Hi,


for new staff,you may give him a manual to learn more quickly and completely,

i want to ask how do you create your own manual ?


thanks

It would be better to setup something like a wiki so that you can have other staff members help writeup/edit/delete things that are not correct.

Something like http://www.mediawiki.org/wiki/MediaWiki

It would be better to setup something like a wiki so that you can have other staff members help writeup/edit/delete things that are not correct.

Something like http://www.mediawiki.org/wiki/MediaWiki

This is a good suggestion. Gigenet uses a wiki as well for an internal staff knowledgebase. Before anyone poses a question on how to do something, they check the wiki. Most of the time the solution is in there, and if it's not, we have them add it once they find out the answer.

Most of the hosting companies update manuals and work procedures with their ticket system as its easy to access and maintain. Kayako supportsuite is one of the application which is used. Or if you know how to install wiki nothing better like that.

We use a wiki and we don't really push people in at the deep end, just ease them in gently. We also always have someone experienced on-hand in the office, so the noob isn't left alone. :p

It would be better to setup something like a wiki so that you can have other staff members help writeup/edit/delete things that are not correct.

Something like http://www.mediawiki.org/wiki/MediaWiki

I really like this suggestion. Not only does it help your staff members learn the proverbial ropes, but it also helps them be self-sufficient. If the software will allow it, it may also be a good idea to send a notification to staff members every time the wiki is updated. This way you promote a continuous learning environment for your organization.

Hi,

thanks to all.

in your words,you may mean we could build a platform,

and let people to start any topic and other can edit/share their knowledge with it directly?

if yes,it looks likely i can use a forum script to archive it,too ?



thanks

In this case, a wiki is better, as things tend to stay more organized, with many people editing. You are also able to view older document revisions, something you cannot do with forum. If you want to share ideas, you could use the "Discuss" feature present in the wiki.