I signed up for Imhosted.com in early august for the multi-domain package. First thing I noticed was that I was charged for 2 months, even though I selected a monthly plan. After trying them out for 1 week I had some technical questions regarding why I couldn't access the shell account on cpanel which was part of the package. I opened a support ticket and never got a reply. Opened another ticket and nothing.

Then I started playing around with ping times and traceroute hops and realized their network was not as fast as I hoped. I found better hosts and decided to take my business elsewhere.

I sent a letter requesting cancellation due to poor service. They quickly responded and turned off my service with the same day (go figure!). I didn't get a refund for my second month's service, even though they had a 30 day money back guarantee and I only used them for 3 weeks. Fair is fair, and I only wanted my second month back, since the first month wasn't even over. Never heard from them again, even after 6 emails and 3 open tickets.

I just wanted those considering them to look elsewhere, as I've never felt so ripped off. They took my money and turned off my service so I don't even have a server to make good on the lost money.


-khuong

sorry... wrong thread :eek:
<<removed by myself>>

erm, whats the relation between getting cheated, and copying copyrighted material?

reomedia - excuse my french but.. WTF?!

That was possibly the most confusing reply I've ever seen...

:eek:


Steve

And I thought ned was confusing.

:cartman: what a way to spoil a good Imhosted bashing thread :D

I'm still trying to figure out if they are in fact run from the US or Australia . I do know their aussie listed numbers are bogus . Not sure about their US listed Palm Beach numbers though .

Unless a local snoop over there wants to try them :p

Whatever it is , whoever owns/runs it is sitting back with their feet up & raking in the money . Service is apalling .

I hope you get your refund soon .

:(

We use Modernbill and as a result, the system pro-rates the hosting fees. Which means if you signup on the 20th of this month, you would be charged the remaining 10 days plus next month's hosting fees. During the signup process, this information is clearly shown, furthermore to avoid confusion we include an example on-screen.

*Shell Acess*
If you need shell access, you must fill out an application form to get it enabled (with a reason why you want it enabled). The link to this form is included within your control panel and also at our support center. Too many times, SSH gets abused and as a result we disable SSH access on all new accounts to protect other hosting customers on that server.

We utilize the NAC network and also DV2's network. I'm pretty sure many people will verify that it's not a bad network.

Your accounts only get cancelled WHEN you send in a cancellation letter and demand to quit. As a result, it gets suspended. We do not terminate accounts until 30 days after the client has discontinued service with us. The reason being is that some users come back to us.

Please email me your name or email. I will be happy to refund your fees plus give you 3 months of free hosting.

Originally posted by lavalamp
I signed up for Imhosted.com in early august for the multi-domain package. First thing I noticed was that I was charged for 2 months, even though I selected a monthly plan. After trying them out for 1 week I had some technical questions regarding why I couldn't access the shell account on cpanel which was part of the package. I opened a support ticket and never got a reply. Opened another ticket and nothing.

Then I started playing around with ping times and traceroute hops and realized their network was not as fast as I hoped. I found better hosts and decided to take my business elsewhere.

I sent a letter requesting cancellation due to poor service. They quickly responded and turned off my service with the same day (go figure!). I didn't get a refund for my second month's service, even though they had a 30 day money back guarantee and I only used them for 3 weeks. Fair is fair, and I only wanted my second month back, since the first month wasn't even over. Never heard from them again, even after 6 emails and 3 open tickets.

I just wanted those considering them to look elsewhere, as I've never felt so ripped off. They took my money and turned off my service so I don't even have a server to make good on the lost money.


-khuong

sorry, i posted in the wrong thread... might be somethign wrong with this board, or my clumsy hand.. plz ignore my post.

sorry for the accident. :emlaugh:

reomedia.

good move.. a refund and 3 months free hosting sounds fair 'nuff. :)

Originally posted by ImHosted
Your accounts only get cancelled WHEN you send in a cancellation letter and demand to quit. As a result, it gets suspended. We do not terminate accounts until 30 days after the client has discontinued service with us. The reason being is that some users come back to us.

Please email me your name or email. I will be happy to refund your fees plus give you 3 months of free hosting.



Hey you've finaly made an appearance again - whoever you are .

ermmmm..ok . We sent numerous emails in a 1 week period before we finaly received a response for cancellation - is this a part of the tactic you use ?? IGNORANCE .. so that users change their mind about leaving cause it's just too damn hard ??

All your online support has NEVER worked - Yahoo , MSN , ICQ , AIM . Will it ever be fixed ??

What about those bogus Australian phone numbers ??

3 months of hosting with Imhosted = 3 long months of headaches . AVOID @ any cost .

:rolleyes:

ImHosted : His name is in his sig.


i hate hosts that rip you off for nothing :angry:

I truely hope you aren't a competitor...
------------------
lavalamp
Total Newbie

Registered: Sep 2002
Posts: 1
------------------

I think its a good offer if you may still be interested in doing business with them... :rolleyes:

No I'm not in competition. I have the support emails saved and can post it if you and others want to see. But since they've replied to my post here it is unecessary at this point. Their offer is good but I'll pass on the 3 month free offer because I have already found a different host.

I was just angry at their ingoring my emails and wanted to share my experience, since that is what this forum is for. Who would have thought their response is faster from WHT than their own support tickets.

In fact, it was because of my inability to get any tech help that prompted me to seek out discussion forums and it led me to WHT. Now I know to spend some time and search for reviews before making unknown purchases. For that I blame myself.

In any case, I've sent Imhosted an email as he requested in his reply and am awaiting a response.

Again, my original post stands as is and is based on my experience with them. I'll gladly post a follow up if and when they do make things right for me.

regards,
khuong

imhosted.com should be on everyone's sh*t list by now. Haven't you read all the negative threads. They are truly scammers and liars. Don't believe a word from them.

scammers and liars? Maybe you should look at yourself Mr.Benedict.

Originally posted by ImHosted
scammers and liars? Maybe you should look at yourself Mr.Benedict.
LOL. You have the wrong person, pal. Of course imhosted never could get anything right.

Let's just stop the insulting here.. won't really get us anywhere :)

I use to be with imhosted, constant down time like once or twice a day for that trouble few days, after that it was a day downtime every 7 days nearly..

But they did cancel my accout in 3 days. :)

Originally posted by ImHosted
scammers and liars? Maybe you should look at yourself Mr.Benedict.
Ahhhhh, chrisb may be a lot of things :D but he's no scammer or liar.

Wrong person? I have told you numerous times. If you email me your email, name or domain I would be happy to resolve your problem. I have told you numerous times that I would be happy to give free hosting plus refund your money. Yet, you decide to keep yourself anonymous. We have a lot of customers, and based on your criteria the best match I could find was a customer which was complaining when he could not have game servers installed on his virtual hosting account and demanded a refund. If I have the wrong person, I am sorry but by keeping yourself anonymous and not letting me HELP deal with the problem, you are making things worst.

Originally posted by chrisb

LOL. You have the wrong person, pal. Of course imhosted never could get anything right.

Well, the way he carries on without letting us help him makes me wonder if hes some competitor or perhaps he was mad because I referenced him to someone else who he was not... which resulted because he didn't tell me who he was. He keeps mentioning that we are KIDS? Excuse me but I am 25 years old and we have several people who are behind this company which intially received a $250,000 investment backing. We are a branch of a biger company. By telling everyone these false statements, he is therefore a liar.

Furthermore, the thread starter stated that the network which we use is not as fast as he thinks. Well, a number of hosts here (including Aussie Bob) utilizes the NAC Network and I can tell you that it aint SLOW... Im sure AussieBob and many others can testify to that statement...

Originally posted by Aussie Bob

Ahhhhh, chrisb may be a lot of things :D but he's no scammer or liar.

Which server were you hosted on? May of been the downtime that a lot of people experienced (when DV2 was down)...

Originally posted by MultiVol
I use to be with imhosted, constant down time like once or twice a day for that trouble few days, after that it was a day downtime every 7 days nearly..

But they did cancel my accout in 3 days. :)

I'm not playing your little game, Mr. Imhosted. Just post your name and phone number and let the people judge for themselves.

FWIW, 25 is a kid to me.

Originally posted by ImHosted
Which server were you hosted on? May of been the downtime that a lot of people experienced (when DV2 was down)...



:confused: :confused: When was DV2 down?

Originally posted by fantasmic0

All your online support has NEVER worked - Yahoo , MSN , ICQ , AIM . Will it ever be fixed ??

What about those bogus Australian phone numbers ??
:rolleyes:

Do you care to answer these questions ?? .. or go another round of Imhosted ignorance ??

Your downtime without any explanation is legendary . You may be located in the NAC (partly) but you sure have some crappy servers in there .

Oh .. check your PM's from this forum .. see any in there from me - from a month back or so ?!?! Well , do you ?? Are you going to answer them perhaps this year ??

p.s. 25 is a kid to me also

:cool:

Originally posted by ImHosted
Well, the way he carries on without letting us help him makes me wonder if hes some competitor or perhaps he was mad because I referenced him to someone else who he was not... which resulted because he didn't tell me who he was. He keeps mentioning that we are KIDS? Excuse me but I am 25 years old and we have several people who are behind this company which intially received a $250,000 investment backing. We are a branch of a biger company. By telling everyone these false statements, he is therefore a liar.

Furthermore, the thread starter stated that the network which we use is not as fast as he thinks. Well, a number of hosts here (including Aussie Bob) utilizes the NAC Network and I can tell you that it aint SLOW... Im sure AussieBob and many others can testify to that statement...




I am no competitor, your response is not only pitiful, but unprofessional.

Clean up your backyard

This imhosted person is so full of it! Just a couple of things, I'll touch on here. At my age, I could care less about game servers. I thought that was funny. I could say alot more about imhosted.com, and prove what I say, but I'm not giving up my anonymity for someone like this. And this nameless hoster complains about my anonymity? He is pretty anonymous himself. I'll have to check out those Palm Beach phone numbers. :)

:eek: Please do ..

Wow, you guys must be really old... I always thought 18 was considered a kid.. Anyhow, fantasmic0, PMing me on this forum is not a good idea since I rarely login with my username. I do apologize for being so harsh and chrisb if you give me some way to pay you, I would be happy to refund 2x the amount we charged for your hosting account. If you are NOT confident giving me your personal details, you can send me a paypal link :). Things arent going the way they are at the moment because we have been unable to keep up with the customer base (which is why we are considering to stop new signups very soon). fantasmic0, you can contact me at corporate@imhosted.com and I will be happy to credit you with free hosting. The way it is at the moment is that we have too many customers with not enough staff. As a result, we have had to hire bobcares to help us out.

"All your online support has NEVER worked - Yahoo , MSN , ICQ , AIM . Will it ever be fixed ?? "

Yes, it will be fixed. We initially used this for the first few months but too many users were using their IM to talk to us about non-support issues. Our techs like it, however can you imagine how much wasted time goes into that which is better spent catering to our support tickets? We will be enabling a web-based system very soon to adjust for this.

"What about those bogus Australian phone numbers ?? "
They are voice mailboxes, and used if there are no means of contacting us via other methods. We tell clients to send email to us and if that does not work, phone contact is the last resort.

At the present moment we are not up to stratch. But I dare say that given 2 months time, we will ROCK the scene! Our problem is not 'getting' clients, but being able to keep everyone happy. :bawling:

Removed due to the fast posting by Imhosted, original post available via PM if needed.

"Our problem is not 'getting' clients, but being able to keep everyone happy. "

So why are you offering free hosting now to get new clients?

That makes no sense to me.
:confused:

We purchased 2 IBM servers which had Plesk on there and needed them filled up. Why let it sit there making $0 when good old WHT users can benefit from the bandwidth/space! :)

Furthermore, a few of our users wanted JSP support, so by introducing the advanced plans we could move them to these 2 new servers.

Originally posted by Monte
"Our problem is not 'getting' clients, but being able to keep everyone happy. "

So why are you offering free hosting now to get new clients?

That makes no sense to me.
:confused:

ImHosted, please contact me. AIM preferable.

AIM: Knogle86
Email: sanjiv@nanwani.net

This is important, for both you and me.

Thanks for the contact.

Originally posted by ImHosted
Wow, you guys must be really old...
And wise ;)
fantasmic0, you can contact me at corporate@imhosted.com and I will be happy to credit you with free hosting. The way it is at the moment is that we have too many customers with not enough staff. As a result, we have had to hire bobcares to help us out.
No , I won't take you up on the offer , give it to someone whos more desperate . Oh and Bobcares ... you said the same thing 2-3 months ago . I can see that lasting all of 2 weeks , max . :eek:
They are voice mailboxes, and used if there are no means of contacting us via other methods. We tell clients to send email to us and if that does not work, phone contact is the last resort.
Well you better delete the first number - it's DISCONNECTED . Second number does "now" have a mailbox , I just checked - it WAS always busy last month .

Absolutely :)

Some pages on our website have not been updated as of yet. For example, we utilize a few datacenters yet we only have 1 listed there.. As for additional staff, we have been talking to some very knowledgable users on WHT who will joining our team very soon. Support will improve dramatically once these individuals come onboard.

Originally posted by fantasmic0

And wise ;)

No , I won't take you up on the offer , give it to someone whos more desperate . Oh and Bobcares ... you said the same thing 2-3 months ago . I can see that lasting all of 2 weeks , max . :eek:

Well you better delete the first number - it's DISCONNECTED . Second number does "now" have a mailbox , I just checked - it WAS always busy last month .

Originally posted by lavalamp
I signed up for Imhosted.com in early august for the multi-domain package. First thing I noticed was that I was charged for 2 months, even though I selected a monthly plan. After trying them out for 1 week I had some technical questions regarding why I couldn't access the shell account on cpanel which was part of the package. I opened a support ticket and never got a reply. Opened another ticket and nothing.

Then I started playing around with ping times and traceroute hops and realized their network was not as fast as I hoped. I found better hosts and decided to take my business elsewhere.

I sent a letter requesting cancellation due to poor service. They quickly responded and turned off my service with the same day (go figure!). I didn't get a refund for my second month's service, even though they had a 30 day money back guarantee and I only used them for 3 weeks. Fair is fair, and I only wanted my second month back, since the first month wasn't even over. Never heard from them again, even after 6 emails and 3 open tickets.

I just wanted those considering them to look elsewhere, as I've never felt so ripped off. They took my money and turned off my service so I don't even have a server to make good on the lost money.


-khuong

I have exactly the same. Hosted by imhosted almost 2 weeks ago and i'm not satisfied with it because of the low speed of my site, the downtime, email not working. So i want to cancel my account and use their 14 day guaruntee but i sended a few emails and a support ticket but still no reply.

@Imhosted.Com: I talk about the site: Wildtalk.net. Email: m.vlier@chello.nl. Could u check your email box or support tickets because i want to cancel my account immidiately and want my money back. (a week ago already).

Originally posted by ImHosted
you can contact me at corporate@imhosted.com and I will be happy to credit you with free hosting.

Try that email ... and let us know if you have any luck
;)

Originally posted by lavalamp
I signed up for Imhosted.com in early august for the multi-domain package. First thing I noticed was that I was charged for 2 months, even though I selected a monthly plan. After trying them out for 1 week I had some technical questions regarding why I couldn't access the shell account on cpanel which was part of the package. I opened a support ticket and never got a reply. Opened another ticket and nothing.

Then I started playing around with ping times and traceroute hops and realized their network was not as fast as I hoped. I found better hosts and decided to take my business elsewhere.

I sent a letter requesting cancellation due to poor service. They quickly responded and turned off my service with the same day (go figure!). I didn't get a refund for my second month's service, even though they had a 30 day money back guarantee and I only used them for 3 weeks. Fair is fair, and I only wanted my second month back, since the first month wasn't even over. Never heard from them again, even after 6 emails and 3 open tickets.

I just wanted those considering them to look elsewhere, as I've never felt so ripped off. They took my money and turned off my service so I don't even have a server to make good on the lost money.


-khuong

Sorry to hear that. :( I hate it when hosts rip people off.

I had an account @ imhosted and never had a problem. Had to cancel because I moved to a dedicated server. :)

You know... I think I have only one goal in life, and that is to not p*ss off someone that will post in WHT... :D


Or... Then again, maybe I DO want a client to do that. Then, I'd get LOTS of clients, since for some reason, hundreds of people FLOCK to Hosting companies that can't either handle the load, or are out to just make a buck and run...


Steve

Oh... and...

PATS rule.

Oh my! If a host have problems with too many clients, why offer free hosting to get them to stay? And extra money as well? If a host has to pay his clients to stay, then something is defenetly wrong, at least in my book. I would run like... a banshee out of heaven. If a client wish to leave, give them their money back, give them their data back, and do it fast, efficiant, and politely.

Hi all,

Thanks for all of your help and comments. I verified with my bank and my account was credited back for my second month's payment today ($32), in case anyone still cares about what happened.

Just to give credit where it is due, Leon did make things right for me, however late it was I still appreciate the effort.

My only regret was that I had to go public to get my refund. They could have saved themselves some bad press if they just answered their emails. There are over 1000 page views to this thread that speaks for itself.

I've included Leon's letter to me on Sunday for those still on the fence about Imhosted.com. I opted for a partial refund and did not take the 3 month free offer (which was quite generous) due to already signing up with a new host. I hope this puts an end to this thread.

Cheers,
-khuong

==========

We will be happy to refund all fees, not just your second month. I will send this to our billing guy who will be refunding the full amount to you this afternoon. You will see a full credit to your credit card account either this month or next month (depending on how long your bank will take to receive the funds). Furthermore, if you would like, we are happy to give you 3 months of free hosting. I can either re-enable your suspended account or if you give me a domain name, username and password I will setup a new account for you.

Please be assured that we are running a real business here and intend to stay around for a long time. We utilize 3 different types of email/helpdesk system. As a result, sometimes emails are either lost or mis-placed.

Regards,
Leon
IMHosted.com
================

Good for you Khuong! It's always nice to see positive results!:)

Originally posted by fantasmic0


Try that email ... and let us know if you have any luck
;)

I've just sent(again) an email and i hope i get a response now.

This is really ridiculous for a webhost company. :angry:

I have nothing but bad things to say about my experience with ImHosted.com. Fortunately, most of it has already been said in this thread, so I will be brief.

* Overloaded - I looked at the load average of the servers during peak business hours at various times over the past 2 weeks. Every time I looked, the average was in the 13-17 range. (In case you don't know, a "normal" load is < 1. I do realize that this is a shared server, but my gawd...).
* No response from support - I have been trying all week to get a response. I WANT TO CANCEL MY ACCOUNT!!! Got that ImHosted? I emailed you, I opened a support ticket, I sent you a fax, and I even left a voice mail for you. Have I heard so much as a peep from you? NO.
* Downtime - My Web site and my email were down at least 2 times a day. Everytime I looked at my email client, it was giving me error messages saying that it couldn't connect to the POP server. I don't know why - it connects to other POP servers on different hosts just fine.

In short, I recommend that you DO NOT use ImHosted.com as your Web presence provider.

Oh, and ImHosted, if you want to contact me directly, please do:

Email: jonsagara@hotmail.com or jonsagara@yahoo.com
Domain: sagara.org

Originally posted by lavalamp
My only regret was that I had to go public to get my refund. They could have saved themselves some bad press if they just answered their emails. There are over 1000 page views to this thread that speaks for itself.


It is sad that these hosting companies do not understand the value of communication. I have had problems with hosts that tends to turn into anger as I have no clue what is going on behind the magic curtain. If they would be kind enough to communicate in some way, shape, or form, I could most likely deal with it easier.

Originally posted by Dubtastic


It is sad that these hosting companies do not understand the value of communication. I have had problems with hosts that tends to turn into anger as I have no clue what is going on behind the magic curtain. If they would be kind enough to communicate in some way, shape, or form, I could most likely deal with it easier.

Actually, what is really sad is that we put emotions in Email...

People tend to forget what a phone is... :)


Steve

Well, to use the phone to call the host mean you have to live at least in the same country, otherwise it will be VERY expencive.

Finally, they cancelled my account. :cool:

Let me post once again about ImHosted. I have done so in the past but that might be considered outdated by now.

I've had an account with them since February. At the start I've had nothing but troubles, so I left for another host (Voxtreme - uncomparable). Then I got an offer from them which I couldn't refuse, so since then I am using the account for a less important domain.

It's been going well until last week, when both their server and the server my account was on went down. In about 1-2 days everything was up again *except* POP3. The account has been without POP3 access for 5 days now!

I've sent a helpdesk ticket which was responded to quite quickly (just like the last time I sent a helpdesk ticket, couple of months ago). They said the server had been down and that it would take a while before the server would be up again. More than a day later POP3 was still not working, so I sent a reply, and just like a couple of months ago - no replies after that. Support is still terrible there, so I would recommend anyone who uses his domain a lot (for email/site) to stay away from ImHosted...

I do hope they will improve, but they've made the same promises half a year ago and they haven't improved during that time....

That is sad! Improvement is important.

Originally posted by Change

I've had an account with them since February. At the start I've had nothing but troubles, so I left for another host (Voxtreme - uncomparable). Then I got an offer from them which I couldn't refuse, so since then I am using the account for a less important domain.


Must be onehelluva FANTASTIC offer to get you back. :D

Originally posted by net-trend


Must be onehelluva FANTASTIC offer to get you back. :D

It was :stickout. You can probably find it back on this board somewhere.. I truly don't understand how they can get 8000 accounts and more importantly: sustain them. I might report back here when support does get better.

I Hate bashing other companies, but there service really did cost me money.

Just an example... These are the load averages taken at 3.45pm GMT, 10 october 2002, on the ImHosted United server:-
----------------------------------------
As of 3:45pm up 3 days, 11:08
load average: 12.55 16.70 12.03
-----------------------------------------

Now compare them to my new server:-
-----------------------------------------
As of 3:45pm up 9 days, 20:12
load average: 0.21 0.15 0.06
-----------------------------------------

As you can see, you just know which one is going to be giving you more problems dont you?

:)

Just thought I'd chime in to say that my imHosted experience was as miserable as many of yours were. Unacceptable downtime. Slow to nonexistant customer service... and BAD customer service when it existed. Slow site response. Horrible.

imHosted was the worst webhost I've ever used, bar none. I'm in the process of TRYING to cancel my account, but have not gotten any responses yet. If I don't get a pro-rated refund in a couple days, I'll be disputing the entire month's charge with my credit card company on the grounds of fraudulent advertising.

Pathetic.

Originally posted by Santoman
That was possibly the most confusing reply I've ever seen...

:eek:


Steve

Originally posted by DangerMouse
I Hate bashing other companies, but there service really did cost me money.

Just an example... These are the load averages taken at 3.45pm GMT, 10 october 2002, on the ImHosted United server:-
----------------------------------------
As of 3:45pm up 3 days, 11:08
load average: 12.55 16.70 12.03
-----------------------------------------

Now compare them to my new server:-
-----------------------------------------
As of 3:45pm up 9 days, 20:12
load average: 0.21 0.15 0.06
-----------------------------------------

As you can see, you just know which one is going to be giving you more problems dont you?

:)

Actually no..that doesnt prove anything...Just because a server got a high load on it (i dont consider 12 a high load) doesnt mean performance will be affected

Well if you dont think the load averages speak for themselves, just take a look at the days the server has been up?

Last week alone the United server at ImHosted was not up for a whole 24hours in any 1 day.

One thing i did notice though, was that during these high load averages, WHM was a pain to do anything with!

imhosted.com's Australian address at the corporate centre is about 10 minutes down the road from me, I'll drop by their office next week and let you guys know what I find.