, metric 0, localpref 149, weight 100, valid, external, best
Community: 190972324 190973904 190974904
2914 3356 6517, (received-only)
209.189.126.241 from 209.189.126.241 (129.250.46.21)
Origin IGP, metric 0, localpref 100, valid, external
Community: 190972324 190973904 190974904
25973 1 6517 6517 6517 6517
4.25.13.61 from 4.25.13.61 (4.24.1.76)
Origin IGP, metric 100, localpref 149, weight 100, valid, external
1 6517 6517 6517 6517, (received-only)
4.25.13.61 from 4.25.13.61 (4.24.1.76)
Origin IGP, metric 14418, localpref 100, valid, external

Now before I'm flamed into oblivion, I'm *not* saying this is a bad thing, or anything's wrong with it per se, and I'm not trying to pick on anyone. I just bring this up as a point of conversation.

Grant

What company are you talking about.

If its webreseller, they own and operate there datacenter. They custom built it. I know this because ive been there.

Now that's a datacenter:)

Check out the tour.

Oh yeah...the mods will probably zap your post saying not to advertise unless you are in the advertising forum.

I don't think he was saying that. I think he was stating that Webreseller just plugs in their datacenter to a Yipes connection and that his company owns the regional backbone they are on.

Something like that....I don't know....maybe he'll tell you what he meant.

There are very few companies that own their own fiber and networkk backbone. We, as a matter of fact, lease about 5 miles of fiber. This fiber IS NOT owned by Yipes, it's leased by us. So to answer the question as Jbiz said, "we have built our data center from the ground up" we own everything, from the cooling systems to the drives on every servers and everything in between.

I could careless about pictures of the datacenter. I have servers with both RackShack and Webreseller. They are both great companies. Webreseller has never pulled any of my machines off their network without notifying me first. :)

Simply look at the 'show bgp <ipnumber>' output from Mzima's post.

The total lack of Webreseller's AS number coupled with both IP numbers (209.120.181.175, 209.120.181.175) and the AS path belonging to Yipes indicates to me that Webreseller's "network" is a virtual one. They are not running BGP.

Moreover, a simple search of this forum revealed at least one of their customers domain names. After resolving the IP number and running it through ARIN guess who the IP number ultimately belongs to? Yipes.

More smoke and mirrors - unless these IP numbers are not being hosted at their Datacenter. To use BGP you need your own AS number.

Please prove me wrong by posting an IP number that has multiple AS numbers (incicating they are multihomed) leading up to Webreseller's AS number. This should be simple if they are not blowing smoke up our collective a**es.


Reasonable

Well yipes is full bgp in its own self and currently we use Yipes as our carrier.

Yipes is a combination of level 3 and genuity.

Even if we braught another carrier over the same fiber as yipes if yipes goes down they both would.

So actually what we are waiting for is Verizon to run fiber from the opposite side, and at that point we will add another carrier.

Currently we use yipes, no one is disputing that. This has nothing to do with us building our own datacenter, bringing in our own cooling and backup.

Quite honestly, we are not even going to dignify you with a detailed response... We know what we have and YES, we do get our IP's from Yipes.. If we chose, we would not have to, from a management point of view this does make it very easy...

Why is it that someone make a very fair request (photos), and someone like Reasonable has got to take this so far out context it's ridiculous.

You could have cogent, verio, uunet, or whatever provider you want, the bottom line is:

Without your network being managed properly, you don not have anything. We do everything we can to guarantee a very fast network.. BGP, yes, easily we could do it, however, for performance issues we CHOOSE to do the things the way we do.. We have Level 3 as a primary, and Genuity as a backup, and soon we will have 3rd in place...Furthermore, we have a rock solid ring that guarantees us our uptime.There is a reason why Yipes is able to give us a 99.9999% network uptime...

Addition information for you Reasonable , Yipes IS NOT a service provider in the typical definition.

If you would like, we would be more then happy to arrange a tour of our center for you since you seem to think that you know everything that we are doing...

I am very sorry to everyone if this message came across negative, however, all you asked was a very simple and fair request, and someone has to purposely post something to start a flame....

Wow. Did I not say (and this is a quote) "I'm *not* saying this is a bad thing, or anything's wrong with it per se, and I'm not trying to pick on anyone. I just bring this up as a point of conversation."

And when did I say anything about the facilities or datacenter? My question was regarding a particular network. I'm a BGP engineer, this is what I do for a living. Leasing fiber has nothing to do with the kind of network I'm talking about. I'm talking about routing and IP engineering (which is what I do).

To webreseller: I didn't claim to "know everything you're doing." I claim to know your routing policy (or rather, lack therof). It's a matter of public record, and indisputable. Your IPs are announced by Yipe's AS, which means you have no control over how they are routed. If Yipes went down, you'd be down.

See for yourself. Telnet to route-views.oregon-ix.net (which has full BGP route tables from many different providers). Do "sh ip bgp (your IP here)" and look at the results. Or do a traceroute from there... "traceroute whatever" ... each hop shows what AS is announcing the respective IP of that interface.

There seem to be some misconceptions here regarding the "ownership" of IP addresses and how that relates to BGP. In reality, it doesn't. You can "own" (actually, they are SWIPed to you, but that's for another story) IPs and have them announced by someone else's AS (ie; you aren't running BGP) and on the flip side, you can have a netblock of IPs not assigned to you that you can annouce via your AS (of course your providers have to update their prefix-lists, but you get the picture).

Again... I said nothing about your datacenter, facilities, cooling, etc. I was just talking about your network from an engineering standpoint. And it wasn't even really directed at webreseller, it just happened that you were a convenient example of what I've found to be very typical.

Grant

The post was not directed at you at all, it was directed at Reasonable

webreseller: OK, please accept my apology. :)

Grant

Why is it that someone make a very fair request (photos), and someone like Reasonable has got to take this so far out context it's ridiculous.I was curious too. For all we know your servers are in someone's office somewhere next to the watermaker with a stack of legal pads on top, but I suppose if the performance and uptime is there, that's ok too.

I just have to say that I live about 15 minutes from webresellers data center. I have been over there many times. I saw it during construction, during the move and after the move. It is a very nice facility with good security and high quality equipment. If anyone wants to confirm the validity of the data center please feel free to contact me, I'll tell you what it looks like.

Personally I don't care who owns the IP numbers. I know that webreseller is a great company and there won't be any problems with their connectivity. As a matter of fact the reason we have as many customers as we do is because their network produces faster ping times to most parts of the US and Europe than a majority of other data centers.

Keep up the good work webreseller!!!!

I have to agree I have been very happy with webreseller... The only thing I would highly suggest is faster reboots, it some times takes 2-4 hours to have my server rebooted. I would recommend working on that and you will be near perfect!

Guess the new site didn't make it up by Monday.

Robert/Webreseller...any new projection on the date, again?

Originally posted by 7out
Guess the new site didn't make it up by Monday.

Robert/Webreseller...any new projection on the date, again?

hehe i wonder when too.

I was just told by webreseller on AIM that they are going to do some beta testing tonight and it will go live when testing is finished.

Projected about 48 hours to live if things go well.

Rob I want to ask you onething.
How are you connected to the backbone?
As your provider is YIPES so can you do the reverse DNS setup. If someone wants to make the server anonymous so someone wants to hide the NOC.

As always a big secret about the datacenter. Not to bash webreseller their datacenter is great always fast never had a problem. But they never have a date its always next weekend or within a month etc...etc...... this is so unprofessional for a business not to have a deadline.

And yes Jolly they do have control over reverse DNS.

I Don't know why webhosting compines have to lie about what they have for bandwidth Etc.

just say what you have, most customers like small companies anyway.

we only have 2 Full T3 connections but for our customers that is all we need 90mbit of transfer is a lot. everyone gets caught up in OC3 this and OC12 that.
if a host has a few OCXX and claim to have their own datacenter I can Promise you that you have heard of them. point in case pair networks not a ton of bandwidth but a TON of customers. Ever hear anyone Complain about Pair I haven't

let's face it a new startup can't afford huge bandwidth and if they do they are going to be bleeding cash :)
Be honest if you are a Reseller Tell people CO Brand with your host.

--------
Sam
Infinet Hosting

Originally posted by Infinethost
I Don't know why webhosting compines have to lie about what they have for bandwidth Etc.

just say what you have, most customers like small companies anyway.

we only have 2 Full T3 connections but for our customers that is all we need 90mbit of transfer is a lot. everyone gets caught up in OC3 this and OC12 that.
if a host has a few OCXX and claim to have their own datacenter I can Promise you that you have heard of them. point in case pair networks not a ton of bandwidth but a TON of customers. Ever hear anyone Complain about Pair I haven't

let's face it a new startup can't afford huge bandwidth and if they do they are going to be bleeding cash :)
Be honest if you are a Reseller Tell people CO Brand with your host.

--------
Sam
Infinet Hosting

Hey Sam,
Webreseller owns their own datacenter ;) and they aren't a reseller so where are you getting your information from or was your post an in general type of statement?

-Steven

Originally posted by insiderhosting


Hey Sam,
Webreseller owns their own datacenter ;) and they aren't a reseller so where are you getting your information from or was your post an in general type of statement?

-Steven

believe it was just a general statement.

nope Just a Statment in General


______
Sam

Infinet Hosting

Originally posted by Infinethost
we only have 2 Full T3 connections but for our customers that is all we need 90mbit of transfer is a lot. everyone gets caught up in OC3 this and OC12 that.
if a host has a few OCXX and claim to have their own datacenter I can Promise you that you have heard of them. point in case pair networks not a ton of bandwidth but a TON of customers. Ever hear anyone Complain about Pair I haven't


I see your point, but we actually have quite a bit of bandwidth from many providers. Sprint OC-3c, AT&T OC-3c, Allegiance DS-3, Genuity DS-3 and OC-3c, Cable & Wireless DS-3, Global Crossing OC-3c, and Fast Ethernet to PitX. We also have an OC-12c on order with AT&T, plus some other plans.

The usual point of confusion I see is that hosts refer to the fiber ring capacity in their building - eg, a SONET OC-48 loop from the local Baby Bell.

But it's the purchased transit that really matters.

Kevin

Originally posted by WCSWEB
And yes Jolly they do have control over reverse DNS.

I won't name the company or person here but someone asked them to setup the reverse DNS setup just after the switched there backbone from UUNET to YIPES. Matt werner of webreseller tried his level best to setup the reverse DNS but finally he said that they can't do it cos there upstream provide the IP's and they have no control over it.

:D

Originally posted by WCSWEB
And yes Jolly they do have control over reverse DNS.

I won't name the company or person here but someone asked them to setup the reverse DNS setup just after the switched there backbone from UUNET to YIPES. Matt werner of webreseller tried his level best to setup the reverse DNS but finally he said that they can't do it cos there upstream provide the IP's and they have no control over it.

But how's webreseller connected to the backbone. What kind of lines are coming up to there data centre.

:D

Jolly, do you mean that webreseller doesn't have any control over the IP and couldn't setup any reverse DNS over it?

webreseller, could you please confirm about this?

Originally posted by twrs
Jolly, do you mean that webreseller doesn't have any control over the IP and couldn't setup any reverse DNS over it?

webreseller, could you please confirm about this?

Untrue. Webreseller has set up reverse dns for several of my IPs, and usually all within a few minutes of the request.

-Bob

Originally posted by TMX
Untrue. Webreseller has set up reverse dns for several of my IPs, and usually all within a few minutes of the request.

-Bob Same for me...they wouldn't delegate the authority for them though. Still, that's usually only a matter of convenience.

I'm not sure what this reverse DNS really is. Can someone explain how this makes the datacenter transparent?

I know the IP's are owned by Yipes!, so is this simply getting Webreseller to enter your company name under RWhois, so that instead of an IP Whois lookup on arin.net showing Yipes! and Webreseller, it would show Yipes! and my company name?

Thanks in advance.

Originally posted by twrs
Jolly, do you mean that webreseller doesn't have any control over the IP and couldn't setup any reverse DNS over it?

webreseller, could you please confirm about this?

I am talking about when they shifted there ISP from UUNET to YIPES it goes back to last year August.
I don't know anything for now.

Anyone knows how are they connected to the backbone?

Anyone have any info on the new site yet. I was told days ago that they were testing the new site and it would go live when testing was done.

Then I talked to someone who said they had a couple bugs, worked them out, and were going to test again.

Still waiting.

I'm sure they will release the site sometime soon. Getting a web site with a lot of information and services included in it can be a very daunting task.

Not to mention from a programming aspect, everything needs to work perfectly for everyone or else they will hear complaints.

Looks like their new site is up :) GJ on the site, it looks very good. Oh, and those datacenter pics everyone's been looking for are up too ;)

Datacenter pictures look great! Nice to see all good servers too (IBM/dell/supermicro)

yea it looks sweet.

on front page says dedicateds from 149 yet the lowest one i can find is like just over 200 on the redhat unmanaged i must be looking in wrong place?

If you are a reseller you get other prices through the portal depending on your level

Looks good, I see you have some new packages as well.

Just click on that ad on the front page and it will take you to the order form for the $149 server.

The site looks nice by the way. Still some broken links but the design is nice.

I clicked on upgrades/add ons and it is pointed to Proffessional Services.

Correct, add/ons Upgrades takes you to ProServices

If there are broken links, please let us know as we have gone over this in great detail checking.

Ok...I didn't know if it was supposed to go their because there is a proservices link right under that one that goes to the same place. I was expecting to see pricing for RAM and processor upgrades when I clicked on upgrades.

I haven't found any truly broken links. I was having problems with any pics on your secure https pages not showing up. I had all red x's instead of pics. I didn't know if you guys forgot to upload the pics to the https or what...but they are showing up now.

If I do find errors I will email them in, I will not post them here.

I notice all your new dedicated plans have unlimited IP's

Does this mean existing customers get upgraded from the old 24 block to unlimited?

Yes that would be nice....but I think not.... :)

http://www.webreseller.net/DataCenter/new_loc.jpg

Rob, you drive a Mercedes? :D

ALS hit it on the money, sorry, the unlimited IP plans are for those packages only.....

Acronym BOY if you must know :) I do not drive a Mercedes, I drive a BMW 540I.... Not a big Mercedes fan...

I can't wait to see my discount in the resellers area! I'm sure I can help out my fellow clients with some servers and rack in the $_$ for myself :D

jt

Is mywebreseller.net up yet? Or is that in the works still?

<- Curious

I know they are planning to release a resellers area, not sure if its still going to be called mywebreseller.net or not though.

Webreseller has posted on their site that reseller discount levels will be posted October 3rd....oh well. Does anyone have any info on those levels?

They are probably a little late getting that out. When a tech company posts they are going to have something ready, they should just tack on another week to be safe...

unless... you are hostgui.com,

Then you should tack on another 2 - 3 years.

Now the site says that the reseller program/member's area/mywebresell.net will be coming October 10th and we're already 5 days past that. And by the way I always tack on a month when webreseller posts a timeline and they have still to come in under one of my projections.

I beleive the discount for resellers is posted on their site.

From the Webreseller site.............
What makes a great reseller ?

Being able to deliver competitive pricing without sacrificing service, support, or quality.


that's just what WebReseller.Net is going to offer you

Deep discounts on products Marketing Information
Web Site Skins Free Setup on Many Items
Pre-Release Specials Bargain Center Access
Custom Documentation Logo & Site Aid Design
Third Party Discounts Discounted Software
Reduced Bandwidth Costs Priority Support Access
Referral Network (coming soon) much, much, more...

more to come in the next few days

1
Based upon your current level of reseller with WebReseller.Net you can achieve unheard of discounts on all products and services, free site design, marketing information with your logo and company information, access to a referral network. and much, much more.

HOW DO YOU JOIN:

Membership is free and easy if you currently have an account with WebReseller.Net. Based upon your current reseller level with us determines your placement in our membership level and your discount and benefit level.

Current Volume Monthly Reseller Level
$19.99 - $299.99 COUNTY
$300.00 - $1499.00 STATES
$1500.00 - $3999.00 COUNTRY
$4000.00 + WORLD

level of benefits to be launched October 10, 2002
..........................................................

This does not tell you how to access these new services or what your pricing will be for each level. I know what level I'm at by looking at the site, but have no idea what benefits that level gets me.

I'm sure it will come soon enough.

If I was the only one waiting on pricing then delay after delay would be aggrivating, but ok. Since I have customers waiting to know how much I'm going to charge them, it will not be soon enough.

Just in case anyone is still following this thread. No reseller pricing yet as of November 8th.