Alternate to ClientExec / WHMCS Ticket center

What are preferred (pluginable) alternates to the billing software's ticket center?
WHMCS has a crappy ticket interface, and so does ClientExec... I cant stand it. If anyone knows a good script that plugs in, please let me know!
So far, ive looked at Kayako and am impressed, but I dont know if it integrates.





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Kayako integrates into WHMCS easily. I am not so sure about ClientExec though.

Quote:



Originally Posted by m4dm4n


Kayako integrates into WHMCS easily. I am not so sure about ClientExec though.


I must say that for a company that sells support solutions, their support sucks.
I opened a live support and he had to "check this" for a moment.... 8 min later, he finally says it comes with LoginShare.
Does anyone know if it works with ClentExec? Im getting mixed responses here.
(On a side note, any other ticket desks that you guys know of?)





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Im a fan of Support Trio by ActiveCampaign.

Quote:



Originally Posted by SpruceHost


I must say that for a company that sells support solutions, their support sucks.
I opened a live support and he had to "check this" for a moment.... 8 min later, he finally says it comes with LoginShare.
Does anyone know if it works with ClentExec? Im getting mixed responses here.
(On a side note, any other ticket desks that you guys know of?)


Kayako can be completely integrated into WHMCS. Also, there are various modules on WHMCS forums, which tweak your WHMCS+Kayako integration. It works flawlessly.

Quote:



Originally Posted by SpruceHost


I must say that for a company that sells support solutions, their support sucks.
I opened a live support and he had to "check this" for a moment.... 8 min later, he finally says it comes with LoginShare.
Does anyone know if it works with ClentExec? Im getting mixed responses here.
(On a side note, any other ticket desks that you guys know of?)


I have personally found CE support system to be very good. I wish the interface looked a little bit better, but the features are great!





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Quote:



Originally Posted by SpruceHost


I opened a live support and he had to "check this" for a moment.... 8 min later, he finally says it comes with LoginShare.


Do you remember who you were talking to? If you could take the time to PM me the e-mail address you used to initiate this live chat, I'll gladly look into this. It was a simple question, you shouldn't have had to wait for it.





__________________.
Jamie Edwards - as seen on the Internet (@jmedwards - Twitter) » Kayako help desk software - providing leading ticketed, e-mail and live chat support solutions for your business

Quote:



Originally Posted by SpruceHost




Does anyone know if it works with ClentExec? Im getting mixed responses here.
(On a side note, any other ticket desks that you guys know of?)


you enter the url of kayako (or S trio etc) into CE. When client clicks on support it opens up your 3rd party support url.
What version of CE are you using for support? the latest version has some great additions to support module and very powerful email routing, escualtion and kb updates.





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I highly recommend Kayako. It's extremely useful and can easily integrate into WHMCS -- I'm not entirely sure about Clientexec.





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Quote:



Originally Posted by wise


you enter the url of kayako (or S trio etc) into CE. When client clicks on support it opens up your 3rd party support url.
What version of CE are you using for support? the latest version has some great additions to support module and very powerful email routing, escualtion and kb updates.


3.1.4
Where are those found at?
Quote:



Originally Posted by HivelocityJJ


I highly recommend Kayako. It's extremely useful and can easily integrate into WHMCS -- I'm not entirely sure about Clientexec.


I have seen it very highly recommend. Ive used it as an end user before and fell in love with it, and I like its interface alot. Really good at doing what it is meant to do.
Quote:



Originally Posted by Jamie Edwards


Do you remember who you were talking to? If you could take the time to PM me the e-mail address you used to initiate this live chat, I'll gladly look into this. It was a simple question, you shouldn't have had to wait for it.


I sent you a PM. It isnt a big deal, but the info he gave me took quite a long time and was rather vauge.
Quote:



Originally Posted by Matt - HostPenguin


I have personally found CE support system to be very good. I wish the interface looked a little bit better, but the features are great!


I have not experienced said features - to me, CE is a billing solution with a ticket module thrown in. Im looking for something that focus on the ticketing aspect and has all the features like Kayako does.





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in 3.1.4 :
Admin menu > Support > Support Settings
Disable CE Tickets Support System:
3rd Party Support URL:
I would be interested to know what features you find lacking in CE support, the email, group and routing rules alone are amazingly powerful and can be co