Ok. On February 17th, 2001 I signed up for PIR reselling on *****.com. All was good.

Then I got a few resold sites sold. 2 to be exact. Both were deleted, one becuae of using too much bandwidth and the other becasue they had a board with some threads about mp3s on it...

However, in the policy, it states that they are to give me 2 days notice before deleting a site of mine... that 2 days notice wasn't given.

Have had many other problems including:

-> Billing Information screwed up: they had my address screwed up on all invoices.
-> Never responding to email: On many occasions, I have emailed the refunds and billing department. I have sent some emails 3 weeks ago and still no response on important domain cancellations.
-> CyberCash problems: in the plan package they said that I get CyberCash included but when I signed up of course really they only would help me install it after I bought if from cybercash for 400$ or so.. WTF? guess that was too good to be true.
-> billing me from February 14, 2001 when I signed up on February 17, 2001: why the hell should I pay for 3 days that I don't even use??? that screws up every month...

And many problems.

I need some help getting back my charges back to my credit card including my 150$ setup fee.

I would chargeback them but I don't know what exactly the results of that would be and my father may have already paid for it on the cc so that might not be an option..

Can some people please help me or give some suggestions...?

thanks

If anybody has had any other problems with ***** please post them here if you wish so I can see what is wrong with this company.

You won't find too many fond thoughts of ***** on this board. I would STRONGLY suggest moving to a better company right away. Here's some suggestions:

http://www.venturesonline.com/
http://www.jaguarpc.com/
http://www.hosting24-7.com/

Trust me, get away from *****. In fact if you don't believe me, do a search on this board for ***** :).

I'm moving right away to my own dedicated servers or another reseller, thanks for the advice, but I have the problem of getting my money back as I paid over 300$ in total and got nothing out of it.

Talk to your creditcard company. See if they can help. The more you have in writing, the better, I think.

I was with ***** for 2 months before I gave up. There support is a joke. There billing dept is just plain dumb. I got bill just like you. For a date before I signed up. Mine way 6 days before I signed up - which happened to be the day I email them about some question about there reseller service - I guess asking ment I was signing up tha day?

They deleted some cgi scripts that I had on any account because they said it was causing the server to be slow. The problem with this is the cgi's were not being uses. There was only one html file the from index.html saying coming soon and nothing else except the cgis I was setting up. So how can it be running?? They didn't email me or anything. They just deleted them and when I saw them missing I thought I messed up for I set them up again. And they disappeared again.

As far as getting money back I agree with Kaith. I actually have one card that is just for hosting expenses so I could handle it that way. I got my money back about 2 months after I left.

:D Two things cross my mind...

(1) when many of us started in the webmaster/webhosting arena, we were in forced darkness. There really wasn't any way to do a whole lot of research into a company before we signed up with them. The search engines didn't have much of the internet cataloged (including the anti-host sites & pages); hosting ethics weren't real well defined and published; and the availability and popularity of wht-like forums were few and far between.

That's not the case today. It is much, much easier to find info on a potential host before going with them. Not only is wht a great resource (I mean, heavens, FREE EXPERIENCE to tap from, that's better than anything in the world!) :D but I also recommend the BBB, many of whose reports are now online! This is a new feature and extremely cool.

I would like to point to *****'s publicly available record on the BBB's website:
http://www.fortworth.bbb.org/report.html?recordid=98080001

They don't make this stuff up. A company has to EARN a bad record -- I've dealt with the BBB when someone filed a complaint against my shop a few years ago -- and my record is stellar with them, because I play fairly. I used to think the BBB was something to be feared but now I understand they are everyone's best friend, really. ;)



(2) Leave *****. Immediately. I too have been very pleased with Ventures Online as previously mentioned on this thread.

To recuperate your fees: (1) file a chargeback with the credit card company. Sit down with your dad and explain what happened. Give him my e-mail addy and I'll be happy to tell him how normal, ordinary, well-educated people get sucked in by ***** every day and you were only unlucky is all. :) I was unlucky with ***** once too. Anyway if you dad is on your side, the effort becomes MUCH easier. MAKE SURE that the chargeback is termed COMPLETELY that this was a ***"personal"*** purchase of services. (2) file a complaint with the BBB immediately!!! Make sure you term everything in the complaint that it was a PERSONAL purchase of services. The BBB will reject a complaint that is B2B in nature. (3) file a complaint with the Texas Atty Generals office. Again -- personal, personal, personal.

Yes, this IS a personal purchase of services. Are you incorporated, an s-corp, or an LLC? No, probably a proprietor. :) Hence, since you are the business, this was a PERSONAL contract. So always refer to everything as being personal in nature or the agencies won't even look at it.

Forward CERTIFIED COPIES of all complaints to ***** when they are mailed to the various agencies. It is a little more expensive but it looks very official and makes them sign for the piece of mail. While they don't have a good record of refunds, they are more likely to refund if they receive certified copies of complaints, from what I have heard.

>>>> To give yourself the maximum potential of a refund >>>> hammer that the service was substandard, you didn't get what you were promised, etc. They have a satisfaction guarantee and you didn't get what you paid for. You are entitled to a refund, then.

It's hard for them to argue with this logic.

Best wishes to you, my friend.
:D Bailey