namecheap.com - Dead Support ... =(

WE got massive spam attack few days ago. And one of our domains were locked with this registrant.
and today is the 2nd day we are out of business
and we are waiting for any news from them
no replies for tickets, no replies for calls and live support redirecting us to ticket system again...
Anybody know how to fix this ERROR faster
all suggestions welcome.

Are you trying to get through to NameCheap technical support?
Have you actually tried ringing them to get it sorted?





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NetEarth One
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Has anyone else experienced issues contacting NameCheap, or is it primarily just this one client? Is it perhaps related to the spam attack that the OP mentioned?
-mike





__________________Limestone Networks - Dedicated Server Hosting
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I am confused. My understanding is that one of your websites was hacked to send out massive spam. And now you cannot access your NameCheap control panel? Is that correct?
Is your website hosted with namecheap?
Are you sure it was NameCheap (your registrar) and not your web host who blocked the domain?

no. they locked spamed domain =(
and we still cannot get reply for "how to unlock it?" loosing money each hour without their support

Quote:



Originally Posted by Techno


Are you sure it was NameCheap (your registrar) and not your web host who blocked the domain?


sure it is ..
I get message in my panel "banned for spam"
and then all messages about unlock are ignored...

Last time I contacted them, it took hours to get a reply from them. That was almost a month ago.





__________________
~JKBGlitter Astrology

hmm sounds very weird. I certainly have had no problems with their support before.

I suppose that spam attack is still live and they just keep it locked to prevent that...





__________________Sibername.com
Canadian Domain Name Registration and
Web Site Hosting Serviceshttp://www.sibername.com

PM me the details. Our support is the best in the domain registrar business. If the account has been locked, there is a valid reason for it.





__________________
operation pizza - april 1st, 2008

Based on any information I could gather from the original posters post here, I tried searching our ticket system for anything to do with locked accounts and I could not come up with anything relevant to what is described here. Without further info, I cannot investigate it any further.
I'm sure there will be more to this situation than meets the eye. Our support team does not lock domains without a valid reason. We also do not ignore our clients.





__________________
Richard Kirkendall
NameCheap.com

I have to concur on this. I have been a NameCheap customer for 3 years, with several hundred domains over that time frame, and I have never been ignored, nor do they restrict access on a whim.

I have a large amount of domains with Namehcheap, and support has always been very prompt.