Crissic Solutions - tech support a joke

After a little more than two months I've given up on this company. Even for a budget host, the quality of support leaves a lot to be desired.
First incident on Sept 9: all sites down. No response to ticket for 5 hours. Issue finally resolved 7 hours in.
Second incident on Sept. 25 - two client sites powered by SMF both went belly-up simultaneously. No response to ticket for over 4 hours. Issue never really resolved - a full restore from backups did not fix the problems, and a reinstall over the existing installs also didn't work.
Third incident on October 24: test installations of Joomla and Mambo both failed with fatal out of memory errors after script installation. Obviously a problem with memory allocated in php.ini. I never got a response to my ticket.
Fourth incident on October 25. After moving all sites to a new host I turned in a ticket to close my account. Have never gotten a reply, although the auto-responder did inform me the ticket was being closed due to my not replying in 20 hours.
"Live" support has been offline since at least the afternoon of the 24th. Also note that incidents 1 and 2 took place during the work week. when one would assume someone would be around the help desk on a continuous basis.
I notice someone from Crissic was posting an ad here yesterday afternoon, so someone's at least partially minding the store.

I'm sorry to hear about your experience with Crissic. There are a few threads around WHT right now about the company's technical support. And just a reminder, you'll want to use the Report button to report the domain(s) you hosted with Crissic.





Last edited by sirius : 10-26-2008 at 12:24 PM.

I am sorry to hear about your issues at the moment and hopefully Skylar will respond to your post.





Last edited by sirius : 10-26-2008 at 12:24 PM.

Just curious, why report the domain hosted with Crissic at WHT?
I wonder if Skylar is the only person working in Crissic..

Quote:



Originally Posted by LaptopFreak


Just curious, why report the domain hosted with Crissic at WHT?


Its in the WHT rules. So they can validate you have a domain with the host, to help prove you're not lying and making false accusations.
Crissic seem to be going through a bad time at the moment





__________________CourtixHosting
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Well, I reported my domain name but as of yesterday morning it's now hosted with someone else and not on Crissic's server... (edited to clarify)





Last edited by Tattoo Vampire : 10-26-2008 at 12:36 PM.

Quote:



Originally Posted by Courtix


Its in the WHT rules. So they can validate you have a domain with the host, to help prove you're not lying and making false accusations.
Crissic seem to be going through a bad time at the moment


Oh I see.. I wonder how will Crissic go past this.. And their reputation is going to go down very fast..

Quote:



Originally Posted by Tattoo Vampire


Well, I reported my domain but as of yesterday morning it's now with someone else...


Your Domain is with someone else? what does that mean?





__________________CourtixHosting
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24 Hour Support - 99.9% Uptime - Paypal Accepted

Quote:



Originally Posted by LaptopFreak


Oh I see.. I wonder how will Crissic go past this.. And their reputation is going to go down very fast..


I personally think Crissic has been going downhill since the domain incident.





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Quote:



Originally Posted by Courtix


Your Domain is with someone else? what does that mean?


It means I have moved to a different host. Sorry if my phrasing wasn't clear, I'm running on coffee right now after 3 hours' sleep.

Gotcha all the best with your new host mate





__________________CourtixHosting
cPanel Shared - Reseller Hosting - Dedicated Servers
24 Hour Support - 99.9% Uptime - Paypal Accepted

Quote:



Originally Posted by Tattoo Vampire


After a little more than two months I've given up on this company. Even for a budget host, the quality of support leaves a lot to be desired.
First incident on Sept 9: all sites down. No response to ticket for 5 hours. Issue finally resolved 7 hours in.
Second incident on Sept. 25 - two client sites powered by SMF both went belly-up simultaneou