Donhost... becoming a nightmare.

I have been with Donhost for a while now, having there a reseller hosting account for my smaller customers. Lately im getting bas password on my email servers, there is no reply on my support questions.
Does anyone know what is going on there?
Thanks.





__________________
beginner...

Have you tried calling them?

Quote:



Originally Posted by bager


Have you tried calling them?


I second that, it sounds like your best bet.
Hopefully you get a response soon or at least they see this on the forum.





__________________Hostamina - Quality Web Hosting You can Rely OnFast

Does anyone know if they are active here at WHT? Haven't heard of them before.
Have you noticed it happening on just one server or are your customers on different servers?





__________________Influix Technologies
Web Hosting, Design

Hi Baklja... can I help at all?
I'm on the Support Team here at Donhost and should be able to assist. By all means call though to our Support line on 08707 414151. Alternatively, PM me over your contact details and I will give you a call.
Craig.

Quote:


Does anyone know if they are active here at WHT?


I have done some research here and they seem do not have their representative here. Call them





__________________Sibername.com
Canadian Domain Name Registration and
Web Site Hosting Serviceshttp://www.sibername.com

Representative...



Quote:



Originally Posted by SiberForum


I have done some research here and they seem do not have their representative here. Call them


We do now.
The above is sound advice though. Calling us will get the swiftest response since the guys on the phone will be the guys dealing with the issue itself.
Looking forward to hearing from you.

Update...

Hi all.
I've not had any updates here.
I'm keen to assist.
Please let me know.
Regards. Donhost Craig

baklja,
Come back and Pm the representative if you really need help. What is the meaning in dropping a post and went away with out updating the thread?
Have your problems solved?

The today they issued an update that says:
09:52 Mon 1 Dec:
The Migration of server 20 has now commenced again, we have disabled the access to FTP and POP services for the accounts remaining on server20, we are hoping to get every account moved over by Wednesday.
The has been resolving from nov 25th.
Craig, Please have a talk with your support team, cause taking two working days to move the accounts from one server to another is not normal. I am having servers migrated in three hours with other providers. Disabling pop and ftp is not an option, my phone is going crasy, not to mention the possibility to persuade them that we are ok hosting.





__________________
beginner...

Server 20

Hi there. Thanks for the reply.
If you check again, I have since changed that status message earlier this morning.
We're doing the work out of hours this evening as an emergency maintenance.
We are more than aware of the issues we have have with Server 20 over the last few weeks, our main concern was that we did not lose any data as a result of our migrating across to another server. Server 20, by no fault of our own of course, has had a number of hardware related issues so we have needed to tread lightly when migrating data (simply so we lose nothing), we have backups of course but this is a snapshot view only, it does not retain live data.
To carry out the migration and to maintain data integrity means stopping FTP and POP, this was only whilst testing that data migrated sucessfully. The main migration work will of course be done out of hours so we hope we do not further interrupt services to our customers on this server.
Please keep an eye on the status page. I am regularly updating it.
If you need a direct update from me, by all means give me a call on the support line and ask for Craig.
NB. We assessed the risk and it was deemed much more important to ensure no data was lost than to interrupt services to our customers.
Donhost Craig.

I have to agree with baklja here. Donhost used to be good....(the best in fact), when Daniel Conlon was the main man, but they are now a corporate under GX networks and Pipex control and are badly managed. It's evident in everything they do now.
Control panels are outdated.....
Support responses are slow....
The website is no longer progressive and moving forward and I predict donhost will disseminate into oblivion and be swallowed into the corporate bubble within a short period of time.
In the meantime, resellers are left to firefight issues like this above - with poor service - a donhost website that itself times out when trying to submit support tickets, a support telephone line that is today, DEAD, and when you do get a support ticket submitted it will take at least 12-24 hours (at least) for a response which (if you're lucky) will move the situation forward for you.
Two days to resolve a situation like this, while leaving customers with no mail is a fiasco and a joke. Shows the value of SLA's now.
Do donhost care? No
Why? because DH are small fry in the overall picture of the corporate bubble of pipex as mentioned above. It's not like it was in Dan Conlon's day.
We (the resellers can fry).
Credit Crunch Craig? What about your job? Do you care? Prove it if you do. We have to. We're the frontline of this business. What about you?