ServerManagement
11-22-2008, 09:53 AM
Leader in 24/7 cPanel Server Management we have nothing to gain, and you have nothing to lose if our service is not top-notch!Why do you only support Linux operating system with CPanel control panel?
In this industry, nobody can be a jack of all trades, unless they are a master of none. Our company and employees have worked with servers running Linux and CPanel exclusively for many many years. We prefer to specialize in a specific area and be confident we can fulfill all of your technical support requirements.Why don't you offer pro-active updates?
We do not offer and do not recommend proactive updates for anyone for 2 main reasons. First, most clients do not like anyone going into their server and arbitrarily making changes, installing/updating software, even if the intent is for their own good. Many feel this is an invasion of their space, even if it's trying to help them. Second, most updates that are released should not be applied right away anyway. Most newer versions of backend server software create complications with many user programs, until the developers release corresponding updates. For example, if you are running a program that only works with PHP 4 and we upgrade you to 5, then you realize an important program stopped working, you won't be thankful that we upgraded it, rather you will be frustrated that your program stopped working, and moreover even think we broke it. Of course the backend software can usually be downgraded without any problems, but it's much better to simply apply the updates when the client requests them.How am I supposed to know when a newer version of security or backend software is released?
Inside our Client Login, we have a news section. In this section, we post any updates that are released and give you the option to request it or not. We also email our clients when a new post to this section is made. We suggest anyway that all clients open a ticket regularly at least once per month and request we review the system's logs, directories, and check for updates. We'll then let you know our recommendations on what should be upgraded or not, and you can them make your informed decision. You do not need any server knowledge or server experience to do this, it's as simple as opening a ticket regularly asking us to upgrade your software, we do the rest.How long does it take to respond to a ticket?
Statistically, most tickets are answered within 1 hour, and resolved within 3 hours. However, the truth of the matter is, this question does not have a simple answer. A resolution to a ticket all depends mostly on the complexity and urgency of it. You will see some tickets resolved within minutes, and others within hours.Do you offer any trial period?
We currently do not offer trial periods since we offer a 100% unconditional money back guarantee for the first full 30 days of service. If you are not completely satisfied, simply request a refund within the first 30 days of service, and we'll gladly do so.Is my information kept secure?
Absolutely yes. All server information and passwords are transmitted through our 128 Bit SSL Certificate. Passwords and related sensitive details are never sent via email. Also, all information provided to us is visible by our technicians on an as needed basis only, they will only see the login to the server that you open the ticket for, they cannot see it at any other time nor browse through our login information database.Are there any catches, hidden fees, contracts or setup fees?
No, no, no, and no.If you have any questions, please contact us directly.Please do not reply to this thread with questions as Sales reps do not have access to reply here.
__________________
PlatinumServerManagement (also known as PSM)Providing quality support for over 8 years! Currently supporting over 2,900 servers monthly!www.PlatinumServerManagement.com .. 1-877-898-1423 .. AIM: ServerManagementAuthorized Cpanel Partner. Proud member of the NJ Better Business Bureau and NJ Chamber of Commerce
Last edited by ServerManagement : 11-22-2008 at 09:01 AM.
In this industry, nobody can be a jack of all trades, unless they are a master of none. Our company and employees have worked with servers running Linux and CPanel exclusively for many many years. We prefer to specialize in a specific area and be confident we can fulfill all of your technical support requirements.Why don't you offer pro-active updates?
We do not offer and do not recommend proactive updates for anyone for 2 main reasons. First, most clients do not like anyone going into their server and arbitrarily making changes, installing/updating software, even if the intent is for their own good. Many feel this is an invasion of their space, even if it's trying to help them. Second, most updates that are released should not be applied right away anyway. Most newer versions of backend server software create complications with many user programs, until the developers release corresponding updates. For example, if you are running a program that only works with PHP 4 and we upgrade you to 5, then you realize an important program stopped working, you won't be thankful that we upgraded it, rather you will be frustrated that your program stopped working, and moreover even think we broke it. Of course the backend software can usually be downgraded without any problems, but it's much better to simply apply the updates when the client requests them.How am I supposed to know when a newer version of security or backend software is released?
Inside our Client Login, we have a news section. In this section, we post any updates that are released and give you the option to request it or not. We also email our clients when a new post to this section is made. We suggest anyway that all clients open a ticket regularly at least once per month and request we review the system's logs, directories, and check for updates. We'll then let you know our recommendations on what should be upgraded or not, and you can them make your informed decision. You do not need any server knowledge or server experience to do this, it's as simple as opening a ticket regularly asking us to upgrade your software, we do the rest.How long does it take to respond to a ticket?
Statistically, most tickets are answered within 1 hour, and resolved within 3 hours. However, the truth of the matter is, this question does not have a simple answer. A resolution to a ticket all depends mostly on the complexity and urgency of it. You will see some tickets resolved within minutes, and others within hours.Do you offer any trial period?
We currently do not offer trial periods since we offer a 100% unconditional money back guarantee for the first full 30 days of service. If you are not completely satisfied, simply request a refund within the first 30 days of service, and we'll gladly do so.Is my information kept secure?
Absolutely yes. All server information and passwords are transmitted through our 128 Bit SSL Certificate. Passwords and related sensitive details are never sent via email. Also, all information provided to us is visible by our technicians on an as needed basis only, they will only see the login to the server that you open the ticket for, they cannot see it at any other time nor browse through our login information database.Are there any catches, hidden fees, contracts or setup fees?
No, no, no, and no.If you have any questions, please contact us directly.Please do not reply to this thread with questions as Sales reps do not have access to reply here.
__________________
PlatinumServerManagement (also known as PSM)Providing quality support for over 8 years! Currently supporting over 2,900 servers monthly!www.PlatinumServerManagement.com .. 1-877-898-1423 .. AIM: ServerManagementAuthorized Cpanel Partner. Proud member of the NJ Better Business Bureau and NJ Chamber of Commerce
Last edited by ServerManagement : 11-22-2008 at 09:01 AM.