How to refund in PayPal

Hi
I found out there was an error in the transaction of the item that was bought by an international buyer and he has paid the payment with his credit card. Now how do i refund the payment in PayPal?

deepman007,
If you click on the payment, for additional details, there is typically a Refund link. Are you able to find that link?
-mike





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I got it, Thanks a lot!

You're welcome!
-mike





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funny I've reached the last step of refund, but I didn't see the buttom "Issue Refund", I only see "edit" or "cancel"...
Is there something wrong with my payment account?





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Quote:



Originally Posted by HostForAsia


funny I've reached the last step of refund, but I didn't see the buttom "Issue Refund", I only see "edit" or "cancel"...
Is there something wrong with my payment account?


Didn't finished loading page perhaps?





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Quote:



Originally Posted by HostForAsia


funny I've reached the last step of refund, but I didn't see the buttom "Issue Refund", I only see "edit" or "cancel"...
Is there something wrong with my payment account?


Click transaction details. At the bottom it says you can issue a refund upto 60 days. Click it. You can do full or partial. If you make a refund there is NO WAY of reversing it so make sure you confirm the correct amount.

Click the details link for that transaction and there is a refund link on the bottom of the page

Hello,
What happens to the transfaction fees when you do a return in paypal? Do they:get refunded (too good to be true)
partial refund
no refund but you don't have to pay any fee for the refund transaction
no refund AND you have to pay fee for refund transaction
Thanks

When you provide a refund, your transaction fees are also refunded. You MUST use the refund option in PayPal in order to get the refund for your transaction fees.





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Quote:



Originally Posted by [JSH]John


When you provide a refund, your transaction fees are also refunded. You MUST use the refund option in PayPal in order to get the refund for your transaction fees.


Exactly right!
If you do a full refund, all transaction fees are refunded.
If you do a partial refund, a portion of the transaction fees are refunded (pro-rated, essentially, but not quite).
-mike





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Thanks for that information, and do you know if google checkout has the same sort of refund feature including fees?
thanks again

Quote:



Originally Posted by bromdem


Thanks for that information, and do you know if google checkout has the same sort of refund feature including fees?
thanks again


I would very much assume so, but I have yet to confirm. Does anyone know for sure?
-mike