 | View Full Version : best open source Support Ticket System Maars 12-20-2008, 07:06 AM best open source Support Ticket System Hi Friends, I am looking for an open source Support Ticket System (i know ....i know kayako, whmcs, clientexe, etc but please excuse). I checked many systems and now feel that osTicket, Trellis dhcart 12-20-2008, 07:43 AM Try Hesk, too. http://www.phpjunkyard.com/free-helpdesk-software.php __________________DHCart - Domain and Hosting Shopping Cart Software. Accept domain and hosting orders easily by using DHCart.www.dhcart.com Cirtex 12-20-2008, 07:46 AM I'd say osticket is the best out of the bunch __________________â⢠CirtexHosting ⢠Providing Affordable and Quality Web Hosting 01globalnet 12-20-2008, 08:49 AM eTicket since it is based on osticket but more secure and with a few other enchancements. You should have a look at www.hostscripts.com for more and more options! __________________www.HelmHosts.com :: directory of providers using Parallels Helm Control Panel for Windows HostingWorking on the latest project :: CoinMad.com - a different way to buy and sell PogiWeb 12-20-2008, 11:25 AM My vote would be for eTicket and it is very easy to integrate into any type of script/design. __________________HostPenguin - Separate Yourself â A Christian Owned and Operated Hosting Provider!â Shared, Reseller, Virtual Private Server Hosting and Website Integrationshttp://www.HostPenguin.net - http://Integration.HostPenguin.net - Sales@HostPenguin.net Vinayak_Sharma 12-20-2008, 12:05 PM If you are ready to do some hard work and believe in Perl have a look at http://bestpractical.com/rt/ and do remember to read its features. __________________ Vinayak SharmaVinsar.Net Cyber Udyog Web Hosting DexStation 12-20-2008, 05:37 PM I like http://www.accord5.com/trellis Ive used it alot and its great and its free Maars 12-21-2008, 10:02 AM Thanks for confusing me more Every ticket system got almost equal votes !!! So please figure out the reason why you choose one system over the other PLEASE. Thanks Regards shoutcast-panel 12-21-2008, 10:29 AM For simple support/ticket system I would write my own. E-Mail/ticket tracking is easy to develope and you can add more features at any time. If you really want to use some ready script I would suggest eTicket. Mekhu 12-21-2008, 01:25 PM Quote: Originally Posted by LastHosts I like http://www.accord5.com/trellis Ive used it alot and its great and its free This looks extremely promising... anyone tried it yet? __________________TeamSpeakHost Inc. - Quality TeamSpeak ServersHostVentrilo - Quality Ventrilo Servers stardot 12-22-2008, 03:46 PM I'm suprised no one has suggested Request Tracker :http://bestpractical.com/rt/ I've used it in client-facing ticketing environments as well as back-end environments (i.e. data center ticketing system between sysadmins and data center techs). Its robust and stable. __________________ â www.stardothosting.com - Web Hosting In Canada â Contact Sales for more Information : sales@stardothosting.com cloud-hidden 03-01-2009, 06:47 PM Quote: Originally Posted by Maars Hi Friends, I am looking for an open source Support Ticket System (i know ....i know kayako, whmcs, clientexe, etc but please excuse). I checked many systems and now feel that osTicket, Trellis skypn 04-25-2009, 04:41 PM Nice information in here Guys, but I guess, no one bothered to give their respective reasons for bending towards any particular. neXeon 04-25-2009, 04:45 PM osticket/eticket Has your usual functions, very easy to work with, good interface for staff and clients alike, support email piping, never had any problems with it. AstroNyu 04-25-2009, 05:22 PM For a free solution, I cast my vote on osticket. But so far my favor is more to whmcs. mrzippy 04-26-2009, 06:44 AM I like http://www.accord5.com/trellis Ive used it alot and its great and its free This looks extremely promising... anyone tried it yet? Yes, we are in the process of integrating it into our website to replace an old perldesk installation. So far we have been very happy with trellis. Plus, I love the fact we can edit the source code to make a few tweaks here and there. It was a toss-up between Trellis and Kayako.. and we chose Trellis because it does everything we need, and we can edit the source code. hooba 05-21-2009, 08:40 AM Is there a ticket system that can be used on a shared host? Preferably PHP/Perl/CGI/MySQL and with e-mail-piping. hooba 05-22-2009, 09:42 AM Is there a ticket system that can be used on a shared host? Preferably PHP/Perl/CGI/MySQL and with e-mail-piping. Just tested out Trellis. Works like a charm :-D My host doesn't use CPAN, so I just set up .procmail to pipe the email (email alias is sent to shell account). Nexa 05-22-2009, 01:15 PM That Trellis does look promising indeed. Think I'm also gonna give it a try :) |