hello everyone
today from 6 hours from the topic posted i wanted to take a reseller from HOSTNINE.com " the baddest support ever " and while the registering process i found my operation has been canceled dont know why , i talked to the sales support and he told me " its not my mistake please contact the billing department " and when i opened ticket support to the billing department they did not respond to me and i waited over 5 hours i did back to the sales and when i open the chat they answer me fast but when they know my issue they dont send a single word
BAAAAAAAAAAAAAAAAAAAAAAD for ever

hi
i have had the same sort of problems with them some time ago,so nothing changes..

Hello,
Sorry about your bad time with the host. hope all works out for you.
Have you tried to call them and ask them why your account had been canceled?
Have you tried to talk to billing on working hours?
Mike.

Mike has some good questions there, typically you can find a phone number or some sort on your host and be able to speak with a representative that hopefully will get you in the right place. If you are still having trouble with them after all the time you spent getting in contact with them it may be time to pack up and move.
However, I would first try any available means of contact to get it resolved. Sorry about your troubles and good luck!

the billing does not response in the working hours or not
im from egypt thats mean if i called them i will pay 1 $ per minute
so its better to look for another Company

Hello,
Seem like you have tried all available means of contact to get it resolved.
I would say its that time... Best of Luck..
Mike.

so can anyone suggest another reseller with the same features ?

so can anyone suggest another reseller with the same features ?
We have reseller accounts on Hostdime for years. I recommend them. Their support is fast and friendly. Their prices may little more expensive. But the service is better than most others.

Hello Mixought,
Most of all host have the same features. search the forum for reviews and send pre-sales emails to test the sales/support..
Also there is a offer forum that you can check out for deals..
Good luck with a new host and update us on whats going on:)
Mike.

so can anyone suggest another reseller with the same features ?
Hi,
You could always checkout the reseller offers section :)
Good luck.

no more expensive i need the same feauters but with good support
i searched too much and im tired .. what do you think of Jaguarpc ?

hello everyone
today from 6 hours from the topic posted i wanted to take a reseller from HOSTNINE.com " the baddest support ever " and while the registering process i found my operation has been canceled dont know why , i talked to the sales support and he told me " its not my mistake please contact the billing department " and when i opened ticket support to the billing department they did not respond to me and i waited over 5 hours i did back to the sales and when i open the chat they answer me fast but when they know my issue they dont send a single word
BAAAAAAAAAAAAAAAAAAAAAAD for ever
By the sounds of it your order may have just been caught in the fraud screening process powered by Maxmind. Please understand that billing issues are not resolved as quickly as sales and support. Our fraud screening process runs a number of checks on your order to ensure it's legitimate. The way our billing software works is it marks the invoice and packages as canceled and the order as fraud so no payment can be made.
Do you have a ticket number regarding this?
If this is the case I would like to let everyone know we did NOT cancel an active account out of no where it was a brand new sign up as stated by the op which was marked fraud. We do this to protect our company from charge backs and fraudulent sign ups.

Ticket ID: XZQ-118887

hello everyone
today from 6 hours from the topic posted i wanted to take a reseller from HOSTNINE.com " the baddest support ever " and while the registering process i found my operation has been canceled dont know why , i talked to the sales support and he told me " its not my mistake please contact the billing department " and when i opened ticket support to the billing department they did not respond to me and i waited over 5 hours i did back to the sales and when i open the chat they answer me fast but when they know my issue they dont send a single word
BAAAAAAAAAAAAAAAAAAAAAAD for ever
What domain do you have hosted with them?

Ticket ID: XZQ-118887
Fraud Risk Score 7.68
Explanation: This order is very high risk, and we suggest you not accept it. This order is considered to be very slightly higher risk because the distance between the billing address and the user's actual location is larger than expected. The order is slightly riskier because the e-mail domain, yahoo.com, is a free e-mail provider. The order is riskier because it comes from a country associated with high levels of fraud
That is direct from the report provided by www.maxmind.com
Your order was marked fraud and not allowing payment due to the high score. Normal orders come through with 2.50 or less. Anything above 7 is automatically marked fraud in our system as it's very rare to see a legitimate order with a score of 4-5 or higher.

the billing does not response in the working hours or not
im from egypt thats mean if i called them i will pay 1 $ per minute
so its better to look for another Company
This could be why its soo high..
Mike.

hello everyone
today from 6 hours from the topic posted i wanted to take a reseller from HOSTNINE.com " the baddest support ever " and while the registering process i found my operation has been canceled dont know why , i talked to the sales support and he told me " its not my mistake please contact the billing department " and when i opened ticket support to the billing department they did not respond to me and i waited over 5 hours i did back to the sales and when i open the chat they answer me fast but when they know my issue they dont send a single word
BAAAAAAAAAAAAAAAAAAAAAAD for ever
It seems to be a billing issue and seeing that you might be in a different timezone than them this might have been a cause of the delay.

you know what its so strange i talked to support and i sent him My ID scanned photo to avoid the fraud " and he did not belive me and believed the security system "
and im ready to scan my Credit card for him but i will not do this cuz i want to buy from him i will do it just bcuz im not a thief and im not fraudster

by the way i forgot to tell you hostnine (http://www.webhostingtalk.com/member.php?u=157605) i have moneybooker account and already asked the support but you dont have moneybooker account so how come im fraudster and moneybooker accepted my credit Card

Remember, Fruad only drives up the cost for everyone else. I understand how annoying it is to be rejected for Fraud, but he is trying to help you by explaining what the cause was.
As another member pointed out, there is somewhat of a time difference to get replys from the owner about the cause of the issue.
Stay patient, I am sure you will get it worked out. :)

already sent a message to www.maxmind.com company contains:
hello
i tried to register a reseller plan from hostnine.com company and they told me the next quotation :
Quote: Fraud Risk Score 7.68
Explanation: This order is very high risk, and we suggest you not accept it. This order is considered to be very slightly higher risk because the distance between the billing address and the user's actual location is larger than expected. The order is slightly riskier because the e-mail domain, yahoo.com, is a free e-mail provider. The order is riskier because it comes from a country associated with high levels of fraud
That is direct from the report provided by www.maxmind.com (http://www.maxmind.com/)
Your order was marked fraud and not allowing payment due to the high score. Normal orders come through with 2.50 or less. Anything above 7 is automatically marked fraud in our system as it's very rare to see a legitimate order with a score of 4-5 or higher.
=========================================
can you please explain to me why my order contains a high risk ? im from egypt and i have a legal Credit card and legal bank account and i have google adsense account also im member at moneybooker.com which i make all my payment process from , i deal with
moneybooker.com company
servage.com company
canaca.com company
namecheap.com company
domainsite.com company
goddady.com company
name.com company
amazon.com company
and i have google adsense account
so i need explanation if you found fraud from Egypt is that means all people live in Egypt are fraudsters ? NEVER !!!
hope i can find some answer over here

What is maxmind going to do for you? Their subscriber sets their fraud score. Not maxmind.

What is maxmind going to do for you? Their subscriber sets their fraud score. Not maxmind.No, Maxmind provides the fraud score based on the information passed to them such as IP address, email address, billing zip code, etc.

already sent a message to maxmind company contains:
The email you quoted to them has exactly why you got a high score.
"
This order is considered to be very slightly higher risk because the distance between the billing address and the user's actual location is larger than expected. The order is slightly riskier because the e-mail domain, yahoo.com, is a free e-mail provider. The order is riskier because it comes from a country associated with high levels of fraud
"
Let me break it down for you then, as you were already told WHY they got a high score:
*The distance between the billing address and the user's actual location is larger than expected.
*The order is slightly riskier because the e-mail domain, yahoo.com, is a free e-mail provider.
*The order is riskier because it comes from a country associated with high levels of fraud
You will notice those are in the 3rd person. It appears the host copy and pasted the statement from the rejection notice as to why. Emailing maxmind will not resolve anything, you should work this out with the host really.

so tell me the steps i should do and i will follow you please

Using a free e-mail provider instantly adds ~2.50 to the maxmind fraud risk score. Perhaps you should try using an ISP e-mail address? Also, try to place the order from your home rather than a work location (this sometimes solves the distance risk).

By the sounds of it you have made no payment to them yet, if you are not satisfied with them then start looking for a new provider instead of finding ways to get around their fraud system.
In the future when ordering make sure you are doing it from an internet connection located where your billing address on your credit card is. Don't use free emails, as state above, it automatically adds 2.50 to your rating.
Also, being located in a high-risk country such as Egypt will always give you troubles from webhosts. I would always try to contact the host before submitting your order and explain your situation so you don't run into this problem again.

I know that there's a frustration when the citizenship turns out to be reason to be refused service, but I think that from what happened, to the conclusion that "X provider is bad bad bad", the distance is quite wide.

i have the same problem with innohosting and i used email from my webhosting sites and nothing new :D
people im ready to show you my Credit Card with my name and everything you need because i really need to move my sites
Innohosting Support Sales or billing does not reply at all
even i posted topic in the forum and no replies
:D i dont think its fraud i think its my bad luck lol im so tired i did not sleep from 2 days ago

Hello Mixought,
I would send a sales ticket or email before order and let them know what is going on so you will not get fraud order...
Sorry you have had a hard time finding a host hope things will change for you.
Mike.

i did but no response

i have the same problem with innohosting and i used email from my webhosting sites and nothing new :D
people im ready to show you my Credit Card with my name and everything you need because i really need to move my sites
Innohosting Support Sales or billing does not reply at all
even i posted topic in the forum and no replies
:D i dont think its fraud i think its my bad luck lol im so tired i did not sleep from 2 days ago
As I mentioned above you may want to contact the company before submitting your order. MaxMind is used pretty much as a standard for most web hosting companies these days, so you will run into the same problems with many different companies.
Also I believe Innohosting has stated before that their billing/sales department is not open on the weekends so you may have to wait until Monday before you receive a response back.

Also I believe Innohosting has stated before that their billing/sales department is not open on the weekends so you may have to wait until Monday before you receive a response back.
http://www.innohosting.com/support.htm
Correct, there is limited sales provided on the weekends.

ok i will wait until Monday for innohosting reply and again im ready to do anything they want from me Thanks everyone for helping me

please i want to change the topic title im sorry for hostnine but belive me they could do more and helping me rather than trust in automatic system and forget the reality touch between me and them but anyway i would like to apologize for the title and im asking the staff to change it to any thing else
and im still waiting Innohosting :)

im still waiting Innohosting :)
As mentioned above, normal hours of Sales/Billing is Monday -> Friday.. Your PM, tickets, posting on our WHT ad and posting on our forums (4 different places) will be answered by Monday..:)

Thank You Rameen for your reply , so after you read the topic do you think we can work on my problem ? as i see around in the forum you are a great helper and i have good hope :) thanks again

I had a similar situation when purchasing my reseller hosting account. I am in the Army but stationed in Germany. At work, my IP shows from US, and at home it shows from Germany. I was flagged as fraud. I got on live chat, was told to do a ticket as well. Yes it takes a little longer from our time zones, but it got replied to. I explained my situation and my order was resubmitted right away. But their hours of operation for that area are monday-friday as was stated.

Thank You Rameen for your reply , so after you read the topic do you think we can work on my problem ? as i see around in the forum you are a great helper and i have good hope :) thanks again
Your question will be answered Monday :) Rushing the host doesn't help any, if anything, it aggravates them :)

just to keep you up to date with my problem
i just sent my Credit Card scanned photo and my bank account

just to keep you up to date with my problem
i just sent my Credit Card scanned photo and my bank account
Please open a new thread for that as that is not related to our company.