nixxienix
09-10-2002, 03:58 AM
About a year ago, I was looking to move with a host that gave more webspace at the same price I was paying. After doing some searches, I came across hosting.us.com
Their package was great! For an annual price of about $56, they offered alot of features. They also offered a 30-day money-back guarantee. I emailed sales and told them I was interested, and if they could give me more information. They emailed back saying if I signed up, they would give me ANOTHER *FREE* domain account. So for the price of one annual fee, I'd be getting two full featured domain accounts. They seemed really friendly and accomodating, so I figured, probably, tech support would be easy to deal with.
So I signed up and paid the annual fee.
My mistake. While my order was processing, I realized that the site made no mention of how much bandwidth I'd be getting. Belatedly decided to peruse the fine print, I found out that they were only offering something like 200MB bandwidth :P
So immediately I emailed tech support telling them that this was a bit cheap, and if they could increase the bandwidth. No response. After a few days, I still hadn't gotten any response. So I promptly both emailed them with a request for cancellation, and I signed the cancellation form in their site.
Allow me to add that while all this was going on, they did not send me my account information :P
Anyway quite a few frustrated threatening emails from me and about a month later, I got an email with my account information and another email saying they would increase my bandwidth if I wished. Of course, too late, right? I mean for starters, the fact that they took around a month to send me my account info should piss me off already. So I emailed back saying, no thanks, I would just like my refund, please.
They then emailed me back in the affirmative. Saying "as per company policy, your money will be refunded." It's been more than a year later and I have gotten no such refund. I have emailed them repeatedly, even threatening to file a complaint about them. Just this morning I decided to give it a shot again and visted their site, and tried to use the contact form to tell them I'm still waiting for my refund. The contact form doesn't even work :P
So basically what I'm trying to say is that HOSTING.US.COM is a fraud. Don't host with them. If they're reading this, I'd like, once again, to demand that they refund me what I paid.
I hope this info helps anyone who might make the mistake of signing up with this host.
Their package was great! For an annual price of about $56, they offered alot of features. They also offered a 30-day money-back guarantee. I emailed sales and told them I was interested, and if they could give me more information. They emailed back saying if I signed up, they would give me ANOTHER *FREE* domain account. So for the price of one annual fee, I'd be getting two full featured domain accounts. They seemed really friendly and accomodating, so I figured, probably, tech support would be easy to deal with.
So I signed up and paid the annual fee.
My mistake. While my order was processing, I realized that the site made no mention of how much bandwidth I'd be getting. Belatedly decided to peruse the fine print, I found out that they were only offering something like 200MB bandwidth :P
So immediately I emailed tech support telling them that this was a bit cheap, and if they could increase the bandwidth. No response. After a few days, I still hadn't gotten any response. So I promptly both emailed them with a request for cancellation, and I signed the cancellation form in their site.
Allow me to add that while all this was going on, they did not send me my account information :P
Anyway quite a few frustrated threatening emails from me and about a month later, I got an email with my account information and another email saying they would increase my bandwidth if I wished. Of course, too late, right? I mean for starters, the fact that they took around a month to send me my account info should piss me off already. So I emailed back saying, no thanks, I would just like my refund, please.
They then emailed me back in the affirmative. Saying "as per company policy, your money will be refunded." It's been more than a year later and I have gotten no such refund. I have emailed them repeatedly, even threatening to file a complaint about them. Just this morning I decided to give it a shot again and visted their site, and tried to use the contact form to tell them I'm still waiting for my refund. The contact form doesn't even work :P
So basically what I'm trying to say is that HOSTING.US.COM is a fraud. Don't host with them. If they're reading this, I'd like, once again, to demand that they refund me what I paid.
I hope this info helps anyone who might make the mistake of signing up with this host.