anks106
03-23-2009, 08:34 AM
Is there a generic one floating around somewhere or does everyone start from scratch?
 | View Full Version : WHMCS KB SwiftModders 03-23-2009, 09:08 AM Hi anks106, Most people will just create a knowledgebase from scratch, but you can always find a starting point online by searching the knowledgebase of other companies. Just be sure that you refine the answers to be more focused toward you. I don't think there is a sample knowledgebase to preload, but that would be pretty nice :). Regards, John LaneHost 03-23-2009, 04:02 PM I don't think there are any generic ones, most KB's are created from common questions asked in tickets. mellow-h 03-23-2009, 10:26 PM Most of the KB data are referred to the common queries you face while running the service. Some of them can be found online though may differ due to the service environment. mooseweb 03-23-2009, 11:25 PM I know that there was a guy selling a incredible KB on WHT before the attack. But that post is gone, so not sure what to tell you... LaneHost 03-23-2009, 11:41 PM I know that there was a guy selling a incredible KB on WHT before the attack. But that post is gone, so not sure what to tell you... In that case, hopefully that person reposts. :) |