Hi guys,

Since perldesk's forum is down I need to ask some help here.

I've just installed Perldesk and run into a problem with the mailing part. When a customer signs up for an account he/she should get a confirmation e-mail. Also when submitting a ticket he should get a notification as well as some of the staff. The problem is: staff receives e-mails but the customer doesn't. This is the case even when users are required to validate their e-mail address: they don't get a mail, so they can't validate, so they can't use the system at all.

I was browsing the forum but couldn't find a solution for this. Any idea?

What SMTP program are you using? Sendmail, or exim, or something else?

Sounds like you gots some email configurin' to do. :)

I'm using sendmail. Any help is very appreciated.

You should check your maillog - do a test on the perldesk and immediately tail -100 /var/log/maillog

It should give you some clues as to what is happening ;)

Well, here's the log. I was doing some search for this Data format error, but had no luck.



Sep 7 05:13:54 sys2 sendmail[7012]: g87CDs007012: from=admin3, size=334, class=0, nrcpts=1, msgid=<200209071213.g87CDs007012@***.******.com>, relay=admin3@localhost
Sep 7 05:13:55 sys2 sendmail[7016]: g87CDs007012: to=*****@*******.*** ctladdr=admin3 (506/506), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=30334, relay=smtp.*******.***. [213.46.255.2], dsn=5.6.0, stat=Data format error
Sep 7 05:13:55 sys2 sendmail[7016]: g87CDs007012: g87CDtx07016: DSN: Data format error
Sep 7 05:13:56 sys2 sendmail[7016]: g87CDtx07016: to=admin3, delay=00:00:01, xdelay=00:00:00, mailer=local, pri=30434, dsn=2.0.0, stat=Sent

Since somewhat there is some form of support by PerlDesk users here... I got a problem with the latest PD too... :

My problem... users are receiving their email just fine... but in the email, it's double return spaces instead of the usual one. Let me put it this way, supposedly a client should receive an email like this:

Dear user,

Thank you for submitting...blablabla...

Instead, the user gets the email like this:

Dear user,


Thank you for submitting....blablabla...

---
There is a double ENTER/RETURN space in between the supposedly 1 single carriage return! Anyone facing the same problem?

lol, I would be happy with this kind of problem :D

I couldn't get to this part of the installation yet, but I think you can customize the template Perldesk sends out. Try to make some changes there.

I know, edited the template - it looks fine... dunno where is the problem really!

OK, I've found the solution (it had nothing to do with Perldesk though). If anybody is dealing with the same problem just let me know.
Thanks everybody for the help.

Any solution for my problem above? :(

My e-mails have only one Enter. Have you installed the MIME::Tools module?

Yes it's installed

I've installed perldesk, but when I try to log in to the admin area with the default login all I get is a blank screen