 | View Full Version : Help desk scripts jinishiu 09-09-2002, 12:22 AM Please, advise php help desk scripts for hosting company. 1. Each clients question has id number. 2. Clients can send question through web-form or email. 3. FAQ support. mind21_98 09-09-2002, 12:30 AM Perldesk does exactly what you want it to do. (http://www.perldesk.com/) WildCard 09-09-2002, 01:56 AM Yep, perldesk is a beautiful thing. That's assuming you would like that program to be FREE too. :D -WC- Gem Hexen 09-09-2002, 02:02 AM Perldesk isn't a resource hog just because it is CGI. Unless you want to pay $100+ just get Perldesk for free and it will be excellent... WildCard 09-09-2002, 02:20 AM Who said it was a resource hog? -WC- Gem Hexen 09-09-2002, 02:21 AM Originally posted by WildCard Who said it was a resource hog? -WC- Since he requested a php script I thought he may be turned off by a CGI script so I explained why it was just as good as a php script in that aspect. WildCard 09-09-2002, 02:34 AM oops, you're right. I missed that small detail. Sorry! Well, I wonder if there is any PHP script out there that's free and can even come close to the functionality of Perldesk. It is a beautiful thing. I hear they have PleskDesk coming someday soon. Should be nice. -WC- okihost 09-09-2002, 09:19 AM Unless you have thousands and thousands of customers opening trouble tickets everyday Perldesk barely uses any resources.. In the case that you did have all those customers I would think custom script would be best for you anyway.. mlovick 09-09-2002, 10:01 AM I rate perldesk. Easy to install too. The price tag is a bit steep though. Er.. $0. ;) KDAWebServices 09-09-2002, 04:38 PM DeskPro (www.DeskPro.com) gets my vote, not cheap, but absolutely brilliant. Thanks, WildCard 09-09-2002, 09:23 PM Better be for $795.00. -WC- blacknight 09-10-2002, 01:34 AM PerlDesk is fantastic. The features are excellent. No doubts. diederik 09-10-2002, 04:02 AM i like php support desk :) LinuXpert 09-10-2002, 04:10 AM PerlDesk is my choice. joethong 09-10-2002, 02:45 PM Perldesk is good but it has its own problems: 1) Attachments not supported 2) FAQ manger is not user-friendly at all. 3) Not using standard e-mail headers. Well its free, we can't expect too much :) Cheers rockergrrl 09-10-2002, 03:07 PM DeskPro is Great!!! I absolutely love it! I couldn't think of using anything else after I use that. |