Hi,

yes I've searched the forums but wasn't able to find answers to some specific questions about Worldpay. Please note we're not interested in any other provider ...

If people who have been with Worldpay for a while know the system in and out and could provide some answers to the following questions that would be awesome :)

1. Is 'Future Pay' the rebilling feature so that you can rebill any customers AUTOMATICALLY .. and this is a one-off charge to setup correct?

2. Can we collect the customer data ourselves and simply add the customer etc into our worldpay account and setup rebilling, fees etc

3. What appears on our customers' credit card statements - our name or Worldpay or which one?

4. Is there any sort of 'virtual terminal' so that we can process one-off fees, for example charge a customer for some extra work like webdesign

5. Do customers receive any emails from Worldpay such as invoices etc or is it personalized, so that they stay in background only etc?

6. Any australian business owners in particular who have had experience with Worldpay please comment on your experience

7. Customer support, response time .. general attitudes? Is their fraud detection effective? Specifically, is the world alert service just a rip off, or worth the extra few cents

8. Does the interface allow us to do 'refunds' - and do refunds cost anything. What about chargebacks?

9. How long do we have to wait for funds to be cleared and deposited into our business account ... some say days others say its weeks .. which one is it? And how long is the 'fund holding' period

10. Any extra hidden charges that you get the pleasure to pay only once you've signed up and its too late .. what about a money back guarantee for new worldpay customers?

Ok that's all I can think of for now, if you have anything important to add please do so. But please don't suggest alternate providers whatsoever, as we're pretty much aware of whats out there and are only interested in worldpay rightnow.

I hope someone can be bothered to answer some or all of these questions for us :)

Regards,

Ed

Hi,

Having used WorldPay for some time I will try and answer your questions....

1. Is 'Future Pay' the rebilling feature so that you can rebill any customers AUTOMATICALLY .. and this is a one-off charge to setup correct?
Yes FuturePay is the rebilling feature and I believe that these days there is a one off set up fee.

2. Can we collect the customer data ourselves and simply add the customer etc into our worldpay account and setup rebilling, fees etc
Yes you could using the WorldAccess feature, but you would need to be careful of security.

3. What appears on our customers' credit card statements - our name or Worldpay or which one?
Your name.

4. Is there any sort of 'virtual terminal' so that we can process one-off fees, for example charge a customer for some extra work like webdesign
Yes, this is WorldAccess.

5. Do customers receive any emails from Worldpay such as invoices etc or is it personalized, so that they stay in background only etc?
The payment page and receipt emails contain some WorldPay references although they can be customised. The email itself comes from WorldPay so it isnt transparent.

6. Any australian business owners in particular who have had experience with Worldpay please comment on your experience
We are not Australian based :)

7. Customer support, response time .. general attitudes? Is their fraud detection effective? Specifically, is the world alert service just a rip off, or worth the extra few cents
They are pretty good, although not excellent. Sometimes you have to get on the phone to get things through to them. The WorldAlert system is a bit of a rip off but can help point things out.

8. Does the interface allow us to do 'refunds' - and do refunds cost anything. What about chargebacks?
You can do refunds - no problem, you still have t pay the processing fee for the original transaction. Chargebacks in our case cost 10GBP although we havent had a lot.

9. How long do we have to wait for funds to be cleared and deposited into our business account ... some say days others say its weeks .. which one is it? And how long is the 'fund holding' period
They pay our company 4 weeks behind, I am not sure if this is the same across the board.

10. Any extra hidden charges that you get the pleasure to pay only once you've signed up and its too late .. what about a money back guarantee for new worldpay customers?
Not that I can think of. BE aware though they tend to introduce things like the WorldAlert service without much warning.

All in all we have had a very good relationship woth WorldPay over the last couple of years. I would recommend them.

I hope this helps, but I would check all the details with WorldPay themselves.

;)

Thanks a lot for answering all of them! that certainly wasnt expected :)

Just one more question, before we go ahead with this .. regarding #2

Couldn't we simply fill out the forms on our own (having collected all our customer details) instead of redirecting the customers to the forms?

Speaking of WorldAccess, I have seen a small screenshot of that interface and don't see a rebilling feature ..

And I'd like to ask a biga favour if anyone could be bothered to take a screenshot or 2 of the admin interface (with all personal details edited of course) just so we get an idea what we'll be working with

Cheers :)

We are with them, and based in Australia they wire us each week in AUS dollars saving on coversion fees :)

Our domain registrar has just switched to them. The multiple currencies and a more stable payment gateway than their last one is good.

Regards

Gary

Hello again,

I have one very specific question regarding WorldAccess ...

Since I really would like to avoid sending customers to a 3rd party form, is it possible to simply collect signup info safely and add them as rebilling customers manually?

Btw I have been given access to the admin area as we've signed up and paid the fees etc, just not worldaccess/futurepay yet until they verify our bank details, so I cant check this out myself yet ..

Another thing that comes to mind, it's not possible to see a list of 'rebilling' customers is it? from what I can see it only shows the transactions that occur(ed) ... do we need separate software to keep track of how many customers and who we have at worldpay?

thanks

anyone?:)

Hi,

Once you have got Futurepay on your account, you will get a futurepay admin area. This gives you a list of all your clients that use this and you can go in and see when payment is due, view individual transactions, and other customer details. You can also change prices, cancel, retry if payment has failed, etc in here.

HTH

ah that sounds awesome, can't wait! :) Cheers SuperDon

Originally posted by titoboo

Since I really would like to avoid sending customers to a 3rd party form, is it possible to simply collect signup info safely and add them as rebilling customers manually?


No, this is not possible. You need to send your customers to their form and you are, per the terms of their standard contract, not allowed to store their credit card details on-line. Worldaccess is primarily a tool that allows you to charge customers who have signed up thru fax or phone. You can't set up a recurring fee in Worldaccess.

You might be able to get direct access to their gateway and be allowed to store your customers' cc details and submit them automatically, but you will probably need to reach a certain level (monthly sales etc). As a new customers, I doubt they will allow you to get direct access.

They're still a good choice and very reliable :)

hmm ..

Ok we've played around with the forms and emails and I must say I am disappointed ..

First of all the order form ... I was under the impression we could collect the signup details and setup rebilling customers ourselves.

Second, the spam. there is just TOO much worldpay branding going on both on the order page, as well as the confirmation emails that not only contain a huge banner to some shopping brand that absolutely has nothing to do with us, but it seems WP thinks its ok to spam OUR customers with unrelated 'offers'.

I am really disappointed, considering how much we've paid to get this setup :(