I want to publically thank Randy Williams, the Cheif Tech Officer at Rackshack.net.

A few days ago I had a customer that uses DirectWay 2 way Satellite system and he could not FTP or get POP3 email.

I submitted a ticket, it sat for a few days, I wrote this thread at RS forums

http://forum.rackshack.net/showthread.php?s=&threadid=10363&perpage=25&pagenumber=1

With my customer's traces and low and behold another RS customer was having the same problems.

After being told, hey its the ISP not RS!! Randy did not give up on us, he work with Ahdonline and I right to the end.

BRAVO Mr. Williams! Most others would have given up on us.

Well the whole problem is DirectWay (DirecPC) has their users through proxies and finding the customer's NAT IP was a pain!

As you can see we found the NAT IP's and yes there were blocked by RS.

The problem with DirectWay is their IP's are used by several hundred users at a time, when RS got attacked they tried to contact DirectWay with NO luck (I believe this beause my luck was just as bad)

Randy unblocked the IP's in question and guess what, we were back in business!

Alot of people were floored at the horrible latency, but that is because of the fact the data travels to a Satellite and back.

Thank you Randy!!!!

Randy seems like a nice guy.

sounds like some good news from RS :)

If you dare read through the FIVE pages of trials, and determination I would not give a second thought to hosting with either of these two. Truly two great people..


---Post from rackshack
I dont know really what to say but WOW> These two people are just awsome. It took a few late nights, and a lot of pings, traceroutes, and ftp's, but I could not be any happier with the time and determination of these two people. I would never fear recommending either one of these companies to anyone. Being in the technical field myself, and dealing with support issues everyday you don't see this very often.

Thank you BOTH for you hard work.

ANOTHER HAPPY Rackshack.net customer.

Dave(AKA Ahdonline)

Good stuff. We've also had our fair share of excellent support out of Rackshack directly and via Saburovo.

Regards

Gary