Hello,

Look, I'm kind of desperate because I forgot to pay for my domain renewal and my URL is gone now. I'm very much afraid that someone takes advantage and asks me to pay more than my 19 dollars or else I loose it for good. I contacted ENOM but they haven't replied yet and nobody seems to know how to help. I just want to pay right away and get back to normal.

My URL was working perfectly this morning and at noon it was gone.

Can someone experienced on this help me please?

Many many thanks.

José
quasoft@cable.net.co

Don't Panic :)

>>My URL was working perfectly this morning and at
>>noon it was gone.

That means that you have over a month before it's gone, and you still have time to renew it.

Some registrars will just turn the name servers over to theirs when a domain expires, just to shake you up to paying.

Who was it registered with? What's the URL? PM me if you need help.

Depending on when it expired, that should determine your level of anxiety over this. If it just expired, you should be good. If this expired a while ago there may be a problem.

Knowing the domainname will allow us to better help you though.

-Wc-

You do need to provide someone with the domain name so that we can look further into this.

Don't believe anyone who says that "your domain is OK" until you provide the domain name to someone who can check and tell you the detailed problem.

There is currently no standard drop policy for domains - not even within one registrar. eNom may still have control over your domain, or they may have actually DELETEd it at the registry and it will drop soon. Once the DELETE command is issued, the domain will no longer resolve.

-t

Well said. I meant to post a little closer to yours. I cut it short.

It's in the registrar's best interests to keep a little grace period for each domain, but there is no rule that says they have to.
Knowing the domainname and checking its status is the best way to know for sure.

Good luck-
-WC-

Don't panic, quasoft! From my experience of registering, renewing and letting expired hundreds of domain names, I can tell (without knowing your domain name) that your domain SHOULD most probably be fine, especially when its web (http) was still working this morning.

Unless you have initiated a cancellation yourself, most registrars would buffer in a 30-day grace period (like DotComster said) and modify the DNS to that of their own as a reminder (like WildCard said). But then thewitt is right in pointing out that it is up to individual registrars; and there are unscrupulous registrars (AND resellers from eNom and OpenSRS) who might simply delete your domain name with unknown intentions.

Since you are dealing directly with eNom (right?), call them Monday morning by phone. (Don't wait for them to call you back.)

Thank you so much for your concern.

I have done a lot of investigation and here's the whole situation:
Domain name: www.veafotoaqui.com

First of all, nobody ever told me that domain was about to expire.
I should know it, I know, but still....

The domain was working this morning and at noon it was gone.

This domain was not bought to Enom. However when you type my URL, the page it gets is from Enom.

The domain was bought from ACTIVEDOMAIN.COM. But it wasn't bought by me but by my old hosting, who is not happy because I changed him for a better hosting and is not willing to cooperate.
Months ago he gave me the Password but I lost it in a quick restore I was forced to perform. I spent all afternoon today trying to find it and.. I did find it. I went to www.activedomain.com and.... it didn't work. Apparently the old hosting changed it afterwards without me knowing it.

I have sent two emails to activedomain but they don't answer.

All I need is to pay and renew my domain name, but without the password and without that people answering I just don't know....

On the other hand, since I personally didn't buy this domain and since the old hosting didn't register me as the administrator, I feel like hell because they might think I'm not the right person....

At this moment my domain is not available (thank God) but that also means that not even me can buy it.

Thank you for saying "don't panic" but.....

Jose Maria
quasoft@cable.net.co

Unfortunately, the domain veafotoaqui.com has been deleted from Enom's database. You may have to contact Enom directly to ask if you can register/renew this domain.
Querying whois.enom.com with "veafotoaqui.com"...

The domain veafotoaqui.com was not found in the database.

Code: vfc65142

If the domain actually 'expired' only recently, it is still with enom, just not in the *live* data base..

Subject to the actual expiry date, and if you had it resolving up to this morning, the chances are that you have no problem..

It appears that this is the case...

veafotoaqui.com resolves to 66.150.5.22

www.veafotoaqui.com resolves to 216.168.60.84

E-mail me directly and I will be happy to confirm this, and show you how to 'reactivate' the domain..

The best approach in this matter is to send email to info@enom.com to assist you to reactivate the account. This is now park to enom.com, normally you have 30 days grace period before enom release it to the market.

Hope this will help get back your domain again, then choose your registrar wisely.

Goodluck.

Originally posted by TheWatcher2
The best approach in this matter is to send email to info@enom.com to assist you to reactivate the account. This is now park to enom.com, normally you have 30 days grace period before enom release it to the market.

Hope this will help get back your domain again, then choose your registrar wisely.

Goodluck.


This will probably not work if the domain was not in his account in the first place. They will not respond automatically to such requests if the email is not the same as they had/have on record for the domain... although it's worth a try I guess.. you might be lucky.

quasoft
You'll also need to have your *own* enom account if you can't get the original reseller to renew it for you.

Nice to see the domain name - makes thing easier.

You are the listed admin at enom, and it expires next year Sep 2003. You still have to talk with eNom support however, nice folk in my short experiance with them.

The grace period at eNom is 10 days.

The grace period at enom is not 10 days, it's between 30 and 45 days.

I agree with felix220.

Most of the registrar wait for 30 days before taken offline the specific domain name and 15 days grace period before deleting the record and free for grab again.

Hope this help.

BUY IT NOW OR SOME A-HOLE HERE WILL!

Felix,

I haven't seen anything in writing pertaining to 'grace period'.
I had asked Deborah Burditt, Director of Business Development at eNom, via phone, and she informed me that it is 10 days.

Where did you hear or read about 30-45 days? If you have read or heard info to that effect, please share the URL or source with us. Thanks!

The only thing I can fine regarding 30 or 45 days is that Enom sends renewal notices 45, 30 and 15 days Prior to expiration date. Within context of the FAQ's where Enom mentions about Some registrars holding a domain for 45 days.

Excerpt from FAQ's
http://www.enom.com/help/faq_renew.asp
---------------------------------------------
» Renewing an expired name

My website went down, and when I looked at my domain name, the status says "Expired". What happened?
We send out email renewal notices 45, 30 and 15 days prior to the expiration date. All communication is sent to the email address in your account, and includes instructions on how to renew your domain. If the automatic renewal option is turned off, we will not renew your domain name. If your credit card information is not current, we will send an email with this information as well, but will be unable to renew the domain until the information has been updated. These are possible reasons a domain name will expire.

TheWatcher2,

In this case, anyone of us agreeing or disagreeing with one another is neither here or there.

Just because 'Most' of the registrars wait 30 days, we can't just Assume that any given registrar follows same suit.

If you don't find a 'grace period' clause in the Registrar's Registration Agreement and if you don't understand the legalize in any of the other policies by the Registrar (Dispute Policy, etc.), where you may find a clue, then it's best to get concrete information from the horse's mouth by simply emailing info@enom.com or calling them yourselves.

Basmah,

While you're talking here, I already sent email to my registrar about it. I know someone (like you) will request this link.

Cheer up.

TheWatcher2,

Great! I'm always cheery:) Just hate to see anyone lose a domain name unless it's one I'm after. J/K:D

If it weren't because of this great Forum and its wonderful people I might have lost my business, so I'm extremely grateful with all of you.

My problem was rather intrincated and difficult to solve. But you did it and I'm back in the air thanks to you people.

Congratulations for this marvellous forum and thanks again to all of you, especially to David MacLaren.

Cheers


José María Gutiérrez

Originally posted by Basmah
TheWatcher2,

In this case, anyone of us agreeing or disagreeing with one another is neither here or there.

Just because 'Most' of the registrars wait 30 days, we can't just Assume that any given registrar follows same suit.

If you don't find a 'grace period' clause in the Registrar's Registration Agreement and if you don't understand the legalize in any of the other policies by the Registrar (Dispute Policy, etc.), where you may find a clue, then it's best to get concrete information from the horse's mouth by simply emailing info@enom.com or calling them yourselves.


Look, if people come here for information then it's reasonable that they might expect it to be correct where possible and qualified if necessary.. so while I will not enter into a pissing contest with you over this, for the benefit of people who would like to know...

Here is a snip from an email from Billy at enom who is the guy most of the info@enom.com mail goes to.. fact..

-----
eNom Inc. holds EXPIRED names for 1 to 45 days (usually between 30 and 45 days) after the expiration date as a grace period during which time you can have a domain name re-activated.
-----

Secondly, we have been with enom for a long time, have thousands of domains registered with them and deal with them almost everyday.. direct experience shows that they leave the domain in the expired bucket for as long as possible in the hope that it will be reactivated.. OK..? that's common sense.. and it has never been 10 days as policy.. in fact, as thewitt said there is no policy, it is discretionary at this time.

I'd use www.dotster.com, I've been using them for about 2 years now and never had one problem with them..

Also if theres no match for it, i'd go register it some where..

Originally posted by peteny
Also if theres no match for it, i'd go register it some where..

I'm curious... are you in the right thread??

:D

felix220,

There's nothing wrong with asking where you got your info from. I just got an account with eNom and was told before signing up, that the grace period is 10 days. Being there's no policy on this, I was interested in seeing something about the 30-45 days period, especially since the 10 days is mentioned in my "Reseller Startup" document. Here's an excerpt from it:

•There are no guaranteed grace periods. eNom will typically delete names between one and ten days after expiration. Encourage your clients to register multiple years to avoid the potential loss of unintentional expired names.

Originally posted by Basmah
felix220,

There's nothing wrong with asking where you got your info from. I just got an account with eNom and was told before signing up, that the grace period is 10 days. Being there's no policy on this, I was interested in seeing something about the 30-45 days period, especially since the 10 days is mentioned in my "Reseller Startup" document. Here's an excerpt from it:

•There are no guaranteed grace periods. eNom will typically delete names between one and ten days after expiration. Encourage your clients to register multiple years to avoid the potential loss of unintentional expired names.


Well the reality is that I have never had a domain deleted in any time under a month at enom, so maybe this comment is simply a 'sales' motivational written by someone else in the company.. it is confusing though. I'm off to Open SRS now.. :stickout

It would seem to be in the interests of all registrars to hang on to a domain for as long as they can before having to pay the registries, in the hope that the 'deletion' turns around to be a sale.. every dollar counts.



Idea...

I have two domains in one account that are expired, so lets see when they actually vanish..

gamersrev.com 9/1/2002
ghostmail.cc 9/7/2002

I agree with you all the way Felix220 for enom approach of deleting domain. I never had issue with it in less than a month, been active reseller of enom so I know too the process.

For opensrs, I know this is 30 +15days. I'm sure about it because I'm asked this question so many times and this is what I got from the techsupport.

Hope this help to other users of this forums.

Thank you,
TheWatcher.

felix220,

Maybe it has to do with their quarterly accredidation fees to ICANN that's based on the volume of domains registered?

It would be interesting to see when your 2 domains expire.
Nice idea:) Thanks!

>TheWatcher2: For opensrs, I know this is 30 +15days.

Don't want to get in the middle of an eNom argument, but for OpenSRS, I know from first-hand experience (of monitoring more than a dozen of names) that they ALMOST ALWAYS drop EXACTLY on the 41st day (except perhaps when there's a weekend).

By the way, I move them away to GoDaddy because the OpenSRS reseller (look.ca, a.k.a. easyhosting.com, actually a branch of OpenSRS's Tucows) I used charge a minimum of 2 years when renewing :angry: and I don't feel comfortable with other smaller resellers :(

nameslave is correct. OpenSRS has a drop policy on expired domains. It's 40 days unless as stated it falls on a weekend and then it might be 39 or 41...

They also allow transfers of expired domains until this date - you don't need to renew first.

They drop on day 40 to give their customers the longest time period allowable before the 45 days registry refund window lapses. Remember that the registrar actually pays the $6 fee to ICANN the day your domain expires, and then they get a refund after 45 days if the domain was not renewed...

-t

BTW, glad it worked out for you. had me a little scared there for ya. ;)

-WC-